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6. Trouble Shooting

Section 6

Troubleshooting

This section provides information on the PBX and
telephone troubleshooting.

Содержание KX-HTS Series

Страница 1: ...nd save this manual for future use In particular be sure to read 1 1 For Your Safety Page 6 before using this product KX HTS Series KX HTS824 KX HTS32 PJMPR Software File Version 001 00000 or later Manuals and supporting information are provided on the Panasonic Web site at http panasonic net pcc support pbx Getting Started Hybrid IP PBX ...

Страница 2: ...er some PBX features may not be available depending on the type of telephone Under power failure conditions the connected telephones may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use Prior to connection of this product please verify that the intended operating environment is supported Satisfactory performance cannot be guaranteed fo...

Страница 3: ...tenance Maintenance procedures Section 6 Troubleshooting Provides information on the PBX and telephone troubleshooting Section 7 Appendix Provides information about System Prompt Languages and the revision history About the Other Manuals In addition to this Manual the following manuals are available Programming Item List PI Provides step by step instructions for performing system programming using...

Страница 4: ...tructions 1 3 Precautions 1 4 Data Security 2 System Outline 2 1 Basic System Construction 2 1 1 System Configurations 2 1 2 System Connection Diagram 2 2 Optional Equipment 2 2 1 Optional Equipment 2 3 Specifications 2 3 1 General Description 2 3 2 Characteristics 2 3 3 System Capacity 4 Installation ...

Страница 5: ...Section 1 Safety Precautions This section provides important information intended to prevent personal injury and property damage ...

Страница 6: ...at misuse could result in injury or damage to property The following types of symbols are used to classify and describe the type of instructions to be observed This symbol is used to alert users to a specific operating procedure that must not be performed This symbol is used to alert users to a specific operating procedure that must be followed in order to operate the unit safely Notice Panasonic ...

Страница 7: ...small objects out of reach of children Products that require a power source should only be connected to the type of electrical power supply specified on the product label If you are not sure of the type of power supply to your office home consult your dealer or local power company For safety purposes some products are equipped with an earthed plug If you do not have an earthed outlet please have o...

Страница 8: ...s can cause fire or electric shock Confirm that smoke has stopped and contact an authorised Panasonic Factory Service Centre Make sure that the wall that the unit will be attached to is made of concrete or thick wood and is strong enough to support the unit approx 11 kg Do not attach the unit to walls made from plasterboard or thin plywood Attaching the unit to areas where there are strong winds o...

Страница 9: ...re touching the product PBX cards etc discharge static electricity by touching ground or wearing an earthing strap Failure to do so may cause the PBX to malfunction due to static electricity When relocating the equipment first disconnect the telecom connection before disconnecting the power connection When the unit is installed in the new location reconnect the power first and then reconnect the t...

Страница 10: ...ame AC outlet for computers and other office equipment as noise generated by such equipment may hamper system performance or interrupt the system Unplug the system from its power source when wiring and plug the system back in only after all wiring is completed Trunks should be installed with surge protectors For details refer to 3 2 8 Surge Protector Installation When installing or removing the op...

Страница 11: ...f a gas leak to report the leak Rack Mount Instructions The following or similar rack mount instructions are included with the installation instructions a Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an ...

Страница 12: ... be used in combination with a chemical symbol In this case it complies with the requirement set by the Directive for the chemical involved For users in New Zealand only This equipment shall not be set to make automatic calls to the Telecom 111 Emergency Service The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum...

Страница 13: ... to the nature of the personal information collected the purpose for its collection how it is used and what is disclosed to any other party The SLT ports are not specifically designed for 3 wire connected equipment 3 wire connected equipment might not respond to incoming ringing when attached to these ports For users in Australia only No External TRC Terminal is provided due to an Internal Link be...

Страница 14: ...tem Control System Data Backup System Data Backup in the Programming Item List 2 To prevent illegal access from the Internet activate a Firewall 3 To avoid unauthorised access and possible abuse of the PBX we strongly recommend a Keeping the password secret b Selecting a complex random password that cannot be easily guessed c Changing your password regularly 4 Perform the following when sending th...

