1.2 Receiving Group Features
40
Feature Guide
1.2.2.4
VIP Call
Description
Incoming call distribution (ICD) group can be assigned a priority, allowing calls in higher-priority groups (VIP
calls) to be answered before calls in lower-priority groups.
To use VIP Call mode, it must first be enabled for at least one ICD group. Once it has been enabled, the
priority of each group's calls is determined by its group number (lower-numbered groups have higher
priority) and this priority affects which calls get directed to agents first. When an extension belongs to more
than one group and it becomes idle, the next call it receives will be from the group with the highest priority
of the groups it belongs to.
VIP Call mode is only useful in situations where extensions belong to multiple ICD groups. Also note that
when VIP Call mode is disabled for two or more groups, calls to these groups are distributed evenly in arrival
order.
In the example below, the three extensions are members of ICD groups 1 through 4. VIP Call mode is
enabled for groups 1 and 3. Because group 1 is a lower-numbered group than 3, its calls will be answered
first. Group 3 calls will be answered next, and groups 2 and 4, which do not have VIP Call mode enabled,
are treated as equals. Calls from these two groups will be answered in arrival order after calls received by
groups 1 and 3 are answered.
Extn.
101
Extn.
102
Extn.
103
Calls have been distributed by DIL/CLI distribution.
(The circled numbers indicate the arrival order of the calls. )
Calls have been distributed by DIL/CLI distribution.
(The circled numbers indicate the arrival order of the calls. )
1st
Priority
2nd
Priority
3rd
Priority
1
6
ICD Group 1
(for VIPs)
3
5
ICD Group 2
(for general customers)
Distribution order:
From: Group 1 Group 3 Groups 2 and 4
1
6
2
4
3
7
3rd
Priority
5
8
4
2
ICD Group 3
(for special
customers)
ICD Group 4
(for general customers)
7
8
Содержание KX-TDA50
Страница 16: ...16 Feature Guide...
Страница 17: ...Feature Guide 17 Section 1 Call Handling Features...
Страница 67: ...1 5 Making Call Features Feature Guide 67 User Manual References 1 2 1 Basic Calling...
Страница 215: ...Feature Guide 215 Section 2 System Configuration and Administration Features...
Страница 244: ...2 4 Fault Recovery Diagnostics 244 Feature Guide...
Страница 245: ...Feature Guide 245 Section 3 Programming Instructions...
Страница 281: ...Feature Guide 281 Section 4 KX TDA50 Maintenance Console Operating Instructions...
Страница 446: ...4 8 System 2 446 Feature Guide Feature Guide References 1 16 1 Caller ID...
Страница 621: ...4 14 ARS 8 Feature Guide 621 Feature Guide References 1 9 1 Automatic Route Selection ARS...
Страница 652: ...4 17 Maintenance 11 652 Feature Guide...
Страница 653: ...Feature Guide 653 Section 5 Appendix...
Страница 661: ...Feature Guide 661 Index...
Страница 667: ...Index Feature Guide 667...