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2.1 PBX Integration Features

Feature Manual

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Personal Greeting for Caller ID

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Service Mode (PBX Control Mode)

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Trunk Service (Universal Port)

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Two-way Record

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Two-way Transfer

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Toll Saver

Inband Integration (KX-TVA50 only)

When the VPS and PBX use Inband Integration, voices are sent using analogue technology and data
is sent to the VPS through the use of standard audio signals, such as DTMF tones, busy signals,
ringback tones, etc.

Содержание KX-TVA50

Страница 1: ...hank you for purchasing a Panasonic Voice Processing System Please read this manual carefully before using this product and save this manual for future use KX TVA50 KX TVA200 Version 1 0 Voice Process...

Страница 2: ...X TVA Maintenance Console software Relevant sections from the Installation Manual are listed throughout this manual for your reference Programming Manual The Voice Processing System Programming Manual...

Страница 3: ...ery system programming setting can be accessed using a PC and the Panasonic KX TVA Maintenance Console software For programming details refer to the on line help which is installed along with KX TVA M...

Страница 4: ...2 10 Caller Name Announcement Personal APT DPT Integration Only 19 2 2 11 Caller Name Announcement System APT DPT Integration Only 19 2 2 12 Class of Service COS 20 2 2 13 Company Greeting 21 2 2 14 C...

Страница 5: ...Message Delivery Service 48 2 3 12 Group Distribution List Personal 48 2 3 13 Group Distribution List System 49 2 3 14 Incomplete Call Handling Service 49 2 3 15 Live Call Screening APT DPT Integratio...

Страница 6: ...ice Builder 63 2 4 3 Default Mailbox Template 63 2 4 4 Password Administration 64 2 4 5 Recording by System Administrator 64 2 4 6 Service Mode 65 2 4 7 System Reports 65 2 4 8 System Security 66 2 4...

Страница 7: ...Feature Manual 7 Section 1 Voice Processing System Overview...

Страница 8: ...ges The VPS can list single digit numbers for each available extension or mailbox Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers with...

Страница 9: ...deleting and resetting mailboxes Class of Service COS settings Service mode settings Changing the company greeting An example of items which are programmed by the message manager include General Deliv...

Страница 10: ...1 2 System Administration Management and Use 10 Feature Manual...

Страница 11: ...Feature Manual 11 Section 2 Features...

Страница 12: ...with analogue integration i e Inband Integration including Auto Configuration Automatic Log in Caller ID Call Routing Caller ID Screening DID Call Routing Caller Name Announcement System Personal Inte...

Страница 13: ...runk Service Universal Port Two way Record Two way Transfer Toll Saver Inband Integration KX TVA50 only When the VPS and PBX use Inband Integration voices are sent using analogue technology and data i...

Страница 14: ...on Moves or copies unplayed messages from one mailbox to another after a specified period of time has passed This feature is only available when Yes is set for Active in 2 1 6 Auto Forwarding in Mailb...

Страница 15: ...Attendant refer to Incoming Call Service in 2 3 1 Service Group in the Programming Manual b The Service of Holiday Service is set to Automated Attendant refer to Service in 2 4 2 Holiday Settings in...

Страница 16: ...ription Specifies how the VPS will handle calls to an operator when the line is busy The Busy Coverage options that are available include Hold No Answer Coverage Call Waiting and Disconnect Message Pr...

Страница 17: ...sfer a call to a trunk CO line from the following services Custom Service Call Transfer Service Personal Custom Service Caller ID Callback Conditions This feature is not supported when the PBX cannot...

Страница 18: ...ler ID DID PIN Call Routing 2 2 9 Caller ID Screening APT DPT Integration Only Description Allows the VPS to announce the name of the caller when transferring a call to an extension from a preprogramm...

Страница 19: ...ncement in 2 2 1 Class of Service Subscriber s Manual References 5 11 Personal Caller Name Announcement 6 3 Setting Class of Service COS Parameters 2 2 11 Caller Name Announcement System APT DPT Integ...

Страница 20: ...d to their own or to the same COS as needed COS No 63 and 64 are assigned by default to the Message Manager and to the System Manager respectively No other mailboxes can be assigned to COS No 63 and 6...

