User Manual
V1.3 - 202301
Page 26 of 43
10.
Merchant Responsibilities Security
All Payter Point of Sale terminals are certified by the card schemes according to the latest
standards and accredited through various acquirers to securely process transactions. The integrity
of the payment terminals is crucial, because they process sensitive card data. Regularly inspect
your payment terminal to ensure it is secure. This chapter describes the general responsibilities of
the Merchant to assist you in ensuring safe use, prevent fraud and compliance to related Scheme
Rules;
In case of any doubts, do not use the terminal and
via the regular
escalation channels.
Receipt and Storage
Since the terminal will be processing payment transactions and funds you must verify that the
terminal you received is the correct one, and hasn't been tampered with. On receipt of the
Terminals please follow the following instructions
•
Being available to accept delivery of the Payment Terminal at the designated address on
the confirmed day of delivery. The risk of loss, theft, damage or destruction of the
Payment Terminal passes to the Merchant when the Payment Terminal is offered for
delivery at the Merchant designated location as specified in the order form or the RMA
request form.
•
Verify whether the shipment is complete and according to order.
•
Verify whether the serial numbers of the Terminals are listed and match the serial
number of the Terminals in the
•
Inspect the packaging and Terminals for visible damage to the housing
•
Do not use a damaged Terminal, report any damage per described in section Faulty, lost,
stolen, or damaged/tampered Terminals.
o
Create and maintain an inventory of the Terminals
o
Store the Terminals in a secure location prior to deployment and control access
to them.
Deployment
Before deployment please perform the following:
•
Install and configure Payment Terminals on site in accordance with the applicable
installation and configuration instructions provided for the Payment Terminal. The
applicable manual can be retrieved through your distributor.
•
Check for visible damage to the housing
•
Do not use the Terminal if it is damaged or covered with a non-standard sticker, report
any damage/tampering per section 6. For reference images, please check the Payter
website, section security policies: ApolloMAX Security Policy , Apollo Security Policy
o
Charge and or connect the Terminal to the Internet.
o
Verify the Payter logo shows up after turning on the terminal.
o
Do not use the Terminal if the logo does not appear, report per section 6.
•
Check whether an internet connection is established
•
Verify whether the terminal(s) connect to the MyPayter portal; can be verified with the
coordinator
•
if applicable check whether the amounts are set correctly in the terminal
•
After extended storage a test transaction is recommended
•
When distributing the Terminals in your organisation update the inventory (list of
Terminals) created upon receipt (section 2) with Terminal locations and personnel
authorised to operate the Terminals
•
Ensure proper training and instruction of all personnel operating the Terminals, enforcing
compliance to the responsibilities laid out in this document.