Страница 15: ...Section 2 System Outline This section provides general information on the PBX including the system capacity and specifications ...

Страница 16: ...2 1 1 System Configurations 2 1 Basic System Construction 2 1 1 System Configurations Main Unit The main unit contains a mother board for controlling PBX functions 2 1 2 System Connection Diagram ...

Страница 17: ...2 1 3 Block Diagram 2 1 3 Block Diagram KX HTS Series PBX ...

Страница 18: ...BX has a built in DHCP server When the DHCP server is enabled the PBX will automatically assign IP addresses to other devices on the network Using a DHCP server simplifies network management by removing the need to assign IP addresses to devices manually Notice If an external DHCP server is in use the DHCP Server feature of the PBX must be disabled For details about DHCP server settings refer to N...

Страница 19: ...new office or an office where there is no network infrastructure Notice Refer to the following when the internal DHCP server will be used For details about DHCP server settings refer to Network Configuration 4 2 LAN Settings DHCP Mode in the Programming Item List ...

Страница 20: ...ng the PBX without connecting it to an existing network Notice Refer to the following when the internal DHCP server will be used For details about DHCP server settings refer to Network Configuration 4 2 LAN Settings DHCP Mode in the Programming Item List ...

Страница 21: ...ars Dialling Trunk Dial Pulse DP 10 pps 20 pps Tone DTMF Dialling with Caller ID FSK DTMF 1600 Ω Maximum Extension Dial Pulse DP 10 pps 20 pps Tone DTMF Dialling with Caller ID FSK Mode Conversion DP DTMF DTMF DP Ring Frequency 20 Hz 25 Hz selectable Operating Temperature 0 C to 40 C Environment Humidity 10 to 90 non condensing LAN Port WAN port 10BASE T 100BASE TX 1000BASE T WAN LAN port 10BASE T...

Страница 22: ...Leakage Resistance 15 000 Ω minimum Maximum Number of Extension 1 for SLT Instruments per Line Ring Voltage 75 Vrms at 20 Hz 25 Hz depending on the Ringing Load Trunk Loop Limit 1600 Ω maximum Hookswitch Flash Recall Timing 24 ms to 2032 ms Range Door Opener Current Limit 24 V DC 30 V AC 1 A maximum ...

Страница 23: ...on cards are required Wireless LAN access point 1 Target throughput 1 2 DISA AA VM channel 8 System Concurrent call 8 1 Target throughput under ideal condition IEEE802 11b 5 6Mbps IEEE802 11g 20Mbps IEEE802 11n 70 80Mbps QoS feature IEEE802 11eEDCA is supported 2 The actual line speed may be different depending on the network environment and the wireless devices connected Main Unit Right Side View...

Страница 24: ...he smartphone or personal computer Others DISA Automated Attendant Voicemail Conference 2 Resource count DSP resource is counted as follows Typical codec mode for SIP Trunk is G 711 Few of the countries such as South Africa are G 729 This chart is shown as IP extension is G 711 mode Case Connection DSP Resource count DSP Resource Count SIP trunk G711 SIP trunk G729 1 TDM Trunk TDM Trunk 0 TSW 0 TS...

Страница 25: ...ocedures to install the PBX Detailed instructions for planning the installation site installing the main unit and optional service cards and cabling of peripheral equipment are provided Further information on peripheral equipment installation is included ...

Страница 26: ... be easily inspected and maintained To prevent malfunction noise or discolouration follow the instructions below WARNING Do not install the system in the following locations Areas where shocks or vibrations are frequent or strong Such activity may lead to the product falling over and causing injury or may impair the product s performance Areas with high amounts of dust High amounts of dust can lea...

Страница 27: ...the system If an extension does not operate properly disconnect the telephone from the extension line and connect it again or turn off the PBX using the power switch then turn it on again Use twisted pair cable for trunk connection To prevent signal noise from interfering with the performance of the product do not run unshielded telephone cables near AC power cables computer cables AC power source...

Страница 28: ...Switch C WPS Switch D Power Switch E Cable Cover F Trunk Doorphone Free Slot G CO4 Interface H USB Port I WAN port J LAN WAN port K LAN port Inside View The front cover is open L Extension slot M SLT8 Interface N FG Terminal O AC Inlet P External Battery Q Extension Card Slot R Trunk Doorphone Card Slot S Hook Clip Q R ...

