Item
Description
Value
Member Status View Mode
Select the display mode for
members’ status.
Standard
,
Simple
Highlighted
Display
Settings
Number of Current
Waiting Calls (1-30)
Specify the number of
waiting calls at which the
Current Waiting
Calls
display is highlighted.
1–30
Waiting Time (0-10
min/10 sec)
Specify the waiting time at
which the
Longest Waiting
Time
display is highlighted.
0–10 minutes
Colour Mode
Select the colour to use to
highlight items on the
screen.
Mode 1
,
Mode 2
,
Mode 3
Blinking
Select whether items that are
highlighted on the screen
blink.
Enable
,
Disable
6.
Click
Apply
.
7.
When you finish configuring the settings, click
Start Monitor
to start monitoring the selected ICD group.
8.
Click
Close
.
9.
Click
OK
.
ACD Report Analysis
You can specify which items to include in the monitor result report, the style in which to display the report
profile, and the output format.
1.
On the left side of the screen, click
Users
→
ICDG Management
→
ACD Report
.
2.
Select an ACD Supervisor from the
Supervisor selection
drop-down list.
•
To load an ACD report
a.
Click
Report Profiles
.
b.
Select the
Profile Name
.
c.
Click
Load
.
•
To save an ACD report
a.
Click
Report Profiles
.
b.
Name the
Profile Name
(max. 32 characters).
c.
Click
Save
.
•
To select ACD report options
a.
Click
Option
.
b.
In
ACD Report - Export CSV File Format
, select either
Comma(,)
or
Semicolon(;)
as the data
separator.
c.
Click
OK
.
You can make an ACD report through 3 types of filters:
Group
,
Agent
, and
Call
. On the ICD screen,
select the target tab, configure the settings as necessary and then click
Apply
.
4.1.3 Supervisory Monitor (ACD) Control
282
Operating Manual
Содержание KX-NSX2000
Страница 10: ...Table of Contents 10 Operating Manual ...
Страница 203: ...Table 1 Standard mode 1 14 2 Using the Directories Operating Manual 203 ...
Страница 204: ...Table 1 Standard mode for RU model 1 14 2 Using the Directories 204 Operating Manual ...
Страница 205: ...Table 2 Option mode 1 14 2 Using the Directories Operating Manual 205 ...
Страница 206: ...Table 2 Option mode for CE model 1 14 2 Using the Directories 206 Operating Manual ...
Страница 207: ...Table 2 Option mode for GR model 1 14 2 Using the Directories Operating Manual 207 ...
Страница 250: ...2 2 2 Message Manager Features 250 Operating Manual ...
Страница 288: ...4 1 3 Supervisory Monitor ACD Control 288 Operating Manual ...
Страница 314: ...Note 314 Operating Manual ...