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11. Troubleshooting   

Please read this section carefully. It can help you solve common trouble in the printing process. If 

the problems appeared cannot be solved, please contact Pantum Aftersales Service Center. 

Prior to handling common trouble, first check that: 

• The power cord is connected correctly and the printer is powered on.   

• All of the protective parts are removed. 

• The laser toner cartridge is correctly installed. 

• The output bin is fully closed. 

• The paper is correctly loaded into the tray. 

• The interface cable is correctly connected between the printer and the computer. 

• The correct printer driver is selected and installed properly. 

• The computer port is properly configured and is connected to the proper printer port. 

11.1. Clearing Jammed Paper   

 

Note:

   

• Remove the jammed paper in accordance with the following steps, close the upper cover 

and tidy the paper in the tray, then the printer will automatically resume printing. If the 

printer cannot automatically start printing, please press the button on the control panel.   

• If the printer still does not start printing, please check whether all the jammed paper inside 

the printer are cleared.   

• If you cannot remove the jammed paper yourself, please contact your local Pantum 

authorized repair center or send the printer to the nearest Pantum authorized service 

center for repair.   

 

 

 

Содержание P2210 Series

Страница 1: ...Pantum P2210 P2510 Series Monochrome Laser Printer It is recommended to carefully read this Guide before using the printer...

Страница 2: ...ht of this User Guide is owned by Zhuhai Pantum Electronics Co Ltd It is prohibited to copy translate modify and transmit this User Guide by any means or forms without the prior written consent of Zhu...

Страница 3: ...he printer laser radiation will not leak To avoid laser radiation please do not randomly disassemble the printer The printer follows the provisions of Class 1 laser products under CFR standard The pri...

Страница 4: ...leaning the printer make sure the power is turned off Plugging and unplugging the power cord plug with a wet hand may result in an electric shock The fuser unit is hot during and after printing Touchi...

Страница 5: ...must not be overloaded This may reduce performance and could result in fire or electric shock 10 Do not allow pets to chew on the AC power cord or the computer interface cable 11 Do not allow sharp ob...

Страница 6: ...equipment the product must be connected to the power supply outlet with protective grounding line when using 21 This product should be placed according to the shipping marks on the product package box...

Страница 7: ...014 35 EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage l...

Страница 8: ...installation and uninstallation 12 3 1 How to install Windows printer driver 12 3 1 1 One click Installation 12 3 1 2 Manual installation 27 3 1 3 Method of driver unistallation 35 3 2 macOS system dr...

Страница 9: ...ument 55 7 4 Cancel Print Job 55 8 Mobile Print 56 8 1 Pantum APP 56 8 1 1 Operating systems supported 56 8 1 3 How to use this Pantum APP 56 9 General Settings 58 9 1 Control Panel Overview 58 9 1 1...

Страница 10: ...the Feed Port 70 11 1 2 Paper Jam inside the Printer 70 11 2 Common Troubleshooting 73 11 2 1 Common Trouble 73 11 2 2 Image Defects 74 12 Product Specification 77 12 1 Specification Overview 77 12 2...

Страница 11: ...duct series parameters P2210 Series P2510 Series P2210W Series P2510W Series Interface type USB NET WiFi GDI LED Print Speed A4 20ppm 22ppm Manual duplex print Support Blank Unsupport Note This produc...

Страница 12: ...package make sure that the following parts are included in the carton Name Parts Printer Laser Toner Cartridge USB Interface Cable Power Cord CD ROM Installation Manual Pantum Warranty Note The Pantum...

Страница 13: ...Panel 3 Output Tray 4 Automatic Feed Guide 5 Paper Stop 6 Feeder Tray 7 Automatic Feeder Tray Rear View Note The rear view of the printer may vary depending on the models and functions 1 Network Inter...

Страница 14: ...hout notice Consumables capacity may vary depending on the types used The Company does not recommend using consumables other than the original consumables provided as any damages caused by non origina...

Страница 15: ...e with the toner port side down and shake it vertically around 5 6 times 2 Open the cover of the waste toner port 3 Pour out the waste toner from the waste toner box 4 Close the cover of the waste ton...

Страница 16: ...to clean up spilled toner The toner may be exposed to spark inside the vacuum and thus cause a fire or explosion You can use an anti explosion vacuum with a dust fire protection device If you inhaled...

