Please read before use then save this manual for future reference.
Model No.
KX-TVP50
Voice Processing System
Subscriber's Guide
POWER
VOICE PROCESSING SYSTEM KX-TVP50
Страница 1: ...Please read before use then save this manual for future reference Model No KX TVP50 Voice Processing System Subscriber s Guide POWER VOICE PROCESSING SYSTEM KX TVP50 ...
Страница 2: ... Automate the handling of callers And more Getting Started Numbers to Know You must have the following information before you begin The extension number s of the VPS Your mailbox and extension number The System Manager s phone number Basic Steps When using your mailbox for the first time you must read Section 1 Mailbox Setup and perform the key setup procedures described You must customise your ma...
Страница 3: ...the procedures for customising your mailbox Section 2 Receiving Messages Explains how to access and manage received messages Section 3 Sending Messages Tells you how to send messages including recording and delivery Section 4 Special Features Describes how to set up the special features of your mailbox Appendix Glossary ...
Страница 4: ... Other Subscribers 15 3 2 Checking Mailbox Distribution 17 3 3 Setting up an External Message Delivery List 17 3 4 Sending External Delivery Messages 19 3 5 Receiving External Delivery Messages 20 3 6 Replying to External Delivery Messages 21 3 7 Checking and Setting External Message Delivery Status 22 4 Special Features 23 4 1 Call Transfer Status 23 4 2 Covering Extension 23 4 3 Incomplete Call ...
Страница 5: ...rs for Personal Greeting for Caller ID 32 4 12 Personal Caller Name Announcement 33 4 13 Live Call Screening 35 4 14 Recording a Two Way Conversation 36 4 15 Setting Telephone Numbers for Call Forwarding to Outside CO Line 36 4 16 Remote Call Forwarding Set 37 Appendix 40 Quick Reference 40 Glossary 41 ...
Страница 6: ... and press 1 3 4 5 6 2 To receive a message To deliver a message To check the mailbox distribution For automated attendant status For mailbox management For other features To end this call Follow the prompt according to your needs 6 Press and 6 Press and enter your mailbox number Mailbox no IF YOU HAVE SET YOUR PASSWORD Password Enter the password and press 1 3 4 5 6 2 To receive a message To deli...
Страница 7: ...arding feature to your mailbox or authorises you the use of the Message Waiting Notification feature or the External Message Delivery feature If you do not know the VPS extension number ask the System Manager If you enter Subscriber Service via Custom Service does not end your call you will be returned to Custom Service 6 Log into your mailbox Press 5 Subscriber s Main Menu 5 Press 1 1 No Answer B...
Страница 8: ...ng will not be stored By system default the maximum length of a personal greeting is 16 s If you need more time ask your System Administrator or System Manager to increase the upper bound If you change the greeting follow the steps in TO RECORD FOR THE FIRST TIME to re record It is recommended that you mention your name in each personal greeting because your recorded name see 1 4 Recording Your Na...
Страница 9: ...r example when transferring a message to a subscriber they will hear the subscriber s name In addition if a caller does not know the mailbox number she may specify the mailbox by entering the first 3 or 4 letters of the owner s name The VPS will announce a series of recorded names from which the caller may select Log into your mailbox Subscriber s Main Menu 5 Press 2 2 Press 2 2 FOR THE FIRST TIME...
Страница 10: ...press followed by your own mailbox number to log into your mailbox 8 pressing this during system prompts activates Automated Attendant Service It prompts you for an extension number and then attempts to call your party If she cannot take the call the VPS will take some suitable action Note If you call the extension directly the VPS cannot help you pressing this during system prompts takes you to t...
Страница 11: ...has not enabled the Delete Message Confirmation feature to your mailbox see Delete Message Confirmation in Glossary selecting option 3 a second time will erase the message The VPS will automatically erase messages after a specified number of days Your System Administrator or System Manager controls the number of days to retain the messages You can reply only to messages that were transferred to yo...
Страница 12: ...ber s Main Menu 1 Record the message 1 Press 4 4 Press 2 to record a message 2 Press 1 to end recording 2 Press 2 to accept the message TO SET DELIVERY TIME AND OR PRIVATE STATUS or FOR IMMEDIATE DELIVERY To make the message private 1 To return to the previous menu Follow the prompts according to your needs 2 Press 2 to accept the delivery time 2 Enter the day of the month and press Day of the Mon...
Страница 13: ...Distribution Lists To use a System Group Distribution List check with the System Administrator to ensure that a list exists within the VPS Log into your mailbox Press 1 Subscriber s Main Menu 1 OPTION 1 Enter the mailbox by NUMBER OPTION 2 Enter the mailbox by NAME or Press 7 7 Enter the mailbox number on the keypad Press 2 to accept the mailbox number entered 2 Mailbox No Press and 1 to access th...