Страница 21: ...reeting and Incoming Call Service Setting in Subscriber s Manual The System Administrator can assign specific greetings for holidays Programming Manual References Company Greeting No in 2 3 1 Service...

Страница 22: ...telephone dial keys 0 to 9 and Custom Service Messages Press 1 for Sales press 2 for Service etc can be recorded by the System Administrator or the Message Manager In total a maximum of 100 Custom Se...

Страница 23: ...desired subscriber s mailbox or extension by searching for the subscriber by name Using the dialing keys the caller can enter the first few letters of the subscriber s first and or last name The VPS s...

Страница 24: ...old Subscribers can choose to have the voice message attached to the e mail notification and can also select to have the voice message deleted after it has been sent by e mail Subscribers must design...

Страница 25: ...n the VPS tries to send e mail messages error messages will be sent to the preset e mail address see Mail Address in 2 5 4 Parameters in the Programming Manual Programming Manual References 2 1 11 E m...

Страница 26: ...inations main and alternate can be assigned Outside callers can also reach a fax machine via Custom Service selection if programmed A mailbox can be assigned as the Fax Manager allowing this person to...

Страница 27: ...om any extension using the paging answer code this code is specified in the PBX User Manual If Caller ID information is received and the caller s name has been recorded for the Caller Name Announcemen...

Страница 28: ...ettings in the Programming Manual c A Custom Service or Personal Custom Service option is set to transfer callers to an interview mailbox refer to 2 1 8 Personal Custom Service or 2 4 4 Custom Service...

Страница 29: ...All Calls Transfer to Mailbox Description Is an extension that always receives calls directly into its mailbox This feature is used by subscribers that are often unavailable or that do not have a tel...

Страница 30: ...er must call the VPS and log in to his or her mailbox to listen to the messages Notifications can be scheduled The System Administrator can program 2 different time frames for example 9 AM to 12 PM an...

Страница 31: ...telephone with display is used the number of unplayed messages will be displayed when the message waiting lamp is lit The number will be 0 when the message waiting lamp is turned off Conditions In or...

Страница 32: ...ime specified for Operator No Answer Time There are 4 options Caller Select 1 Callers may leave a message or call another extension Leave Message 1 Callers may leave a message in the operator s mailbo...

Страница 33: ...2 2 System Features Feature Manual 33 Programming Manual References 1 8 3 Utility System Prompts Customization Subscriber s Manual References 7 6 Recording Messages...

Страница 34: ...s a rotary telephone b A caller dials 0 when the call is being handled by Automated Attendant Service c A Custom Service or Personal Custom Service option is set to transfer callers to Automated Atten...

Страница 35: ...Conditions This feature is available only when PIN is set as the value for Call Transfer Anytime in Custom Service Setting Programming Manual References 2 4 1 Caller ID DID PIN Call Routing Call Tran...

Страница 36: ...e COS Parameters 2 2 39 Port Service Description Allows assignment of call services to each port The incoming call service determines which service is used when answering incoming calls These services...

Страница 37: ...s Rotary Telephone Service in 2 4 3 Parameters 2 2 41 Service Access Commands Description Allow the caller to directly access several standard features 0 to repeat the current menu or call an operator...

Страница 38: ...ice Group Feature Manual References 2 4 6 Service Mode 2 2 45 Time Service Subscriber s Manual References 6 5 Changing the Service Mode Setting 2 2 43 System Clock Description Controls how time and or...

Страница 39: ...nistrator s own voice see 1 8 3 Utility System Prompts Customization in Programming Manual For KX TVA50 only In order to leave more time for recording the System Administrator is also able to delete t...

Страница 40: ...llers to leave messages for subscribers They can dial mailbox numbers directly or spell the name of the desired party using the dial keys on their telephones refer to 2 2 18 Dialing by Name Once the c...

Страница 41: ...ubscribers need to request the Auto Receipt when they send messages Conditions This feature is only available when Yes is set for Auto Receipt in the Class of Service COS settings This feature is not...

