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Troubleshooting (Advanced)
The computer does not power off (Windows does not shut down)
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If a peripheral is connected, disconnect it, and then shut down.
If it is possible to shut down when the peripheral is disconnected, then there may be a problem with the peripheral. Con-
sult the peripheral manufacturer.
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Also check the items in “No response”. (
)
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If it is no longer possible to shut down Windows after installing application software, click
(Start) - [Control Panel] -
[Uninstall a program], and remove the installed application.
If it is possible to shut down when the application is removed, then consult the application software manufacturer.
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Check a disk error using the following procedure:
A
Remove all peripheral devices (including an external display).
B
Click
(Start) - [Computer], right-click [Local Disk (C:)] and click [Properties].
C
Click [Tools] - [Check Now].
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A standard user needs to enter an administrator password.
D
In [Check disk options], add a check mark for [Automatically fix file system errors] and [Scan for and attempt
recovery of bad sectors], and click [Start].
The time taken to check the disk depends on the settings in [Check disk options].
If the disk check does not solve the problem, perform the reinstallation procedure and return the hard disk to its con-
dition in the default setting. (
⇒
Operating Instructions
“Reinstalling Software”)
The date and time are incorrect
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Click
(Start) - [Control Panel] - [Clock, Language, and Region] - [Date and Time], and correct the date and time.
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If you continue to experience problems, the internal battery maintaining the clock may need to be replaced. Contact your
technical support office.
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When the computer is connected to a LAN, confirm the date and time of the server.
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This computer will not correctly recognize the date and time starting from the year 2100 A.D.
When the administrator password is forgotten
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Log on as another administrator, and delete the forgotten password.
A
Click
(Start) - [Control Panel] - [Add or remove user accounts].
B
Click the account whose password is forgotten, and click [Remove the password].
C
Click [Remove Password].
Problems with Passwords and Messages
