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4.1 Troubleshooting

4.1.1 Troubleshooting

Troubleshooting

Problem

Remedy

The telephone does not work properly.

•

Confirm with your manager that your

settings are correct.

•

If the problem persists, consult your

dealer.

Some features do not work.

•

System management may restrict certain
features.

Consult your manager.

The date and time are not correct.

•

Set the date and time by system
programming.

Consult your dealer.

4.1 Troubleshooting

Operating Manual

Содержание VL-VN1700

Страница 1: ... manual carefully before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety page 8 before using this product PNMPR Software File Version 001 00000 or later Manuals and supporting information are provided on the Panasonic Web site at http panasonic net pcc support intercom vn1900 ...

Страница 2: ...e documentation for those devices SIP extensions may become busy and you may not be able to make or receive calls depending on the network status The contents of this manual apply to a certain software version as indicated on the cover of this manual To confirm the software version consult your dealer Product specifications are subject to change without notice The operations for SIP phones may dif...

Страница 3: ...ble copy of the corresponding source code and the copyright notices covered under the GPL and the LGPL Please note that software licensed under the GPL and the LGPL is not under warranty http panasonic net pcc support intercom vn1900 Introduction Operating Manual 3 ...

Страница 4: ...Introduction 4 Operating Manual ...

Страница 5: ...t is the Unified Messaging system 22 1 5 2 Logging in to and Configuring Your Mailbox 22 1 5 3 Message Playback and Related Features 24 1 5 4 Sending Messages 29 1 5 5 Quick Reference 31 1 6 User Device Management 34 1 6 1 Introduction to the User Container Feature 34 2 Manager Operation 35 2 1 Configuring Unified Messaging Features 36 2 1 1 System Manager Features 36 3 Customising Your Profile 39...

Страница 6: ...Table of Contents 6 Operating Manual ...

Страница 7: ...Section 1 Operation This section shows you step by step how to use each feature Read this chapter to become familiar with the many useful features of this Control Box Operating Manual 7 ...

Страница 8: ...must be followed in order to operate the unit safely WARNING For All Telephone Equipment Do not allow rain to fall on the product or expose the product to moisture Do not let water oils or other liquids to splash onto the product Such conditions can lead to fire or electric shock and may impair the performance of the product Do not place the product on an unstable or uneven surface If the product ...

Страница 9: ...ng instructions Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation e If the product has been dropped or the cabinet has been damaged f If product performance deteriorates For the Control Box Do not insert foreign objects of any kind into this product as they may touch dangerous voltage points or sh...

Страница 10: ...t should never be placed near or over a radiator or other heat source This product should not be placed in a sealed environment unless proper ventilation is provided When this product is no longer in use make sure to detach it from the rack To protect this unit from static electricity do not touch any external connectors of the unit Notice For All Telephone Equipment Read and understand all instru...

Страница 11: ...er b Reliable Earthing Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to supply connections other than direct connections to the branch circuit e g use of power strips SAVE THESE INSTRUCTIONS 1 1 3 Precautions General information In the event of problems you should contact your equipment supplier in the first instance Graphical symbols for use...

Страница 12: ...r dealer or supplier for further information Information on Disposal in other Countries outside the European Union These symbols are only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal Note for the battery symbol This symbol might be used in combination with a chemical symbol In this case it ...

Страница 13: ...ng back a number from the Caller ID list all numbers prefixed with 0 AREA CODE will be automatically forwarded to your toll carrier This includes numbers in your local calling area The zero area code should either be removed when calling back local numbers or check with your toll carrier that a charge will not be levied All persons using this device for recording telephone conversations shall comp...

Страница 14: ...entiality of that information becomes the responsibility of the customer Before disposing of the PC ensure that data cannot be retrieved from it by formatting the hard disk and or rendering it physically unusable 1 1 5 Before Operating the Telephones Supported Telephones You can use KX HDV series SIP phones with the Control Box Registration for your SIP Phone Your SIP phone must be registered with...

Страница 15: ...s any dial key 0 9 extension no Dial an extension number HOLD Press the HOLD button REDIAL Press the REDIAL button System configuration Fully expanded system example up to 2000 SIP devices 1 requires control box R1 R2 R3 1 2 R1 R2 R3 1 2 Facility staff office Control box E B A F I J K L M G H D C N 1 SIP devices include lobby stations room monitors door stations and SIP phones 1 1 5 Before Operati...

Страница 16: ...umber of devices E Control box 1 F Switching hub 5 G Computer for programming H Network video recorder I Network camera 500 6 J Access controller 1 per lobby station K Electric lock 1 per lobby station 1 per door station L Open door sensor 1 per lobby station M Power supply unit 1 per lobby station 1 per room monitor 2 1 per door station 2 1 1 5 Before Operating the Telephones 16 Operating Manual ...