Страница 42: ...ine numbers and DID number can be assigned by the System Administrator only When this feature is activated Toll Saver is also available DID number setting for this feature is only available for the fo...

Страница 43: ...Option Menu is pressed the selected option will be activated after that the regular operation will be required after each message is played This feature is only available when Yes is set for Autoplay...

Страница 44: ...After setting a Bookmark a subscriber can listen to the message from that Bookmark by pressing the specified key while pausing the message or after the message was played Conditions Only one Bookmark...

Страница 45: ...Transfer Status in 2 1 3 Mailbox Parameters Feature Manual References 2 3 8 Calling a Beeper 2 2 25 Intercom Paging APT DPT Integration Only 2 3 6 Callback Number Entry Description Enables the caller...

Страница 46: ...a callback number the System Callback No or the caller s number if it is received through a telephone company s Caller ID service will be sent instead Conditions To utilize this feature follow the pr...

Страница 47: ...Class of Service COS settings Programming Manual References Delete Message Confirmation in 2 2 2 Personal Options Subscriber s Manual References 6 3 Setting Class of Service COS Parameters 2 3 10 Ext...

Страница 48: ...rmation the receiver can possibly track down the message even if he or she does not remember the password Conditions This feature is only available when Yes is set for Active in 2 1 5 External Message...

Страница 49: ...omplete Call Handling Service Description Allows the subscriber to offer callers several service options when the extension is busy or there is no answer Options available for Incomplete Call Handling...

Страница 50: ...way communication is established by pressing the feature button Programming Manual References Message Cancel for Live Call Screening in 2 2 2 Personal Options Subscriber s Manual References 5 12 Live...

Страница 51: ...ual References Mailbox Capacity Maximum Message Time and Mailbox Capacity Warning in 2 2 1 Class of Service Subscriber s Manual References 5 21 Mailbox Capacity Warning 2 3 18 Message Transfer Descrip...

Страница 52: ...ce Transfer to Mailbox Transfer to Extension VM Service Voice Mail Service AA Service Call Transfer Service Custom Service Transfer to Operator Transfer to Outside Page the Party Repeat Greeting A cal...

Страница 53: ...ces 5 10 Personal Greeting for Caller ID 6 3 Setting Class of Service COS Parameters 2 3 22 Personal Greetings Description Are the greetings heard when a caller reaches a subscriber s mailbox Subscrib...

Страница 54: ...d level for speed returns the default setting level 3 Subscriber s Manual References 3 1 Playing Messages 2 3 24 Private Message Description Allows a subscriber and the System Manager to mark a messag...

Страница 55: ...other mailboxes Feature Manual References 2 3 18 Message Transfer Subscriber s Manual References 3 1 Playing Messages 3 2 Replying to Messages 2 3 26 Recovery Message Description Enables a subscriber...

Страница 56: ...med in the Mailbox Setting or to any other number This feature is only available when Yes is set for Remote Call Forward to CO in the Class of Service COS settings see Remote Call Forward to CO in 2 2...

Страница 57: ...their mailboxes for the first time By following the guidance subscribers can configure the following items Password Owner s Name No Answer Greeting Programming Manual References Tutorial in 2 2 2 Per...

Страница 58: ...PBX feature that is similar to an alarm clock the telephone will ring at the set time once or daily as set by the subscriber or message manager A special dial tone or prerecorded message will be heard...

Страница 59: ...nditions DID number setting for this feature is only available for the following PBXs using DPT Integration KX TD816 P311Q or higher KX TD1232 P211Q or higher KX TD500 V4M or higher KX TDA series MPR...

Страница 60: ...A2 14 Two way Recording TWR into Mailbox A3 9 Two way Recording Button Assignment A3 15 Two way Recording into Mailbox 2 3 33 Two way Transfer APT DPT Integration Only Description Allows a subscriber...

Страница 61: ...ber s Manual References 6 3 Setting Class of Service COS Parameters 2 3 35 Urgent Message Description Allows subscribers callers and the System Manager to specify a message as Urgent When a subscriber...