Страница 17: ...d paper jam and excessive wear of the printer Properties such as weight composition texture and humidity are important factors affecting the printer performance and output quality Please note the foll...

Страница 18: ...t flat when using Use labels of full sheet only There is no guarantee that all the labels in the market can meet corresponding requirements Use wrinkled blistering or damaged labels Envelope Envelopes...

Страница 19: ...g Paper 2 3 1 Loading into the Automatic Feeder Tray 1 Open the feeder tray 2 Slide the automatic feed guides to match both sides of the paper 3 Raise the output tray to avoid the paper from slipping...

Страница 20: ...paper feeding adjust the bottom paper stop into the slot to keep it from slipping out and then adjust the blue stop to match the paper size Note Paper may get jammed or cannot be fed in when the auto...

Страница 21: ...0 197 inch 5 mm 0 197 inch Letter 5 mm 0 197 inch 5 mm 0 197 inch 2 5 Guidelines for Paper Use Paper or manuscript with rough texture concave and convex oil stain and good smoothness has poor printin...

Страница 22: ...computer via USB cable power the printer and computer on 2 Place the attached installation CD in the computer CD ROM Windows XP system automatically run the installation procedure Windows 7 Vista Ser...

Страница 23: ...it means that you have installed the driver correctly 3 1 1 2 Method II Connect the printer via wired network applicable to wired network models 1 Turn the power of printer and computer on 2 Connect...

Страница 24: ...configuration Please double click Computer icon find DVD RW driver then double click DVD RW driver to run the installation procedure 5 Read and agree to the terms contained in the End User License Agr...

Страница 25: ...ne click installation button to enter installation process if your software has searched only one printer The process may need some time and the duration is related to your computer configuration Plea...

Страница 26: ...e has searched several printers click on the One click intallation button and the printer list interface will pop up Please select the printer that you need according to your printer wired network IP...

Страница 27: ...status to see if printer is connected with network Please see Chapter 9 1 1 3 for how to print 3 1 1 3 1 The printer is not connected with wireless network 3 1 1 3 1 1 Configure wireless network via U...

Страница 28: ...e 5 Click the One click installation button in Method III to install driver software Note You can put your mouse cursor in the One click installation button to check the popup information in order to...

Страница 29: ...allation button and the printer list interface will pop up Please select Configure printer with WiFi via USB and install and select USB printer click Confirm button and enter into installation process...

Страница 30: ...desktop click anywhere in the pop up window then click Autorun exe to run the installation procedure Windows 10 system When the DVD RW driver window pops up from the right top corner of computer deskt...

Страница 31: ...ne printe and the wireless network configuration interface will pop up input the SSID and password that you need then click Confirm button and enter into installation process The process may need some...

Страница 32: ...lect Configure the print via USB and install on the printer list interface and check the USB printer option Click the Confirm button and the wireless network configuration interface will pop up Input...

Страница 33: ...a wireless network You can directly connect the computer that has wireless function to the printer to realize printing function 1 Turn the power of printer and computer on 2 Connect computer to the Wi...

Страница 34: ...Privacy Policy click the Next button in the lower right corner of the interface to enter the driver installation interface 5 Click on the One click installation button in Method III and enter into in...

Страница 35: ...ght top corner of computer desktop click anywhere in the window then click Autorun exe to run the installation procedure Note Some computers may be unable to auto play the CD beacase of system configu...

Страница 36: ...ly one printer The process may need some time and the duration is related to your computer configuration Please wait patiently If the software has searched several printers the printer list interface...

Страница 37: ...ive you need to learn about printer model by printing printer information page out and check the product name please refer to Chapter 9 1 1 3 for printing methods 3 1 2 1 Installation via USB connecti...

Страница 38: ...ia USB and click on Install 7 The software installs the driver automatically and the installation process may need some time The duration is related to your computer configuration please wait patientl...

Страница 39: ...le to auto play the CD beacase of system configuration Please double click Computer icon find DVD RW driver then double click DVD RW driver to run the installation procedure 5 Read and agree to the te...

Страница 40: ...ame Please refer to Chapter 9 1 1 3 11 The software installs the driver automatically and the installation process may need some time The duration is related to your computer configuration please wait...

Страница 41: ...installation procedure Note Some computers may be unable to auto play the CD beacase of system configuration Please double click Computer icon find DVD RW driver then double click DVD RW driver to ru...