Страница 17: ...multiple room monitors All other rooms can have only one room monitor For more information refer to the documentation of the control box PC Programming Manual 4 Up to 18 SIP phones can be registered to a room monitor for easy calling 5 If PoE compatible switching hubs are used they can supply power to room monitors and door stations 6 Up to 32 network cameras can be registered to a room monitor fo...

Страница 18: ...1 2 Making Calls Calling Another Extension Calling Another Extension To call an extension Intercom Call Off hook Talk Dial extension number extension no 1 2 Making Calls 18 Operating Manual ...

Страница 19: ...1 3 Receiving Calls Talk Off hook Hands free Operation You can receive a call and have a conversation in hands free mode using the SP PHONE button 1 3 Receiving Calls Operating Manual 19 ...

Страница 20: ...er the call within a specified time period Busy No Answer BSY NA All calls are forwarded when you do not answer within a specified time period or when your extension is busy Incoming calls can be forwarded up to four times You can set the UM group s floating extension number as a forward destination To set cancel Enter On hook Enter destination extension number 2 0 3 4 5 Cancel All Calls Busy No A...

Страница 21: ... Not Disturb DND Do Not Disturb DND You can set this feature to prevent incoming calls from ringing at your extension This can be useful for example when you are in a meeting or busy To set cancel On hook Enter 1 to set or 0 to cancel Set Cancel 1 0 OR Off hook Enter 71 2 Intercom Calls 1 7 Enter 2 C Tone 1 4 2 Refusing Incoming Calls Do Not Disturb DND Operating Manual 21 ...

Страница 22: ...ation The extension number that you should dial in order to access the Unified Messaging system Your mailbox number and extension number Prompts Prompts are recorded voice guidance messages that help you set and use Unified Messaging system features Prompts also help callers when the system is handing their calls Depending on how your Unified Messaging system is programmed subscribers and callers ...

Страница 23: ... depends on system programming For more information consult your System Administrator A message waiting indication may appear on your telephone when you receive a new message You can log in to your mailbox and play back a new message automatically simply by going off hook and pressing the Message button on your telephone The Unified Messaging system will play back the first new message only To pla...

Страница 24: ... subscribers can leave voice messages for you and you can play them back later after you have logged in to your mailbox Messages in your mailbox are divided into 3 types New Messages Messages in your mailbox which you have not played back yet Old Messages Messages in your mailbox which you have played back but have not yet deleted Deleted Messages Messages in your mailbox which you have deleted Yo...

Страница 25: ... types that can be used with each key are marked with a ü Note that certain features are not available depending on the message type new old deleted Key Feature Message Type New Old Deleted 1 Repeat this message ü ü ü 1 1 Replay the previous message ü ü ü 2 Play the next message ü ü ü 3 1 1 Delete this message If a confirmation message is played press 1 to delete the message ü ü 3 Recover this mes...

Страница 26: ... will automatically delete both new and old messages after a specified number of days have passed Your System Administrator controls how many days messages are retained for Each time you play a new or old message the message retention counter resets During playback you can increase the playback volume by pressing 84 If volume is at the highest setting pressing 84 will select the lowest setting as ...

Страница 27: ...eaving a message in the caller s mailbox you can set any of the following Urgent Status The message will be heard before other messages by the recipient Private Status The recipient will not be able to forward the message ensuring privacy Auto Receipt You will receive notification receipt message once the recipient has played back the message Finally you can send your reply immediately or set a me...

Страница 28: ...ording will stop automatically 1 Example To enter 5 00 press 5 To enter 5 15 press 515 2 This option may not be available if the Unified Messaging system is programmed to use 24 hour time 3 Example If today is February 16 and you enter 17 the message will be delivered tomorrow If today is February 16 and you enter 5 the message will be delivered on March 5 Auto Receipt is not enabled by default Fo...

Страница 29: ...n record messages and send them to other subscribers Messages can be sent using one of the following features Message Delivery Sending a message to other subscribers refer to Message Delivery Message Delivery You can send messages to other subscribers You can specify message recipients by number To specify the recipients by number Enter the subscriber s mailbox number Once you have specified the r...

Страница 30: ...very and desired day of the month for delivery Enter 2 to accept 2 1 Make the message urgent Continue 2 Enter 1 or 2 OR 1 Make the message private Continue 2 Enter 1 or 2 OR 1 Request a receipt Continue 2 Enter 1 or 2 OR On hook To set the delivery time of the message To record your message Record your message C Tone 3 2 1 Press 2 to add another recipient then go to To specify recipients by number...

