Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the
handset.
General use
Problem
Cause/solution
The handset does not turn
on even after installing
charged batteries.
R
Place the handset on the base unit or charger to turn on the
handset.
The unit does not work.
R
Make sure the batteries are installed correctly (page 11).
R
Fully charge the batteries (page 12).
R
Check the connections (page 11).
R
Unplug the base unit’s AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset and
try again.
R
The handset has not been registered to the base unit. Register
the handset (page 41).
The handset display is
blank.
R
The handset is not turned on. Turn the power on (page 15).
I cannot hear a dial tone.
R
Make sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
R
The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R
Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your phone service provider.
The base unit beeps.
R
New messages have been recorded. Listen to the new
messages (page 46).
Error sound is heard when
I press some keys on
base unit.
R
Automated call block is being screened. Try again later.
I cannot use the intercom
feature.
R
This feature is available between the handsets. Although the
handset displays
“
Intercom
”
, or
“
Auto Intercom
”
, these
features are not available for single handset models.
The unit does not emit the
specified number of rings.
R
If the first ring is turned off, the number of rings decreases by 1
from the specified number of rings (page 33).
54
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
Useful Information