Страница 29: ...e screws anticlockwise to loosen them 3 Slide out the cable cover and turn the screws anticlockwise to loosen them 4 Disconnect the power cable Note In order to turn off the PBX s power a system shutdown using Web Maintenance Console must first be performed For details refer to 5 4 System Control System Shutdown in the Programming Item List 5 Open the front cover ...

Страница 30: ...3 2 3 Opening Closing the front cover Closing the front cover 1 Close the front cover 2 Turn the screws clockwise to tighten them 3 Slide in the cable cover and turn the screws clockwise to tighten them ...

Страница 31: ...nal noise in the case of a lightning strike The earthing wire of the AC cable has an effect against external noise and lightning strikes but it may not be enough to protect the PBX and to ensure electromagnetic compatibility A permanent connection between earth and the earth terminal of the PBX must be made CAUTION For earthing wire green and yellow insulation is required and the cross sectional a...

Страница 32: ...malfunction due to static electricity When installing or removing the optional service cards the power switch must be turned off and the AC power cord must be removed from the AC inlet When installing or removing the optional service cards do not put pressure on any parts of the mother board Doing so may result in damage to the PBX Disconnect the AC power source before servicing the equipment Note...

Страница 33: ...ots for extension cards you can install one or more of the following card SLC8 For details refer to the description of each optional service card in 3 3 2 LCOT4 Card KX HT82480 3 3 3 SLC8 Card KX HT82470 and 3 3 4 DPH2 Card KX HT82460 Trunk Doorphone Card Slots Extension Card Slots 1 Remove the dummy cover plate for the Free slot Cut off any excess plastic in order to make the surface smooth Note ...

Страница 34: ... the screw holes 3 Insert the spacers into the holes on the card and tighten the spacers to secure the card Note When using an LCOT4 card with a DPH2 card install the LCOT4 card in the bottom 4 Connect cables to appropriate ports of the card For details about pin assignments refer to the appropriate section in 3 5 Connecting Extensions and 3 6 Connecting Doorphones and Door Openers Note Make sure ...

Страница 35: ...Installing Removing the Optional Service Cards Removing Optional Service Card from the Free Slot 1 Loosen and remove the spacers 2 Holding the rear end of the card pull the card in the direction of the arrows ...

Страница 36: ... the Cables 1 Pass the included strap through either of the 2 slits for securing cables according to your needs 2 Bind the cables as shown 3 Close the cable cover For details refer to 3 2 3 Opening Closing the front cover slit slit slit slit ...

Страница 37: ...ou prefer you can cut the other side of the cable cover and run the cables through that opening For safety reasons smooth the cut edges When there are too many cables to fully slide in the the cable cover leave the cable cover slid open and tighten the screws with the cable cover in that position ...

Страница 38: ...ful not to drop any components Dropping components may damage them or cause an injury CAUTION When the PBX is placed on a desktop make sure that the PBX is placed as indicated in the diagram below Do not place it on its side or upside down Do not block the openings of the PBX Allow space of at least 20 cm above and 10 cm at the sides of the PBX Desk or Table ...

Страница 39: ... PBX before performing the wall mounting procedure If it is necessary to install or remove a card make sure to detach the PBX from the wall before installing or removing the card Do not block the openings of the PBX Allow space of at least 20 cm above and 10 cm at the sides of the PBX Make sure that the surface behind the PBX is flat and free of obstacles so that the openings on the back of the PB...

Страница 40: ...rement In this case use the indicated measurement 2 Install the screws and washers included to the wall Note As indicated above do not tighten the screw fully The pull out strength of the installation area must be at least 294 N 30 kgf per screw Do not block the operations of the cabinet Allow space of at least 20 cm above and 10 cm at the sides of the cabinet Make sure that screw heads are the sa...

Страница 41: ...rement In this case use the indicated measurement 2 Drill holes in the wall as marked and fit the anchor plugs not included into the holes 3 Fit the washers on the screws and drive the screws into the anchor plugs Note As indicated above do not tighten the screw fully The pull out strength of the installation area must be at least 294 N 30 kgf per screw Do not block the operations of the cabinet A...