Страница 42: ...d click Next Note If the printer you need to connect is not in the list of printers searched please click Refresh to search again When the printer IP address changes under printer driver installed wit...

Страница 43: ...dows 8 system When the DVD RW driver window pops up from the right top corner of computer desktop click anywhere in the pop up window then click Autorun exe to run the installation procedure Windows 1...

Страница 44: ...k on Install 8 Select No the printer has been connected to wireless network on the wireless setup window popping out and then click Next 9 The installation software will search the printer automatical...

Страница 45: ...me Please refer to Chapter 9 1 1 3 11 The software installs the driver automatically and the installation process may need some time The duration is related to your computer configuration please wait...

Страница 46: ...ork setup page to view it Please refer to Chapter 9 1 1 3 3 2 1 Driver installation macOS 10 15 is taken as the example in the following operation The information on your computer screen may differ be...

Страница 47: ...37 4 5 6 7 8...

Страница 48: ...1 1 for how to make configuration When configuration is completed unplug USB cable and then on the pop up Add Printer interface you may add the network connected printer refer to Chapter 3 3 for how t...

Страница 49: ...ter is connected to the computer network Please refer to Chapter 4 for network setup 4 Enter the System Preferences Printers Scanners of computer 5 Click button to select Add Printer or Scanner 6 Sele...

Страница 50: ...reparation work 2 The printer will receive the IP address assigned by server automatically It may take server minutes to receive IP address under the influence of network environment You can check the...

Страница 51: ...1 Basic structure mode You can connect a computer to your printer via access point wireless router as the medium For access point wireless router connection the wireless network configuration tool can...

Страница 52: ...nder menu bar 2 Use USB cable to connect and configure Select Yes I have an USB cable that can be used for installation in the following interface Click Next 2 1 The computer has been connected to wir...

Страница 53: ...y key by using WEP Wired Equivalent Privacy WEP key is applicable to 64 digit and 128 digit encrypted network and can contain numbers and letters at the same time 3 WPA WPA2 it is the pre shared key P...

Страница 54: ...WiFi network connected Please complete the wireless network connection in infrastructure mode according to above steps If connected the WiFi indicator on the status control panel will be always on now...

Страница 55: ...ble If the printer supports wireless network connection 2 SSID cannot be found when network is connected Inspect if the power switch of access point wireless router is turned on The printer cannot fin...

Страница 56: ...art Menu and input Command prompt in search bar then press the Enter button in the keyboard b Windows 7 Vista XP system click Start menu All procedures Attachment Command prompt 2 Input ping and your...

Страница 57: ...aScript and Cookies are always enabled Please ensure compatibility with HTTP 1 0 and HTTP 1 1 when other network browsers are used If the computer cannot visit the Web server embedded in printer then...

Страница 58: ...kbox ticked and input the IPv4 Address Subnet Mask and Gateway Address that you need to set up and then click Apply 6 2 1 2 1 IPv4 setup IPv4 address of the printer is divided into DHCP auto assignmen...

Страница 59: ...p time according to you need and then click Apply 6 2 3 Recover factory settings via Web server 1 Log in the embedded Web server please refer to Chapter 6 1 for login method 2 Click User Management an...

Страница 60: ...be achieved through the settings of various properties in the Printing Preferences and some of the functions are as follows Functions Diagram Manual duplex print Collate Reverse Print N in 1 Poster P...

Страница 61: ...ating systems 1 Click Start menu Control Panel Devices and Printers 2 Right click on the printer icon select Printing preference and then change setup and save it macOS 1 Click File menu Print 2 Chang...

Страница 62: ...en Paper Type is Thick or Transparency please do not try Duplex Printing If 2 x 2 Poster Print is checked in the Printing Preferences dialog box Manual Duplex will not be supported 3 Printing steps ar...

Страница 63: ...the output tray to prevent the paper from sliding out of it If you choose not to raise the output tray we recommend that you immediately remove the printed paper output from the printer e Send the pr...

Страница 64: ...he paper according to the prompt press Continue button of the printer to go on printing the other side g You can click Close button to close this prompt window and it will not appear until the next Ma...

Страница 65: ...Help button for Windows system only The help document contains the user guide where you can find the information on print settings 7 3 Cancel Print Job Press and hold the Cancel Continue button on the...