Страница 14: ...red It may be possible for you to choose another language for Subscriber Service prompts If you are interested in this option please consult your System Administrator Mailbox No Password 1 Enter your password and press To access another extn To reach the operator Follow the prompts according to your needs 8 To exit the VPS 9 0 Call the VPS from an outside telephone Press 1 to receive the message R...
Страница 15: ... Personal Group Distribution Lists To use a System Group Distribution List check with the System Administrator to ensure that a list exists within the VPS Log into your mailbox Press 2 Subscriber s Main Menu 2 OPTION1 Enter the mailbox by NUMBER OPTION2 Enter the mailbox by NAME or Enter the mailbox number Press 2 to accept the mailbox number entered Mailbox No 2 Press and 1 Enter the first 3 or 4...
Страница 16: ...D OR PRIVATE STATUS or FOR IMMEDIATE DELIVERY To make the message private 1 To return to the previous menu Follow the prompts according to your needs 2 Press 2 to accept the delivery time 2 Enter the day of the month and press Day of the Month On hook TO SET DELIVERY TIME Press 1 1 Set delivery time Delivery Time For example 5 00 is entered as 5 and 5 15 is entered as 515 or FOR IMMEDIATE DELIVERY...
Страница 17: ...an contain up to 8 members You will not hear for AM for PM when the System Administrator has set the time stamp of User Prompts as 24 h See Note about the Day of the Month entry in Section 2 2 Replying to Messages You can check the delivery status of up to 84 message transmissions The System Administrator or the System Manager must authorise this feature before it can be used 1 2 Log into your mai...
Страница 18: ...or Enter the Area Code Area Code IF NEEDED Record the recipient s name Press 2 to add 2 Enter a Line Access Code to seize an outside CO line or Press 1 to add and repeat the steps 1 Press 2 to end 2 On hook TO ADD MORE MEMBERS TO END TO AN OUTSIDE PARTY Line Access Code Telephone No or Enter the extension number TO AN EXTENSION Extension No To insert a pause or special command enter the partial nu...
Страница 19: ...ress for immediate delivery Record the message at the tone IF DESIRED or Set delivery time For example 5 00 is entered as 5 and 5 15 is entered as 515 Day of the Month Enter the day of the month and press On hook for AM 1 for PM Press 1 for AM or 2 for PM 2 Enter the 4 digit password or press to skip or Record the recipient s name at the tone Enter the Area Code Area Code IF NEEDED Enter a Line Ac...
Страница 20: ...e following information depending upon system programming of the VPS 1 If the Company Name is recorded it will be played 2 If the Callback Telephone Number has been registered it will be played 3 If the Extension of the Owner i e sender has been registered it will be played This information helps the receiver to track down the message or sender if the recipient cannot remember the password It is p...
Страница 21: ...ernal Delivery Messages Press 2 to reply 2 Press 1 to end recording 1 Press 2 to accept 2 Press 1 or 2 To make the message private Otherwise 1 2 On hook Record a message Pick up a call from the VPS Press 1 to receive the message 1 Press 4 digit Password Enter the password that the sender assigned IF NEEDED ...
Страница 22: ... been delivered Included in undelivered messages are messages for which the recipient could not correctly enter the password After listening you have the option of deleting messages or changing schedules The System Administrator or the System Manager must authorise this feature before it can be used Log into your mailbox Press 6 6 Press 1 to change the schedule or delete the message 1 Press 3 3 Pr...
Страница 23: ...ing played she is sent to the covering extension or to an operator if the covering extension is not specified The third way is while recording a message if the caller presses 0 while leaving a message she is sent to the covering extension or to an operator if the covering extension is not specified The Intercom Paging feature is available only if you are using a Panasonic KX T series telephone sys...
Страница 24: ...y Hi this is Cindy Sorry but I am busy with another call right now If you press 0 now you will be transferred to my secretary Otherwise please leave a message after you hear the tone Log into your mailbox Press 4 Subscriber s Main Menu On hook 4 Press 2 2 Enter the extension number Extension No WHEN YOU REASSIGN THE COVERING EXTENSION Press 1 to change 1 Enter the new extension number Extension No...
Страница 25: ...when the transfer destination of calls is set to a Logical Extension The Intercom Paging feature is available only if you are using a Panasonic KX T series telephone system with APT DPT Integration see APT Integration and DPT Integration in Glossary Not all subscribers have an interview mailbox The System Administrator or the System Manager must assign an interview mailbox On hook Log into your ma...
Страница 26: ...er you If a list is to be shared among several subscribers they should ask the System Administrator to create a System Group Distribution List or Lists Log into your mailbox Press 5 Subscriber s Main Menu On hook 5 Press 4 4 2 2 Enter the group distribution number 1 4 Group No Press 1 to record a group name 1 State the group name at the tone Press 2 to accept 2 Mailbox No Enter the mailbox number ...
