1.1 General Features
56
Feature Manual
1.1.41 Direct Inward System Access (DISA)
Description
Direct Inward System Access (DISA) allows outside callers to be connected to their desired PBX
destinations without the use of the operator. Callers can listen to a DISA outgoing message (OGM)
instructing them as to which numbers to dial to be connected to the person or department they would like
to speak with. DISA can also give PBX users access to PBX features, such as making outside (CO) line
calls, when they are outside the office.
This DISA OGM can guide callers and allow them to:
•
Call an extension by dialing the extension number.
•
Call another outside party via the outside (CO) lines of the PBX.
•
Access the desired extension simply by dialing a single-digit number (DISA Automated Attendant
[AA] number) using DISA AA service.
DISA OGM
When a call arrives on a DISA line, callers will hear a DISA OGM or a short beep. When the DISA AA service
is active, this DISA OGM will direct callers to dial the appropriate digit (DISA AA number) to be connected
to a specified destination. To access other PBX features, such as making intercom or outside (CO) line calls,
the caller may dial the appropriate numbers while the DISA OGM is playing.
An extension assigned as the operator or manager extension can record a DISA OGM (
DISA AA Service
[501] DISA Built-in AA). These destinations can be an extension
[009] Extension Number), an extension group number (
[600] Extension Group), or the DISA
AA number of a 3-level DISA OGM (
[540-549] 3-level AA Assignment).
During or after the DISA OGM announcement (
[505] DISA Wait Time after OGM), or after a short beep
OGM (e.g., "Press 1 to speak to Sales. Press 2 to speak to Support.").
Each DISA AA number directs the call to a preprogrammed location.
[517] DISA AA Wait Time), DISA AA service will be bypassed because the PBX will assume the
caller is trying to access a specific feature.
[500] DISA Incoming Call Dial Mode). When "With AA" is selected, the PBX regards caller-
Содержание KX-TA824
Страница 9: ...Feature Manual 9 Section 1 General Features...
Страница 164: ...1 1 General Features 164 Feature Manual...
Страница 165: ...Feature Manual 165 Section 2 Appendix...
Страница 173: ...Feature Manual 173 Index...
Страница 176: ...Index 176 Feature Manual W Walking COS 162 Warning Tone Outside CO Line Call Limitation 170 Wireless PTs 4...
Страница 177: ...Index Feature Manual 177...