EN-9
T r o u b l e s h o o t i n g
This section lists some common problems and their
solutions.
Problem Solution
Printer does not print.
S witch to a fully-charged battery.
Load the supply correctly.
Clean the printhead.
Printer does not feed.
S witch to a fully-charged battery.
Load the supply correctly.
Check the platen roller for
jammed labels.
Close the supply cover
completely.
Print has voids or is too
light.
Load the supply correctly / Check
for damage.
Close the supply cover
completely.
S witch to a fully-charged battery.
Clean the printhead.
Printer partially prints and
fails to respond to the
keypad or trigger.
Re-load the supply or load new
supplies. Clear any supply jams.
Clean the printhead.
S witch to a fully-charged battery.
Scanner does not scan a
bar code.
Alter the scan angle and distance.
Clean the scanner window or
move to a more dimly lit area.
Scan a bar code you have
previously scanned correctly.
Check bar code for voids.
Run a scan test.
Display does not turn on.
S witch to a fully charged
battery/Make sure power is on.
Printer and display locks
up.
Press and hold the power button
until the printer shuts down, then
turn it back on.
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