Страница 27: ...hone e g your mobile phone or 3 your beeper pager You can assign time frames to each of these devices The VPS is also able to notify your beeper pager with the callback number of the Press to delete all members Press to review all members one by one in each case you can delete a member or skip it Just follow the prompts Log into your mailbox Press 5 Subscriber s Main Menu On hook 5 Press 4 4 Enter...
Страница 28: ...essage waiting lamp of your extension when your mailbox has a new message recorded Setting Device Status For each device the notification can be continuous disabled or follow a preset schedule Only the System Administrator can set the notification to a preset schedule Notification Number Assignment You can set up to 3 telephone or beeper pager numbers to ring when you wish to receive notification ...
Страница 29: ...re digits press To insert a pause press To set dial mode press To insert a wait for dial mode press To insert a beeper display command press Press 1 2 or 3 Enter a Line Access Code to seize an outside CO line IF NEEDED Line Access Code 1 2 3 Enter the Area Code Area Code Enter the telephone number Telephone No Press 2 to accept 2 Press 1 to change 1 Press 1 or 2 for telephone or beeper pager notif...
Страница 30: ...h To erase the question 1 2 3 Log into your mailbox Press 6 Subscriber s Main Menu 6 Press 1 Press the desired button 1 On hook Record a question Make your selection and repeat the steps Press 1 1 Press 1 to end recording 1 IF NEEDED 1 To review 2 To accept 3 To erase 4 To add To erase and exit WHEN YOU PRESS 1 On hook Select the answer length desired Make your selection and repeat the steps Press...
Страница 31: ...s telephone system with APT DPT Integration see APT Integration and DPT Integration in Glossary If you cannot use this feature ask your System Administrator or System Manager She might have disabled it You can go on to assign Caller ID numbers after accepting the recorded greeting Log into your mailbox Press 5 for Mailbox Management Subscriber s Main Menu 5 Press 1 1 Press 4 4 TO RECORD FOR THE FI...
Страница 32: ...an use as a wild card digit For example if you assign 021 area code calls from area code 021 will hear the same greeting If you enter a number which you have already assigned the prompt notifies you Follow the prompt and enter another number Log into your mailbox Press 5 Subscriber s Main Menu 5 Press 1 1 Press 4 4 TO ASSIGN FOR THE FIRST TIME or TO ADD OR DELETE Enter a Caller ID Greeting number ...
Страница 33: ...TIME to assign This feature is available to you only if you are using a Panasonic KX T series telephone system with APT DPT Integration see APT Integration and DPT Integration in Glossary The System Administrator or the System Manager can change the maximum number of Caller IDs for the Personal Caller Name Announcement for your extension If Caller ID Screening does not work consult your System Adm...
Страница 34: ...Press 5 Subscriber s Main Menu 5 Press 5 5 TO ASSIGN AND RECORD FOR THE FIRST TIME or TO ADD OR DELETE Press 2 to accept 2 Press 1 to assign 1 On hook Press 2 2 IF NEEDED Press 1 to add a new number and name and repeat the steps 1 Press 2 to end 2 Enter a Caller ID number up to 20 digits Caller ID No State a caller name TO ASSIGN AND RECORD FOR THE FIRST TIME or TO CHANGE ...
Страница 35: ...series telephone system with APT DPT Integration see APT Integration and DPT Integration in Glossary and if the System Administrator has provided your extension with this feature For detailed information concerning this feature please refer to the Installation Manual or Programming Guide of your Panasonic KX T series telephone system On hook Make your selection 1 To add To delete 3 TO ADD Press 1 ...
Страница 36: ...Numbers for Call Forwarding to Outside CO Line This feature allows you to assign Telephone number 1 and Telephone number 2 as the destination to which the callers are forwarded if you set Remote Call Forwarding to an outside CO line see 4 16 Remote Call Forwarding Set This feature is available to you only if you are using a Panasonic KX T series telephone system with APT DPT Integration see APT In...
Страница 37: ...o CO feature only allows you to assign Telephone number 1 and or Telephone number 2 to enable call forwarding to the telephone number you have assigned above follow the instructions in 4 16 Remote Call Forwarding Set If you should change the telephone number after you have enabled call forwarding to an outside CO line you must go back to 4 16 Remote Call Forwarding Set to reset the call forwarding...
Страница 38: ...ly because a nonexistent extension number has been entered as the destination If you hear this message even though a valid number has been entered consult your System Administrator To forward all calls To forward busy calls To forward no answer calls 1 2 3 Log into your mailbox Press 6 Subscriber s Main Menu 6 Press 4 Make your selection 4 On hook Press 2 to accept WHEN YOU PRESS 1 2 3 OR 4 4 5 6 ...
