VOICE PROCESSING SYSTEM OVERVIEW
12
Installation Manual
1.1
WHAT THE VPS CAN AND CANNOT DO
1.1.1
Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to
appropriate extensions, takes and stores messages, and notifies subscribers when messages are
left. Subscribers may send and transfer messages to other subscribers within the system. The
VPS is easy to use, helping callers through the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are
confidential; they are stored in a mailbox and retrieved only with the subscriber's password.
Other advantages of the VPS are clarity and accuracy, which are commonly lacking with
written messages. The messages come directly from the caller, in the caller's own voice. To
further ensure accuracy, the system allows the sender to correct or change messages before
saving them. Messages can be erased or transferred by the recipient.
1.1.2
Basic Operations
Greeting Callers:
The VPS greets callers with a prerecorded message that includes directions for leaving and
editing messages. The VPS can list single-digit numbers for each available extension or
mailbox. Callers who know the extension of the person they wish to reach may dial the
extension number at any time. Callers with rotary phones are transferred to a preprogrammed
destination (which is often an operator or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send
messages to an individual or to several mailboxes at once. The message sender can then verify
that the other subscriber has received the message.
Receiving Messages:
There are several different message notification methods that subscribers can use. They can
choose to be notified by message waiting lamp, beeper, or a call from the system to another
line. System programming determines whether a subscriber will be notified each time a
message is left. (Subscribers can choose to receive message notifications differently depending
on the time of day.) Mailbox parameters, which accommodate 5-100 messages, determine the
maximum length of messages. If the system is connected using DPT Integration, subscribers
can press a pre-assigned button to record conversations into their own mailboxes or other
subscribers' mailboxes while talking on the phone. DPT Integration also allows subscribers to
screen messages as they are being left, or intercept them if required.
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Страница 27: ...INSTALLATION Installation Manual 27 Section 2 INSTALLATION ...
Страница 105: ...CUSTOMISING THE SYSTEM Installation Manual 105 Section 5 CUSTOMISING THE SYSTEM ...
Страница 114: ...CUSTOMISING THE SYSTEM 114 Installation Manual Screen output when Quick Setup is finished ON LINE MODE ...
Страница 139: ...FINAL SETUP Installation Manual 139 Section 6 FINAL SETUP ...
Страница 147: ...SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual 147 Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING ...
Страница 182: ...SYSTEM MAINTENANCE AND TROUBLESHOOTING 182 Installation Manual ...
Страница 183: ...SYSTEM FEATURES Installation Manual 183 Appendix A SYSTEM FEATURES ...
Страница 213: ...SYSTEM ADMINISTRATOR S GUIDE Installation Manual 213 Appendix B SYSTEM ADMINISTRATOR S GUIDE ...
Страница 290: ...SYSTEM ADMINISTRATOR S GUIDE 290 Installation Manual ...
Страница 291: ...SYSTEM MANAGER S GUIDE Installation Manual 291 Appendix C SYSTEM MANAGER S GUIDE ...
Страница 308: ...SYSTEM MANAGER S GUIDE 308 Installation Manual 10 Confirm the entry is correct and Press 2 to accept it ...
Страница 316: ...SYSTEM MANAGER S GUIDE 316 Installation Manual ...
Страница 317: ...MESSAGE MANAGER S GUIDE Installation Manual 317 Appendix D MESSAGE MANAGER S GUIDE ...
Страница 392: ...MESSAGE MANAGER S GUIDE 392 Installation Manual ...
Страница 404: ...Glossary 404 Installation Manual ...
Страница 405: ...INDEX 405 INDEX ...