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+1 (800) 732-2677
Warranty
One Year Non-Transferable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this Product
and its terms can be found at www.petsafe.com and/ or are available by contacting your local Customer Care Center.
United States and Canada
– Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand
– In compliance with the Australian Consumer Law, Warranties Against Defects, effective January 1, 2012,
warranty details of this Product are as follows:
One Year Non-Transferable Limited Warranty
What is covered:
Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser,
and not any other purchaser or subsequent owner, that its product, when subject to normal and proper residential use, will be free from
defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person
or entity who originally purchases the Product, or a gift recipient of a new product that is unopened and in its original packaging. When
serviced by Radio Systems Customer Service, Radio Systems covers labour and parts for the first year of ownership; after the first year, a
service or upgrade charge will apply relative to replacement of the product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the Radio
Systems product or transfers the property on which the Radio Systems product is installed. This Limited Warranty excludes accidental
damage due to dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of Australia,
New Zealand, or from an unauthorised dealer will need to return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any other reason
outside of these Warranty terms.
Claims Procedure:
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 3442
Australia Fair QLD 4215, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or replace faulty
components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return
number, prior to sending the Product. Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a replacement
to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of
the faulty Product.
The Product must be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from
the date of original purchase, the consumer will be required to return the Product to Radio Systems at the consumer’s own expense.
Radio Systems will test and replace the faulty unit or its components and return to the consumer free of charge, provided the Product
is within its said warranty period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems
goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or
0800 543 054 (New Zealand).
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