Страница 39: ... Forwarding to Outside CO Line otherwise To telephone number 1 and or To telephone number 2 will not be heard Depending on your telephone system you can enter up to 16 or 24 digits using the keys 0 9 and for telephone numbers Please make sure you begin the telephone number with a Line Access Code to seize an outside CO line Be sure to exit from the menu AFTER the forwarding setting is accepted oth...
Страница 40: ...t Message Waiting Notification 3 Set External Delivery Message 4 Remote Call Forwarding Set Set Call Transfer Status 1 Call Blocking 2 Call Screening 3 Intercom Paging 4 Beeper Pager Access 5 All Disable Incomplete Handling Status 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Beeper Pager Access 5 Operator 6 Return to AA Service Top Menu 1 Dial by Name 7 R Restart Main Menu 3 D Depa...
Страница 41: ... copied or moved to another mailbox Automated Attendant The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given some options including the option to leave a message in a mailbox This is the advantage of calling an extension indirectly through the Automated Attendant r...
Страница 42: ...ller name announcements the VPS will use the personal caller name Company Greeting Up to 32 Company Greetings can be recorded to greet callers One or System Greeting or none can be selected for each Day Night Lunch Break and Holiday service on a port basis and trunk outside line basis Company Name This is played by the VPS to the intended receiver of an External Delivery Message when she does not ...
Страница 43: ...ibers Subscriber s Guide Section 3 1 Department Dialling A speed dialling feature that permits an outside caller to dial a single digit 1 9 to reach a specific extension Direct Mailbox Access Available with APT DPT Integration only A subscriber can enter her mailbox directly when she calls the VPS from her extension She does not have to enter any special codes except for her password if one is set...
Страница 44: ...y Mailbox When the caller does not dial anything either because she does not want to or she is using a rotary telephone the VPS sends her to the General Delivery Mailbox Periodically daily is best the Message Manager should transfer the contents of the General Delivery Mailbox to the appropriate destinations Hash Sign The key on the telephone keypad HELP One of the utility commands that is used to...
Страница 45: ...DPT Integration only Allows up to 8 different paging groups An outside party can reach a subscriber who is away from her telephone using either internal or external page groups For a Caller ID caller if her name has been recorded for the Caller Name Announcement feature the name will be announced at the end of the page Interview Service A special type of subscriber mailbox that enables the subscri...
Страница 46: ...the System Administrator or the System Manager Mailbox Extension Normally the same number as the telephone extension number Mailbox Management Allows a subscriber to alter the setting for personal mailboxes Menu A list of choices from which the user can select by using the telephone keypad or the keys from a personal computer Message Manager Mailbox 98 998 9998 or 99998 The person who takes care o...
Страница 47: ...r pager Multilingual Selection Menu The Message Manager is responsible for recording this menu Allows callers to choose the language they want System User 1 or User 2 prompts when they call the VPS Non Subscriber A caller to the VPS who does not own a mailbox Notification Method See Message Waiting Notification Operator Up to 3 destinations can be assigned as operators This is the extension that r...
Страница 48: ...umbers Personal Group Distribution List A subscriber can maintain up to 4 distribution lists each containing a maximum of 20 mailboxes Using this list she can send the same message to all members of a specific distribution list at once Port The point of connection between the PBX and the VPS Private Message A message recorded as a private message cannot be forwarded You can specify privacy when de...
Страница 49: ...are forwarded when the Remote Call Forwarding is set to an outside CO line This feature must be enabled in the COS Class of Service setting to be utilised See Remote Call Forwarding Set Review Repeats a message Rewind Replays the last 4 seconds of a message Rotary Telephone A telephone capable of pulse dial only Callers using a rotary telephone will be automatically forwarded to the operator or th...
Страница 50: ...d for an external message that is to be delivered by the VPS specified by the System Administrator System Group Distribution List The VPS can maintain up to 20 distribution lists each containing a maximum of 20 mailboxes Each list is referenced by a System Group Distribution List number and is assigned via system administration A recording into a System Group Distribution List number will go into ...
Страница 51: ...ows a subscriber to record a conversation into another person s mailbox Unlimited Message Length Permits a mailbox owner to record two way conversations of unlimited length into her or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will automatically be set to 6 minutes Voice Mail A general term used for messages recorded over the phone...
Страница 52: ...Matsushita Electric Co Ltd KME You may print out this manual solely for internal use with this model Exceptin whole above you may not reproduce this manual in any form in whole or part without the prior written consent of KME and its licensee 2000 Kyushu Matsushita Electric Co Ltd All Rights Reserved PSQX1918YA KK0900CM1062 Printed in Japan ...