Страница 42: ...3 2 7 Wall Mounting 4 Hook the main unit on the screw heads ...

Страница 43: ...ous electrical surges from entering the building via the trunk and damaging the PBX and connected equipment To protect the system from electrical surges we strongly recommend connecting the system to a surge protector that meets the following specifications Surge arrestor type 3 electrode arrestor DC spark over voltage 230 V Maximum peak current at least 10 kA Additionally proper earthing is very ...

Страница 44: ...llation of an Earth Rod 1 Connect the earth rod to the surge protector using an earthing wire with a cross sectional area of at least 1 3 mm2 2 Bury the earth rod near the protector The earthing wire should be as short as possible 3 The earthing wire should run straight to the earth rod Do not run the wire around other objects 4 Bury the earth rod at least 50 cm underground Note The above figures ...

Страница 45: ...o not short the backup batteries or cables CAUTION Make sure that the Back up Battery Cable is securely fastened to both the backup batteries and the PBX Make sure that the polarities of the backup batteries and wiring are correct Use the correct type of Back up Battery Cable for the PSU Notice Be sure to comply with applicable local regulations e g laws guidelines Note The recommended maximum cap...

Страница 46: ...3 2 9 Backup Battery Connection Connecting Backup Batteries 1 Turn off the power switch 2 Connect the Back up Battery Cable to a backup battery Backup Batteries VRLA 12 V DC ...

Страница 47: ...AN connection Mountable Cards 4 Port Analogue Trunk Card refer to 3 3 2 LCOT4 Card KX HT82480 一 8 Port Single Line Telephone Extension Card refer to 3 3 3 SLC8 Card KX HT82470 2 Port Doorphone Door Opener Card refer to 3 3 4 DPH2 Card KX HT82460 Extension slot Trunk Doorphone Free Slot SLT8 Interface CO4 Interface USB Port WAN port LAN WAN port LAN port Note The maximum length of the CAT 5 CAT 5e ...

Страница 48: ...t and receive data 2 6 TRD1 I O Transmit and receive data 1 7 TRD3 I O Transmit and receive data 3 8 TRD3 I O Transmit and receive data 3 LED Indications Indication Colour Description STATUS Green PBX status indication OFF Power Off ON Power On and running Flashing 60 minute Starting up Logging in Flashing 240 minute During initialisation Flashing 240 minute Wi Fi Protected Setup WPS in progress A...

Страница 49: ...f line 10 Mbps 100 Mbps ON 1000 Mbps WAN LAN LINK Green Link status indication OFF Off line ON Linked normally Flashing In communication 1000 Yellow Data transmission speed indication OFF Off line 10 Mbps 100 Mbps ON 1000 Mbps LAN LINK Green Link status indication OFF Off line ON Linked normally Flashing In communication 1000 Yellow Data transmission speed indication OFF Off line 10 Mbps 100 Mbps ...

Страница 50: ... Caller ID Visual Caller ID DTMF RJ11 Accessories and User supplied Items Accessories included Spacer x 3 User supplied not included RJ11 connector Copper wire Note Power failure Transfer feature between LCOT and SLC is not supported To confirm the trunk connection refer to Confirming the Trunk Connection in 3 8 Starting the PBX ...

Страница 51: ...extension card for SLTs with Caller ID FSK Message Waiting Lamp control RJ11 Accessories and User supplied Items Accessories included Spacer x 3 User supplied not included RJ11 connector Copper wire Note Power failure Transfer feature between LCOT and SLC is not supported ...

Страница 52: ...hone and 2 door opener To Door opener To doorphone Accessories and User supplied Items Accessories included Spacer x 3 User supplied not included RJ11 connector Copper wire Note For details about connecting to a doorphone and or door opener refer to 3 6 Connecting Doorphones and Door Openers ...

Страница 53: ...s A typical connection example is shown below for connecting to 2 SIP carriers simultaneously For details about connecting SIP trunks refer to Network Configuration in the Programming Item List 1 Connecting via WAN1 2 Connecting via both WAN1 and WAN2 3 Connecting via an external router ...

