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PAX Customer Support
(877) 859-0099
www.pax.us
20180907 v0.4
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PAX E500 FAQS & TROUBLESHOOTING GUIDE
2.10
Will the E500 operate, both the Android tablet and the Q20, if the power plug is
removed? How long would it operate?
If the power plug is removed, it will operate at least 30 minutes, but the RJ11 (cash drawer), USB, and
HDMI would be unusable.
2.11
How do I check the battery level on the E500?
You can check the battery level within the Settings mode. From the terminal idle screen, select Settings
> Battery. The Battery screen displays the percentage of battery remaining and the approximate hours
and minutes of battery power left. The screen also provides details about battery usage, such as what
percentage of the battery has been used for screen display, and battery charging progress.
Checking E500 Battery Level
2.12
The terminal battery is dead. Can I still use the terminal?
The terminal must have a battery installed to function properly but can still be used as long as the power
cable is connected and is powering the unit. The terminal should work and charge the battery at the
same time.
2.13
Does the E500 support front and rear cameras?
Yes, E500 includes both a 2-megapixel front-fixed focal camera and a 5 megapixel rear auto zoom
camera for 1D and 2D code scanning.
2.14
What is the screen resolution? Can I change the screen resolution?
The screen resolution for the
8” E500 screen is 1280 x 800 pixels. The screen resolution for the 4.3” Q20
screen is 480 x 272 pixels. The screen resolution for the E500 and the Q20 are fixed and cannot be
changed.
2.15
How do you change the volume on an E500?
To raise or lower the volume on an E500, press the Volume Up and Volume Down buttons located on
the right side of the E500, near the middle of the E500 display.