Pelican Wireless Systems, 2655 Collier Canyon Rd. Livermore, CA 94551
Phone: 888.512.0490
Email: [email protected] Website: www.pelicanwireless.com
AnyWhere 4G/LTE Cellular Gateway (GW400-LTE)
Installation Guide
Package Contents
The box contains the following items. If any items are incorrect, missing, or damaged,
contact Pelican Technical Support at 888-512-0490 or email [email protected].
Cellular Service Terms
Pelican AnyWhere is a cellular service for the Pelican GW400-LTE Gateway and is
provided by Pelican Wireless Systems for the intended and only use of providing a cellular
Internet connection to Pelican wireless devices.
Before activation of cellular service, you will be prompted to carefully read the entire
Pelican AnyWhere Terms of Service and other policies that are made available to you by
Pelican. By choosing to activate the cellular service you must agree to the full Terms of
Service and provide a payment method for all applicable fees.
For a copy of the full Terms of Service Agreement visit:
www.pelicanwireless.com/pelican-anywhere-terms-and-conditions/
If you have questions, concerns, or are unable to find these Terms of Service, immediately
call Pelican at (888) 512-0490, or email [email protected] for a
copy. If you do not agree to the Terms of Service, immediately stop using the Gateway.
AnyWhere 4G/LTE
Gateway (GW400-LTE)
Power Adapter
Termination and Reactivation
To Temporarily Disable Cellular Data Service for a Gateway:
By deleting the
Gateway currently receiving cellular data from a Pelican Site, your monthly cellular
data service fee will be temporarily disabled for that Gateway and all charges will be
put on hold. You will be able to reactivate your data service at no penalty or cost
within a six (6) month period after deleting the Gateway from your Pelican Site.
To Delete a Gateway from your Pelican Site
:
1. Log in to your Pelican Site Manager.
2. Go to
Admin
>
Site Settings
.
3. Select
Gateways
.
4. Then, select the Gateway that is to be removed.
5. Select the
Delete
button located on the top-right corner of the Pelican Site
Manager.
After six (6) months of a Gateway being Temporary Disabled:
Pelican will
permanently terminate the device from your Pelican AnyWhere account and remove
it from the AnyWhere cellular network. This process is for your and Pelican’s
protection.
To Reactivate a Permanently Terminated Gateway:
If your Gateway has not
received cellular data service for six (6) months after temporarily disabling cellular
data service, you will need to have Pelican reactivate the Gateway onto the Pelican
AnyWhere cellular network.
Contact Pelican Customer Service at 888-512-0490 and request a Gateway
reactivation RMA number. At your expense, ship the Gateway to Pelican Wireless
Systems, 2655 Collier Canyon Road, Livermore, CA 94551.
Upon receipt of the Gateway, Pelican will add the Gateway back onto the Pelican
AnyWhere cellular network and ship the Gateway back to you. Please note that
this
does not reactivate cellular data service and you will not pay any monthly fee until
the Gateway is reactivated for cellular data service.
Upon receiving the Gateway and agreeing to reactivate cellular data service for the
Gateway, you will be responsible for paying the one-time device activation fee and
your monthly recurring cellular data service fee.
Pelican does not accept responsibility and will not provide services for any
Gateways sent to them that do not include a Pelican-issued RMA number.
If you believe you were incorrectly charged by Pelican, contact Pelican Customer
Service by calling 888-512-0490.
4
(2) Command
Double-Sided Mounting
Tape
37-0544, REV 2