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Troubleshooting (Advanced)
Cannot scroll with the Touch Pad
If external mouse driver installed, you may not be possible to use Touch Pad. Uninstall external mouse driver.
Some applications may not work properly
When switching to a different user with the Fast User Switching function, the following problems may occur:
• Some applications may not work properly.
• It may not be possible to set the settings of the display.
In this case, log off all users without using Fast User Switching function, and try the operation once more. If the problem
persists, restart the computer.
Some software applications installed after the time of purchase are not compatible with operating system. Refer to
application software manufacturer homepage or other sources.
While you are using motion video playback software, benchmark software for graphic, etc., if error screen is displayed or
application software does not function normally, set [Display power saving function] to [Disabled] in [Extension settings -
Edit] of [Power Plan Extension Utility].
No response
Is there an input screen (e.g., password input screen at startup) hidden behind another window? Use the
Alt
+
Tab
to
check for other windows being displayed.
Press the
Ctrl
+
Shift
+
Esc
to open Task Manager and close the software application which is not responding.
After sliding the power switch for at least four seconds to turn off the computer, turn on again.
Restart the computer.
If the application program does not work normally, uninstall and reinstall the program.
Cannot play movies with the Windows
®
Media Player
When you try to play a movie, is [Codec required] displayed?
Some video files use a Codec that is not installed as a standard. In these instances, if you play back the video file after
connecting to the Internet, the Codec may be downloaded automatically, allowing you to play back the file.
Windows 7