Страница 54: ...ade using the LAN and WAN ports the default gateway is set only to one port To identify which LAN WAN port is being used for each SIP carrier when both WAN1 and WAN2 are enabled the routing information to each SIP Carrier must be retained The HTS system must be restarted to apply settings for changing between LAN and WAN port types 3 4 2 Connecting Analogue Trunks Connection 1 Insert the modular p...

Страница 55: ...ction destination main unit automatic setting by DHCP Option 66 3 Acquisition of SIP phone configuration data distributed by main unit via HTTP 4 SIP registration to main unit using SIP authentication data written in the configuration data 5 Firmware update functions 1 To connect to the Internet via the internal router 1 1 LAN connection of internal router 1 2 Connection via WAN of internal router...

Страница 56: ...P ports of the HTS824 internal router are required 3 Port forwarding settings for the SIP ports of the external router are required For non Panasonic SIP devices The relationships of the setting environment are shown below Function 1 1 1 2 2 1 2 2 1 Automatic Automatic or manua Automatic or manua Automatic or manual DHCP Depends on environment Depends on environment Depends on environment 2 N A N ...

Страница 57: ...witching hub that the IP telephone is connected to must be set to Trunk port to allow VLAN tagging Consult your network administrator for details Since an IP softphone is installed and operates on a PC the PC must be connected to the LAN to use the IP softphone on the network The diagram below is for connecting an P SIP to a switching hub For SIP phones refer to the documentation of your SIP phone...

Страница 58: ... Ethernet straight cable with an RJ45 connector to connect a PC to the IP telephone The cable should be a CAT 5 Category 5 or higher for 10BASE T 100BASE TX or CAT 5e Enhanced Category 5 or higher for 1000BASE T Only a PC can be connected to the secondary port of an IP telephone Other IP telephones or network devices such as routers or switching hubs cannot be connected In cases where a PC is conn...

Страница 59: ...nnecting Analogue Extensions Maximum Cabling Distances of the Extension Wiring Twisted Cable Cable Maximum Distance ø 0 4 mm 698 m ø 0 5 mm 1128 m ø 0 6 mm 1798 m Notice The maximum cabling distance may vary depending on the conditions ...

Страница 60: ... ø 0 65 mm 150 m Door opener current limit 30 V DC 30 V AC 3 A maximum In B2762stalling the Doorphone KX T30865 KX T7765 Note The illustrations shown in the installation procedure are based on the KX T30865 1 Loosen the screw to separate the doorphone into 2 halves Note for KX T7765 Users When loosening tightening the screw do not scratch the cabinet wall with the driver shaft 2 Pass the wires thr...

Страница 61: ...onto the wall 3 Connect the wires to the screws located in the back cover 4 Re attach the 2 halves and re insert the screw Connecting Doorphones KX T30865 KX T7765 1 Connect the doorphone card to the terminal box using 4 conductor wiring and modular connectors 2 Connect the wires of doorphone 1 to the red and green screws on the appropriate terminal box 3 Connect the wires of doorphone 2 to the ye...

Страница 62: ...button below the terminal and insert the wire coming from the door opener into the terminal 2 Wrap the strap around all of the cords For details refer to 2 2 6 Securing the Cables Notes We recommend using UL1015 wire or an equivalent for wiring The wire should be between 0 45 mm and 1 1 mm in diameter excluding the coating ...

Страница 63: ...ser supplied devices such as a USB memory device Using a USB memory device A USB memory device can be used to backup and restore the system data of the PBX The PBX supports USB memory devices that meet the following specifications File system FAT Maximum capacity 32 GB Maximum current 500 mA For details about backing up and restoring using a USB memory device refer to 6 1 Tool System Data Backup i...

Страница 64: ...lure to do so may cause the PBX to malfunction due to static electricity Once you have started the PBX if you unplug the PBX do not initialise it again as described in System Initialisation Procedure Otherwise your programmed data will be cleared To restart the PBX refer to 6 1 4 Restarting the PBX The plug of power supply cordset is used as the main disconnect device Ensure that the AC outlet is ...

