ACD_LOGIN_CONDITION_n
For details about parameter names end with "_n", see 5.2.1 Configuration File Parameters
Value Format
INTEGER
Description
Specifies the ACD state when login to the ACD.
Value Range
•
0
: Available
•
1
: Unavailable
Default Value
0
ACD_LOGOUT_CONDITION_n
For details about parameter names end with "_n", see 5.2.1 Configuration File Parameters
Value Format
INTEGER
Description
Specifies the ACD state when logout to the ACD.
Value Range
•
0
: Continue
•
1
: Unavailable
Default Value
1
CC_DISPOSITION_CODE_ENABLE_n
For details about parameter names end with "_n", see 5.2.1 Configuration File Parameters
Value Format
BOOLEAN
Description
Specifies whether to enable the Disposition Code.
Value Range
•
Y
: Enable
•
N
: Disable
Default Value
N
Web User Interface Reference
CC_CUSTOMER_ORG_TRACE_ENABLE_n
For details about parameter names end with "_n", see 5.2.1 Configuration File Parameters
Value Format
BOOLEAN
Description
Specifies whether to enable the Customer Originated Trace.
Value Range
•
Y
: Enable
•
N
: Disable
Default Value
N
Web User Interface Reference
CC_HOTELING_EVENT_n
For details about parameter names end with "_n", see 5.2.1 Configuration File Parameters
Value Format
BOOLEAN
Description
Specifies whether to enable the Hoteling Event.
5.3.14 Call Center Settings
Document Version: 2017-07
Administrator Guide
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