https://bizpartner.panasonic.net/eu/
3 YEAR EXCHANGE WARRANTY IS OUR STANDARD
Panasonic Workgroup Document Scanners: APPLICABLE SCANNER MODELS:
KV-S1027C, KV-S1057C, KV-S1056, KV-S1066
Currently the above scanners are sold with local standard warranty. This will be changed to a 3 Year
exchange warranty. Also devices already sold from April 2016 will get the same conditions.
Panasonic provides now scanners with a standard 3 year exchange warranty. This warranty ensures a
scanner is up and running or replaced at zero cost within a very short timeframe.
The Warranty covers:
Breakdowns due to design or manufacturing faults
The Warranty does not cover:
Damage, however caused, wear or tear, neglect, incorrect adjustment or repair, or to any items of limited
natural life (ex extreme use more than 250.000 Pages scanned or Consumables like rollers used)
How to handle the Warranty?
A customer calling in to the service need to verify by when he bought the scanner by the Invoice of
Purchase.
The Service Agent will check the Items in the Attachment A of this Document, to assure the device
does really have a malfunction, so User Errors need to be reduced.
If the Service Agent has verified the malfunction as a warranty case, he will send out a new, or
refurbished Unit of the same Type to the Customer. With the Delivery the service agent will pickup
the malfunction device from the customer. This may happen by a return label, or a pickup –
depending on local service contracts.
As soon as the original unit is back, it will be checked, repaired and arranged for exchange for the
next case. The unit has to be Scratch free and in a condition A-Rated HW can be resold.
Payment of the Warranty
The Payment will be done through the local service payment flows and charged to the local NSCs in
their Service Cost.
To have complete overview of this new 3 year exchange warranty, please check the Terms and
Conditions.
If you need additional information, please contact your Panasonic Sales Representative