Страница 65: ...d Initialize switch STATUS Indicator Power switch Note After the PBX is initialised you can restore system data to the PBX that has been backed up earlier For details about backing up and restoring system data refer to Maintenance 2 3 System Control System Data Backup Restore in the Programming Item List in the Programming Item List After the PBX is initialised you must set up the mandatory settin...

Страница 66: ... is designed to serve as an overall system programming reference for the PBX You can programme and control the PBX over an IP network using Web Maintenance Console This section describes programming basic items using Web Maintenance Console Note The contents and design of the software are subject to change without notice ...

Страница 67: ...ion Port Default IP Address Default Subnet Mask LAN Port 192 168 0 101 255 255 255 0 Connection via LAN Note For details about connecting a switching hub to the PBX refer to 3 12 LAN Connection Connection via Virtual Private Network VPN Notice To access the PBX via VPN the PC must be in the same VPN Note For details about connecting a switching hub to the PBX refer to 3 12 LAN Connection ...

Страница 68: ...he PC is accessing the PBX via the Internet To use TLS encryption routers must have a port set up for https communication Notice To access the PBX via the internet routers must have static NAT NAPT settings Port forwarding enabled Note For details about connecting a switching hub to the PBX refer to 3 12 LAN Connection ...

Страница 69: ...ware or the suitability of this software for any particular purpose It is provided as is without express or implied warranty of any kind These notices must be retained in any copies of any part of this documentation and or software Password Security CAUTION To the Administrator or Installer regarding the system password 1 Please provide all system passwords to the customer 2 To avoid unauthorised ...

Страница 70: ...xx xxx xxx yyy xxx xxx xxx xxx is the IP address of a device that can be accessed from the Internet such as the IP address of a network router yyy is a port number The network router s port forwarding settings must be configured so that traffic arriving at port yyy is forwarded to the correct IP address and port of the PBX in the LAN Port forwarding settings must specify the IP address and the por...

Страница 71: ...r a PBX that is in its initialised factory default state the Easy Setup Wizard for that PBX will launch automatically You must log in using the Installer level account name and password The Installer level account name is INSTALLER The default Installer level account password is 1234 Set the following items in the setting screens 1 Web MC Language 2 Date Time 3 Line Access Operator No 4 LAN Settin...

Страница 72: ... WPS Wi Fi Protected Setup Yes Link Layer Protocols PPP Point to Point Protocol PPP PPP in HDLC like Framing Link Control Protocol LCP Compression Control Protocol CCP PPP Internet Protocol Control Protocol IPCP PPP Authentication Protocols PAP PPP Challenge Handshake Authentication Protocol CHAP MS CHAP v1 MS CHAP v2 PPP Encryption Control Protocol ECP PPPoE PPP Connection Keep Alive PPP DialOn D...

Страница 73: ...g Functions Description Networking Applications DHCP DHCPv4 NTP NTP Client DNS DNSv4 DNS Proxy or Relay Yes DynamicDNS DDNS Yes TFTP TFTP Server FTP FTP Server Telnet Server Telnet Server HTTP Server HTTP 1 0 Secured HTTP HTTPs ...

Страница 74: ... to a LAN so that IP telephones SIP phones and PCs can be connected on a private IP network When the PBX is connected to the LAN for the first time you must assign IP addressing information to the PBX See Network Configuration in the Programming Item Lis Connecting the Main Unit to the Wired LAN LAN Port Switching Hub ...

Страница 75: ...ils about the Wireless LAN Connection refer to Network Configuration 6 Wireless in the Programming Item List 2 Wireless extension connections Select one of the following connection methods for using the Wi Fi function of the wireless extension a Connection using the WPS button Refer to the instruction manual of the wireless extension and configure it to enable WPS Press and hold the WPS button on ...

Страница 76: ...lowing protocols are supported for setting the IP address of the WAN interface WAN Type Description Dynamic IP Address Retrieves an IP address dynamically from your service provider Static IP Address Sets a static IP address PPPoE Obtains an IP address dynamically from a PPPoE server Bridge Configure the WAN using a bridged type You can confirm the current connection status of the WAN interface in...

Страница 77: ...and Receiving Calls Section 4 Confirming Connections This section describes the basic checks and operation methods following PBX installation for making and receiving calls to and from extensions and outside lines ...

