5.18 Personal Custom
Service
A Personal Custom Service is a set of
options you can present to your callers,
allowing them to press buttons on their
telephones in order to access certain
features. You should explain the options
available to your callers in each of your
personal greeting messages, for example,
"This is (name). I can’t take your call right
now. Press [3] to leave me a message.
Press [4] to speak with my assistant. Press
[5] to dial another extension…". For details
on recording your greeting messages, see
2.3 Changing or Deleting Your Personal
Greeting Messages or 5.10 Personal
Greetings for Caller ID.
You can create your own personal custom
service and allow your callers to access the
following features:
Transfer to Mailbox:
The VPS will transfer
the caller to your mailbox (or another
mailbox you specify here) where he or she
can leave a message.
Transfer to Extension:
The VPS will
transfer the caller to the extension you
specify when creating the custom service.
Transfer to Outside:
The VPS will transfer
the caller to the outside telephone number
you specify when creating the custom
service. This feature must be enabled for
your mailbox by the System Administrator
or System Manager.
Transfer to Custom Service:
The VPS will
transfer the caller to the Custom Service
you specify here.
Voice Mail Service:
The VPS will prompt
the caller to enter a mailbox number and
leave a message.
Automated Attendant Service:
The VPS
will prompt the caller to dial an extension
number in order to speak with someone
else.
Intercom Paging:
The VPS will page you
using the Intercom Paging feature of the
PBX. Your name will be announced to alert
you to the call. This feature is available with
certain PBXs only.
Repeat Greeting:
The caller can play your
greeting message back from the beginning
in order to listen to your Personal Custom
Service options once again.
Transfer to Operator:
The VPS will
transfer the caller to the operator, or to your
Covering Extension if you have assigned
one (see 5.3 Assigning Your Covering
Extension).
You can also select what happens when a
caller makes no selection (No DTMF Input
Operation) while listening to your greeting,
perhaps because the caller is using a rotary/
pulse telephone. The caller can either be
transferred to your mailbox or be
disconnected.
Note
•
The following dialling keys are
assigned to the following features by
default, and cannot be changed.
1
End recording
2
Begin recording while
listening to personal greeting
message
Exit
Creating Your Personal Custom
Service
1.
Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3
8
1
3.
Press the desired dialling key (0, 3–9)
that you want to assign an option to.
4.
1
(skip this step if you are creating
your Personal Custom Service for the
first time.)
5.
1
to transfer to a mailbox, then enter
the desired mailbox number.
2
to transfer to an extension, then
enter the desired extension number.
Document Version 3.0 2010/07
Subscriber’s Manual
49
5.18 Personal Custom Service
