Operating Instructions
103
19 Troubleshooting
Cannot access from the
web browser.
•
Is the same IP address provided to other devices?
Are there contradictions between the address and the
network subnet to be accessed?
When the unit and the PC are connected in the
same subnet:
Are the IP addresses of the unit and the PC set in a
common subnet? Or is “Use Proxy Server” for the
settings of the web browser checked?
When accessing the unit in the same subnet, it is
recommended to enter the address of the unit in the
“Don’t Use Proxy For These Addresses” box.
When the unit and the PC are connected in the
different subnet:
Is the IP address of the default gateway set for the unit
correct?
-
•
Is the name currently used to access the unit different
from the name registered for the “Viewnetcam.com”
service?
Access the unit again with the registered name.
13.4
.2
•
Did you access
“http://” while using the HTTPS
function?
To use the HTTPS function, access
“https://”. It is also
necessary to enter the port number.
13.3
Cannot access the unit via
the
Internet.
•
Are the network settings of the unit correct?
Set the default gateway or DNS server address
correctly. To use the DDNS service, check that the
settings are correct.
•
Is the setting for “Default gateway” on the “Network”
page configured? Or is the setting correct?
When communicating using IPv4:
Configure the setting for “Default gateway” of “IPv4
network” on the [Network] tab of the setup menu.
13.1
•
Is the setting of port forwarding configured for the
router?
To enable the access to the unit via the Internet, it is
necessary to perform the port forwarding setting when
the router in use does not support the UPnP function.
Refer to the manuals provided with the router for
further information.
•
Is UPnP function of the router disabled?
Refer to the manuals provided with the router in use to
enable the UPnP function.
•
Is packet filtering set for the router to forbid the access
via the Internet?
Configure the settings of the router in use to enable the
access via the Internet. Refer to the manuals provided
with the router for further information about the
settings.
13.
1
•
Are you accessing the unit using the local address (the
IP address used in a local network)?
When accessing the unit, use the global address (or
the URL registered in the DDNS service) and the port
number of the unit as the IP address to be used in the
Internet.
13.
1
13.
4
