Value Range
•
0
: Available
•
1
: Unavailable
Default Value
0
ACD_LOGOUT_CONDITION_n
Parameter Name Example
ACD_LOGOUT_CONDITION_1
,
ACD_LOGOUT_CONDITION_2
, ...,
ACD_LOGOUT_CONDITION_6
Value Format
INTEGER
Description
Specifies the ACD state when logout to the ACD.
Value Range
•
0
: Continue
•
1
: Unavailable
Default Value
1
CC_DISPOSITION_CODE_ENABLE_n
Parameter Name Example
CC_DISPOSITION_CODE_ENABLE_1
,
CC_DISPOSITION_CODE_ENABLE_2
, ...,
CC_DISPOSITION_CODE_ENABLE_6
Value Format
BOOLEAN
Description
Specifies whether to enable the Disposition Code.
Value Range
•
Y
: Enable
•
N
: Disable
Default Value
N
Web User Interface Reference
CC_CUSTOMER_ORG_TRACE_ENABLE_n
Parameter Name Example
CC_CUSTOMER_ORG_TRACE_ENABLE_1
,
CC_CUSTOMER_ORG_TRACE_ENABLE_2
, ...,
CC_CUSTOMER_ORG_TRACE_ENABLE_6
Value Format
BOOLEAN
Description
Specifies whether to enable the Customer Originated Trace.
Value Range
•
Y
: Enable
•
N
: Disable
Default Value
N
Web User Interface Reference
Customer Originated Trace (Page 105)
224
Administrator Guide
Document Version 2015-07
5.3.14 Call Center Settings