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Customer Care Center 1-800-732-2677
www.petsafe.net
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Frequently Asked Questions
Will another dog’s bark
set off the Bark Control
Collar?
• No.
Will the Bark Control
Collar work for my dog?
• The Bark Control Collar is safe and effective for all breeds and
sizes of dogs. However, the Big Dog Bark is recommended for
dogs 40+ lbs. and the Little Dog Bark is recommended for
dogs up to 55 lbs.
Can I attach a leash to the
Bark Control Collar?
• No. This can result in pulling the Contact Points too tightly
against your dog’s neck. Attach a leash to a separate, non-
metallic collar or a harness, making sure the extra collar does
not put pressure on the Contact Points.
Troubleshooting
My dog keeps barking
(does not respond to the
Static Correction).
• Tighten the Bark Control Collar and/or trim your dog’s hair
where the Contact Points touch his neck to ensure good
skin contact.
• Replace the battery.
• If your dog still does not respond, contact the Customer
Care Center.
The green LED light
stopped flashing and there
is no red light.
• Ensure that the battery is properly installed.
• Replace the battery.
• If the green LED light is still not flashing, contact the
Customer Care Center.
Customer Care International
USA & Canada - Tel: 800-732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: 1800 786 608
Monday - Friday 7:30 AM - 5 PM
New Zealand - Tel: 0800 543 054
Monday - Friday 10:30 AM - 7 PM
This product has the benefit of a limited manufacturer’s warranty. Details of the warranty applicable to this
product and its terms can be found at www.petsafe.net and/or are available by sending a stamped addressed
envelope to PetSafe
®
Ltd. Redthorn House, Unit 9, Chorley West Business Park, Ackhurst Road, Chorley,
Lancashire PR7 1NL, United Kingdom.
