CUSTOMISING THE SYSTEM
Installation Manual
115
5.2
PORT SETTING OPTIONS
Design each system according to the needs of your customer. You should be familiar with all
options for port assignment so that customers get exactly what they need and expect. Each port
can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service.
Custom Service is the most flexible of all the services because it allows access to the other
services by pressing one key. We recommend programming all ports as Custom Service for
caller convenience.
5.2.1
Custom Service Setting Example
Custom Service incorporates all features of the Automated Attendant and Voice Mail. Custom
Service offers callers a menu of single digits that they may use to reach the desired location
quickly and easily.
Sample Company Greeting 1
"Thank you for calling ABC company". (Company greeting should be short!)
Sample Custom Service Message
"If you know the extension number of the person you are calling, you can dial it at any time.
For a list of extensions, Press [1]; to reach the sales section, Press [2]; to reach the service
section, Press [3]; if you would like to place an order, Press [4]; all other callers, please wait
and an operator will be right with you".
Sample Custom Service Tree
Create a tree to design a route that leads callers to the desired extension, mailbox, or next menu.
This tree should include all available caller options and cannot be deeper than 8 layers.
Moreover, callers cannot jump between Custom Service menus more than 8 times. Discuss
available options with the customer before programming the system.
Custom Service
100
Main Greeting
all ports day
Custom 2
Extension List
Custom 3
Extension List
New Cars
Used Cars
Transfer
to Service
Transfer
to Orders
Company Greeting
Содержание KX-TVP200
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Страница 139: ...FINAL SETUP Installation Manual 139 Section 6 FINAL SETUP ...
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Страница 182: ...SYSTEM MAINTENANCE AND TROUBLESHOOTING 182 Installation Manual ...
Страница 183: ...SYSTEM FEATURES Installation Manual 183 Appendix A SYSTEM FEATURES ...
Страница 213: ...SYSTEM ADMINISTRATOR S GUIDE Installation Manual 213 Appendix B SYSTEM ADMINISTRATOR S GUIDE ...
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Страница 291: ...SYSTEM MANAGER S GUIDE Installation Manual 291 Appendix C SYSTEM MANAGER S GUIDE ...
Страница 308: ...SYSTEM MANAGER S GUIDE 308 Installation Manual 10 Confirm the entry is correct and Press 2 to accept it ...
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Страница 317: ...MESSAGE MANAGER S GUIDE Installation Manual 317 Appendix D MESSAGE MANAGER S GUIDE ...
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