Parker PSVG-IQAN-C2E1M2W1U1, Руководство пользователя

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34 PSVG-IQAN-C2E1M2W1U1
Troubleshooting
8.2.2. IQAN Connect remote diagnostics will not connect.
•
Check to see if the status light has a green heartbeat blink. It typically takes 1-2
minutes for the gateway to connect to the IQAN Connect diagnostic servers.
•
Ensure the gateway is connected to the cellular network and has IP connectivity. The
cellular status light should be solid green.
•
Ensure that the gateway is properly connected to the diagnostic bus of the IQAN
system. Reference section
3.2 Designing and Connecting the Vehicle Harness and
4.1 Power and Vehicle Communication for additional information on how to connect
the diagnostic bus.
8.2.3. Users gateway is connected but does not display
data in the web application user interface.
•
Check to ensure that the gateway is connected to a cellular network and has IP
connectivity
•
If the gateway template has been recently updated in the cloud interface it can take
up to 5 minutes for the gateway to sync up with the changes made in the cloud.
•
Check to ensure that the CAN networks are properly wired per section 4.1.
•
Check to ensure that the CAN networks are broadcasting the signal that the user
attempting to capture.
o
Note if the IQAN diagnostic bus is not properly installed to the diagnostic bus
of the gateway IQAN telematics signals will not be captured. Reference
section 3.2 Designing and Connecting the Vehicle Harness and 4.1 Power
and Vehicle Communication for additional information on how to connect the
diagnostic bus.
•
The user should check the template in the cloud interface is configured for the users
application. Some common application issues with the templates
o
Ensure that the template is properly configured.
o
Ensure that all signals in a signal collection are present on a the CANBUS.
For example if a signal collection is configured to collect 8 signals and only 7
signals are present on the attached CANBUS,
none of the signals will
transmit until that last signal is seen by the gateway logger.
o
For more information on configuring a template in the IQAN Connect cloud
interface the user should check the
template knowledge base .