Страница 78: ...Talk 4 1 2 Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX Follow the operation procedure described below 1 Off hook 2 Press enter automatic line access 0 or 9 number The automatic line access number default varies depending on country area 3 Dial outside phone number 4 Talk 4 1 3 Answering Calls Follow...

Страница 79: ...5 Maintenance Section 5 Maintenance This section describes maintenance procedures ...

Страница 80: ... Data Backup in the Programming Item List Restoring backed up data from a PC to a PBX For details about restoring backed up data stored on a PC refer to Maintenance 2 3 System Control System Data Backup System Data Restore in the Programming Item List Note After a system data restore the main unit must be restarted using the Web Maintenance Console Regular Automatic Backup Feature The PBX regularl...

Страница 81: ... time the Initialize Switch may be released 5 Operation begins in the initialised state The LED will light green All data will be erased Data that is erased includes Unified Messaging data call logs etc The settings for the PBX as well as all optional service cards will be initialised to their default values Note After the PBX is initialised you can restore system data to the PBX that has been bac...

Страница 82: ...6 Trouble Shooting Section 6 Troubleshooting This section provides information on the PBX and telephone troubleshooting ...

Страница 83: ...red Register the corresponding SIP phone SIP phone malfunction Replace the SIP phone Poor connection Make sure that an 8 pin twisted pair cable is used for connection Make sure that none of the CAT 5 CAT 5e cables in use are over 100 m in length Make sure that a straight cable is used for connection to a switching hub Network malfunction Make sure that all network devices in use are switched on Ma...

Страница 84: ...e amplifier short shielded cable is recommended The STATUS indicator on A major system error See the error log using Web Maintenance the front of the cabinet turns occurs in the PBX Console on red The LINK indicator of the Mother board Replace the mother board be sure to turn mother board does not turn malfunction off the PBX when replacing on Poor connection Make sure that an 8 pin twisted pair c...

Страница 85: ...switch of the PBX Extension telephone to OFF Connection between the PBX and an SLT that is polarity sensitive CAUSE SOLUTION The T is connected to the R Reverse the connections of Yes the T R T T R R PBX Extension Connection between the trunk and the PBX CAUSE SOLUTION Trunk is connected to the T2 T1 Reconnect the trunk to the T1 R1 or T2 R2 of the telephone jack using 2 T T conductor wiring Can y...

Страница 86: ...t to the PBX subnet mask address correct value PBX IP address or default gateway address was entered The Ethernet cable is Check the Ethernet cable connections not connected correctly The DHCP server is not Restart the external DHCP server active Confirm whether the DHCP Server feature is enabled Disable DHCP and re enter settings as appropriate Whenever you try to The status of the port Change th...

Страница 87: ...here definitely is a problem or not Note Restarting the PBX causes the following Camp on is cleared Calls on hold are terminated Calls on exclusive hold are terminated Calls in progress are terminated Call park is cleared Other data stored in memory except the above are not cleared Operation For details about DHCP server setting refer to Maintenance 4 2 System Reset System Reset in the Programming...

Страница 88: ...Section 7 Appendix This section provides information about System Prompt Languages and the revision history ...

Страница 89: ...ompt Language in the Programming Item List System prompt languages stored in the System Memory KX HTS Series AG AL BR HK US ML Suffix No 1 LA Spanish UK English BR Portuguese US English US English US English Primary No 2 US English US English Mandarin LA Spanish Mandarin No 3 Taiwan Taiwan Mandarin Mandarin No 4 Cantonese Cantonese No 5 KX HTS Series NZ RU SA BX Suffix No 1 UK English Russian UK E...

Страница 90: ...a concrete or mortar wall fit anchor plugs not included into the wall beforehand 3 Hook the unit onto the screw heads 225 mm 8 86 in Note Make sure to set the print size to correspond with the size of this page If the dimensions of the paper output still deviate slightly from the measurements indicated here use the measurements indicated here Install a screw here ...

Страница 91: ...manent record of your purchase to aid in identification in the event of theft 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Web Site http www panasonic net Copyright This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic System Networks C...

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