Страница 62: ...ies PBX For more information consult your dealer In order to use this feature the VM Menu prompt data must be installed in the PBX Refer to 4 2 KX TDA and KX TAW Series PBX Programming for DPT Integra...

Страница 63: ...sually using KX TVA Maintenance Console Each Custom Service and its functions can be edited arranged using a familiar drag and drop interface Programming Manual References Custom Service Builder in 2...

Страница 64: ...Company Name f Company Greetings g Language Selection Menu h On Hold Announcement Menu All items other than b can be recorded through the Utility menu in KX TVA Maintenance Console and can also be re...

Страница 65: ...e programmed for break mode is used regardless of the current time mode PBX Control Mode The current Call Service used by the Service Group is determined by the settings made for the current time mode...

Страница 66: ...ecurity 2 4 9 System Backup Restore Description Allows the System Administrator to back up or restore the following data as individual files Program System Parameters System Prompts Mailbox Prompts an...

Страница 67: ...2 4 System Setting Features Feature Manual 67 Programming Manual References 1 8 Utility...

Страница 68: ...2 4 System Setting Features 68 Feature Manual...

Страница 69: ...ch setting or by System Administration Quick Setup Auto Forwarding Allows unplayed messages to be copied or moved to another mailbox Auto Receipt Allows a subscriber or the System Manager to receive a...

Страница 70: ...ivery Mailbox Caller ID Callback Available with APT DPT Integration only Enables a subscriber to use the Caller ID number information included with a message to call back the message sender without di...

Страница 71: ...rop interface Custom Service Allows callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance Custom Service Menus Custom Services allow call...

Страница 72: ...TMF Dual Tone Multi Frequency Commonly referred to as touchtone E mail Integration Allows subscribers and the Message Manager to receive notification by e mail when they receive new messages Subscribe...

Страница 73: ...and data is sent using analogue DTMF tones The PBX informs the VPS of the status of extensions by sending DTMF tones and Call Progress tones to the VPS Many features such as Intercom Paging Live Call...

Страница 74: ...ing LCS Available with APT DPT Integration only Allows the subscriber to use his or her PT to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls whi...

Страница 75: ...ted Message Retention Time Determines the number of days before a message is automatically deleted New Message Retention Time Determines when new unplayed messages are deleted Saved Message Retention...

Страница 76: ...Callers can be directed to an operator when they dial 0 when they have rotary or pulse telephones and thus cannot dial while listening to VPS prompts or when certain VPS features are programmed to di...

Страница 77: ...iber can record a maximum of 4 Personal Greeting messages that are played for callers whose telephone numbers Caller ID numbers have been assigned to a Personal Greeting for Caller ID A maximum of 8 C...

Страница 78: ...als Callers using rotary telephones will be automatically forwarded to an operator or the General Delivery Mailbox because they cannot dial numbers as directed by the VPS prompts Service Group A group...

Страница 79: ...at can be programmed by the System Administrator The System Manager using a telephone connected to the VPS can create delete mailboxes clear subscriber passwords when they are forgotten set Class of S...

Страница 80: ...ne number that connects the call to a preprogrammed trunk CO line of the PBX Toll Saver is a cost saving feature that lets the subscriber know if he or she has new messages by the number of rings hear...

Страница 81: ...compatible PT allowing the subscriber to operate the VPS by following text prompts and pressing soft buttons and the Navigator Key Voice prompts are not used Voice Mail A general term used for messag...

Страница 82: ...82 Feature Manual...

Страница 83: ...Feature Manual 83 Index...

Страница 84: ...ssage Delivery Service 48 F Fax Management 26 Features 11 G Glossary 69 Group Distribution List Personal 48 Group Distribution List System 49 H Hold 26 Holiday Service 27 I Inband Integration KX TVA50...

Страница 85: ...6 System Setting Features 63 T Temporary Personal Greeting 58 Time Service 39 Time Synchronization DPT Integration Only 66 Timed Reminder Setting DPT Integration Only 58 Toll Saver APT DPT Integration...

Страница 86: ...Index 86 Feature Manual...

Страница 87: ...ndustrial Park Carolina Puerto Rico 00985 http www panasonic com csd Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other rep...

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