Страница 66: ...an the QR code on the Mobile Device WiFi Connection Wizard page for downloading or try the methods below for downloading Note Short press WiFi button on the printer control panel to print out Mobile D...

Страница 67: ...ed on To learn more please see the Installation Manual 8 1 3 2 For iOS Devices 8 1 3 2 1 Preliminary preparations 1 A printer that has wireless network function 2 iOS mobile device 8 1 3 2 2 Operation...

Страница 68: ...Overview The printer control panel layout includes 2 buttons and 2 multi colored LEDs as shown below The left figure is the control panel for printers with USB WiFi interface and the right figure is...

Страница 69: ...e printer is in sleep mode press or press and hold this button can wake it up Press and hold this button during printing can cancel the current print job When the printer is in ready mode press and ho...

Страница 70: ...1 Starting and warming up the printer waking up and warming up the printer and warming up the printer by opening and closing its cover LED2 with green light flashing slowly 2 The printer is ready LED...

Страница 71: ...aper jam serious printer error heating roller abnormalities laser motor abnormalities communication error opened cover etc LED1 off LED2 with red light staying on 6 Paper jam a job is cancelled via th...

Страница 72: ...the energy consumption of printer effectively and Sleep time setting can be made in the idle time before the device enters sleep mode Operation steps are as follows suitable for printers installed vi...

Страница 73: ...press and hold Cancel Continue button Power on the product until two LEDs flash orange simultaneously Release the button until the printer is back to Ready status to finish resetting 9 4 Consumable in...

Страница 74: ...the Printer Note Please use mild detergents Please clean the printer in accordance with the following steps 1 Turn off the main power switch and unplug the power cord and USB cable 2 Use a soft cloth...

Страница 75: ...ing the laser toner cartridge put the cartridge in a protective bag or wrap it with thick paper to avoid direct light damaging the photosensitive drum 4 Clean the inside of the printer by using a dry...

Страница 76: ...Please do not put the laser toner cartridge near any source of ignition so as to avoid causing a fire When removing or disassembling the laser toner cartridge please pay attention to the toner leakag...

Страница 77: ...ely install the laser toner cartridge into the printer so as to avoid photosensitive drum damage caused by exposing to too much direct sunlight or indoor light While installing the laser toner cartrid...

Страница 78: ...er cartridge into the printer along the guides Note Check whether there is any seal on it before installing the laser toner cartridge into the printer if there is any please tear off the seal and then...

Страница 79: ...the computer The correct printer driver is selected and installed properly The computer port is properly configured and is connected to the proper printer port 11 1 Clearing Jammed Paper Note Remove t...

Страница 80: ...y is open please close it at first Gently pull the jammed paper straight out If the paper does not move while being pulled or there is no paper in this area please check the inside of the printer 11 1...

Страница 81: ...per fuser guide to decrease the pressure of compression spring 3 Pull the jammed paper out of the fuser unit If no jammed paper is found please go to the next step 4 Remove the laser toner cartridge a...

Страница 82: ...removing the jammed paper insert the laser toner cartridge into the printer along the guides until you hear a click assuring you that the cartridge is fully inserted 7 Neatly put the paper in the tra...

Страница 83: ...opper pillar and gets dirty Please clean the laser toner cartridge chip surface Please clean the contact spring or the copper pillar Problems in Handling Paper Paper feed failure The print media is lo...

Страница 84: ...ution The printout is whitish or light Toner is low The print media does not meet usage specification such as the media is damp or too rough The resolution in the print program is set too low The lase...

Страница 85: ...laser toner cartridge is damaged The feed channel is dirty The transfer voltage inside the printer is abnormal Please use the print media within the specification range Clean the feed channel inside t...

Страница 86: ...rtridge correctly The toner does not adhere to the paper The print media that does not meet usage specification such as the media is damp or too rough The inside of the printer is dirty The laser tone...

Страница 87: ...ange 10 32 Relative humidity range 20 80 RH Power Voltage 220V Model AC220 240V 50Hz 60Hz 3A Noise acoustic pressure level Print 52dB A Standby 30dB A Enter network standby time 1 minutes Power Consum...

Страница 88: ...on Company Name PANTUM USA CO LTD Office address 13875 Ramona Ave Chino CA 91710 TEL 626 965 6662 FCC Compliance Statement This device complies with Part 15 of the FCC Rules Operation is subject to th...

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