Problem
Cause and Solution
The computer or sub video
camera’s video is not
displayed.
•
Cables or cords may not be connected properly.
→
Make sure all connections to the unit are correct (Page 25). On the
Home screen, press
[PC]
or
[Camera Sub]
and then check the
computer’s screen or sub video camera’s image. For details, refer to
the User Manual.
•
The computer’s display resolution or refresh rate is incompatible with
the unit.
→
Set your computer’s resolution and refresh rate to a setting compatible
with the unit (Page 25).
It takes a long time to display
a clear image when displaying
a still image from the sub
video camera.
•
Sending a still image requires time. Packet loss is occurring.
→
Change the "Still image quality" setting to "HD". For details, refer to the
User Manual.
8.2 Audio
Problem
Cause and Solution
The other party cannot hear
your voice.
•
The microphone cable is not properly connected.
→
Check that the microphone is properly connected to the unit (Page 20).
Perform self diagnosis, and check the performance of the microphones
that are connected to the unit (Page 45).
•
The microphone is muted.
→
Press
[MIC Mute]
on the remote control, or press the MIC Mute button
on the Boundary Microphone to unmute the microphone.
•
"Default MIC Mute set" is set to "ON".
→
The microphones are muted at the start of a received video conference
call. Confirm the settings. For details, refer to the User Manual.
•
The microphone is being obstructed.
→
During the video conference call, do not block the microphone with your
hand or other object.
•
You are too far from a microphone.
→
Speak close to a microphone.
•
More than 5 Digital Boundary Microphones are connected in cascade.
→
Connect no more than 4 Digital Boundary Microphones at a time
(Page 21).
•
A headset is connected.
→
When a headset is connected, audio input from Boundary Microphones
is disabled. To use the Boundary Microphones, disconnect the headset.
•
There may be a problem with your communication lines.
→
Contact your dealer.
54
Installation Manual
8 Troubleshooting
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