5
TROUBLESHOOTING
Fault
Possible cause
Procedure
The VELOX cannot be
switched on.
The batteries are flat.
Insert new batteries or connect
the power adapter.
The power adapter is not
plugged into a socket
correctly, or the USB
connector is not properly
seated in the USB port on the
controller.
Ensure that the power adapter
is plugged into the power
socket and the USB connector
is seated correctly in the
controller.
The VELOX is not
nebulising or has
unexpectedly stopped
nebulising.
No medication has been
added.
Add a suitable medication.
The inhalation session has
been interrupted.
Press the On/Off button to
resume the inhalation session.
The maximum operating time
of 15 minutes per application
has elapsed.
Saline solution or medication
has got into the plug area.
Rinse the nebuliser connector
with tap water and shake it
thoroughly to remove excess
water. Wipe a dry cloth over
the nebuliser connector on the
controller.
Nebulising takes longer
than usual.
The aerosol head is blocked.
Rinse the aerosol head and
the VELOXcare.
When cleaning with the
VELOXcare, not all of the
cleaning fluid was
circulated.
The device switched off
automatically after 15 min.,
even though not all of the
liquid had passed through.
Switch the controller on again
with the On/Off button. The
remaining fluid will then be
flushed through.
In the event of faults that are not listed in this chapter, or if the suggested procedure
does not correct the fault, contact the PARI GmbH Service Center.
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