PAX E500, Часто задаваемые вопросы

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PAX Customer Support
support@pax.us
(877) 859-0099
www.pax.us
20180907 v0.4
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PAX E500 FAQS & TROUBLESHOOTING GUIDE
1 Purpose
This document provides frequently asked questions and answers and troubleshooting information for
the PAX E500 terminal.
2 FAQs and Troubleshooting Questions
2.1 What is the PAXSTORE?
The PAXSTORE is an online marketplace for terminal applications and provides terminal management
solutions. The PAXSTORE connects merchants and their PAX terminals with the opportunity to purchase
and download applications. It also provides application developers a way to upload applications to be
available online. It also supports terminal management with download control and parameter
configuration.
2.2 Can the E500 download applications from the PAXSTORE?
Yes, the E500 uses the PAXSTORE client application installed on the E500 terminal to access the
PAXSTORE. It will display available applications on the PAXSTORE for download and supports
applications configured to be pushed from the PAXSTORE which may or may not be displayed on the
store.
2.3 Can the E500 download applications from BroadPOS?
Currently the E500 does not support terminal application downloads from BroadPOS.
2.4 What software comes loaded on the E500 when it is delivered from the factory?
PAXSTORE and PAXInject Proxy applications are loaded on the E500. PDM, a system application that is
included with the platform software, is also loaded.
2.5 What is PDM?
PDM stands for Payment Device Management. It displays software and hardware information and helps
customers manage their terminals. It displays external device information and facilitates remote
updates, local updates, key downloads, PPN authorization, and interface support. In the case of the
E500, PDM provides information about the state of the USB connection between the E500 and the Q20.
2.6 What is PAXInject Proxy?
The PAXInject Proxy is an application developed by PAX for Android terminals. It comes loaded on the
E500. The utility is used for manually loading keys.
2.7 Does the E500 support Bluetooth communication and peripherals?
The E500 supports Android Bluetooth communications and standard Android type Bluetooth protocol.
Application developers can code to the Android type Bluetooth format.