Страница 31: ... delivered on March 5 Auto Receipt is not enabled by default For more information consult your System Administrator New urgent messages are played before any other messages However old urgent messages are played with other messages in the original order 1 5 5 Quick Reference The flow below includes all top menu options and frequently used features The help menu may not be available from the top me...

Страница 32: ... playback only Save This Message as New 0 Help Receive Old Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Erase Message 4 Send Reply 5 Transfer Message 6 Message Envelope 7 Rewind During playback only 8 Pause Restart During playback only 8 4 Volume Up During playback only 8 5 Set Bookmark During playback only 8 6 Resume from Bookmark position 9 Fast Forward...

Страница 33: ...n to Old Messages Receive New Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Erase Message Receive Old Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Erase Message 2 0 No messages 1 New Messages Yes No 1 5 5 Quick Reference Operating Manual 33 ...

Страница 34: ...devices and extended features vary depending on the grade By calling the user s main extension it is possible to send an incoming call signal to the main device and sub device at the same time It is possible to send an incoming call signal to a sub device at a predetermined time delay from the time of an incoming call to the main device When one of the devices registered to 1 user answers an incom...

Страница 35: ...Section 2 Manager Operation This section shows the manager how to control the other extensions or the Control Box Operating Manual 35 ...

Страница 36: ...1 default depending on the mailbox number length specified in system programming The System Manager s password can be assigned by the System Administrator using Web Maintenance Console or by the System Manager using his or her extension telephone refer to Changing the System Manager s Password Before the System Manager can perform any System Manager tasks System Manager Access from Telephone must ...

Страница 37: ...roadcasting Message feature or to specified subscribers only When delivering a message to specified subscribers the System Manager can receive verification when the recipients listen to the message The System Manager can set the date and time when a message is delivered The date can be set up to one month in advance To deliver messages to all mailboxes Broadcasting Messages The Broadcasting Messag...

Страница 38: ...sily guessed If the Unified Messaging system is being programmed via Web Maintenance Console the System Manager cannot change the System Manager password The system will announce Sorry this function is not available To change the System Manager s password 1 Log in to the System Manager s mailbox 2 3 3 1 to change the mailbox password 2 to accept the current setting 4 Enter the desired password the...

Страница 39: ...Section 3 Customising Your Profile This section shows you how to customise Control Box according to your needs Find the desired setting and program as necessary Operating Manual 39 ...

Страница 40: ...he Control Box login name and password ask your System Administrator If the configuration of the Web browser or PC changes the certificate may need to be installed again Once a certificate has been installed My Portal will be displayed after step 2 1 Launch your Web browser and input the IP address of the Control Box followed by WebMC users_portal login into the address bar and then press Enter 2 ...

Страница 41: ...to My Portal Enter the new password up to 16 characters in Password and then enter it again in Re enter to confirm it User PIN Voicemail Password 0 9 Confirm new PIN 0 9 Specify a User PIN Voicemail password Enter the new password up to 8 characters in User PIN Voicemail Password 0 9 and then enter it again in Confirm new PIN 0 9 to confirm it Language for My Portal Specify the language to be used...

Страница 42: ...ed for that setting FWD No Answer Time s Specifies the length of time that the Unified Messaging system waits before handling unanswered calls to the extension Select the desired time from the FWD No Answer Time s drop down list 1 This phone number is set in the Home tab of the My Portal screen Logout To log out of My Portal click the logout button to end the programming session and return to the ...

Страница 43: ...Section 4 Appendix This section provides the Troubleshooting and the Feature Number Table Check the Troubleshooting section before consulting your dealer Operating Manual 43 ...

Страница 44: ...h your manager that your settings are correct If the problem persists consult your dealer Some features do not work System management may restrict certain features Consult your manager The date and time are not correct Set the date and time by system programming Consult your dealer 4 1 Troubleshooting 44 Operating Manual ...

Страница 45: ...lls Call Forwarding FWD 1 4 2 Refusing Incoming Calls Do Not Disturb DND Do Not Disturb DND Intercom Calls 712 0 Cancel 1 Do Not Disturb DND 2 All calls phone no 3 Busy phone no 4 No Answer phone no 5 Busy No Answer phone no To set the timer for No Answer and Busy No Answer 713 00 99 second 4 2 Feature Number Table Operating Manual 45 ...

Страница 46: ...Note 46 Operating Manual ...

Страница 47: ...Note Operating Manual 47 ...

Страница 48: ... to the unit You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft MODEL NO SERIAL NO DATE OF PURCHASE NAME OF DEALER DEALER S ADDRESS DEALER S TEL NO 1006 Oaza Kadoma Kadoma shi Osaka 571 8501 Japan http www panasonic com Panasonic Corporation 2017 PNQP1330ZA DM0317MG0 ...

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