Panasonic KX-TVP200BX, Руководство по обслуживанию

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W-0-6 Worksheets
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Customer’s Call Handling Survey
Who attends incoming calls? ______________________________________________
Who are the customer’s callers? ___________________________________________
Does the attendant spend a lot of time answering repetitive
questions?
YES / NO
What happens when the operator is not available to answer incoming calls?
_______________________________________________________________________
How do callers know the extension number?
_______________________________________________________________________
When a call is transferred, what happens if the extension is busy or
does not answer?
a) Performs paging YES / NO
b) Talks messages YES / NO
c) Returns to attendant YES / NO
Are there a lot of calls?
a) for departments YES / NO
b) for extensions YES / NO
What kind of messages do callers leave?
a) Callers name YES / NO
b) Private message YES / NO
c) Detailed information YES / NO
Are there any employees sharing extensions? YES / NO
How many outside employees do not have extensions? _______________________
How many employees use pagers? _________________________________________
What are peak calling times? _____________________________________________
Are after hours call answered by an answering machine? YES / NO