Technical Support
-- E-16 --
5.2.
Troubleshooting
Write problems
Symptom
Possible Causes
Solutions
Bad connection between
IDE cable and your
CD-R/RW drive.
Ensure that cables or IDE connectors are not
damaged, bent or dented. Check especially the
pins.
Conflicts with other IDE
devices.
Ensure the Master/Slave device setting of
CD-R/RW is not conflict with the other IDE
device connected to the same IDE port.
No drive recognition
Using other writing software
which not supports your
CD-R/RW drive.
Use the writing software provided with this
CD-R/RW drive. When using other software,
ensure your CD-R/RW drive is supported by
contacting the software supplier.
Using other writing software
which not supports your
CD-R/RW drive.
Use the writing software provided with this
CD-R/RW drive. When using other software,
ensure your CD-R/RW drive is supported by
contacting the software supplier.
Disc inserted upside down.
Reinsert the disc with label side up.
No power.
Check if the power cord is securely connected to
the connector.
IDE cable isn’t connected
properly
Ensure the cable of IDE connectors are not
damaged, bent or dented. Check especially the
pins.
Cannot write
Install more than one CD
writing software
simultaneously.
Remove other writing software. Just keep one
software on your harddisk.
Wrote with another writing
software
If different writing software is used comparing to
the previous writing, errors may occur. Use
always the same writing software.
Cannot add writing on
CD-RW
Short of CD-R/RW capacity
Capacity of CD-R/RW media is limited to 650MB
(74 min-type) including lead-in, lead-out and
TOC data. Use a new CD-R/RW media if the
capacity is insufficient for the additional data.
CD-R/RW media not
compatible with the highest
speed.
Use the highest speed compatible discs or writ
with lower speed.
Defective CD-R/RW media.
CD-R/RW media may be dirty, scratched or
damaged. Rewrite on another CD-R/RW media.
Using other writing software
not bundled with your
CD-R/RW.
Use the writing software provided with this
CD-R/RW drive. When using other software,
ensure your CD-R/RW drive is supported by
contacting the software supplier.
Source Drive not support
highest speed on the fly.
Copy all files to harddisk, then write from
harddisk to CD-R. Otherwise, pls slow down
writing speed.
Source Disc is bad-quality
Make image files then burn image file onto the
CD-R/RW disc.
Cannot write at highest
speed
DMA function disable
Ensure to enable DMA function on both source
and target drives.
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