141
HD Writer AE
Other
Troubleshooting
Symptom
Corrective Action
Cannot play the created 1080/60p or
1080/50p format SD card.
SD cards in 1080/60p or 1080/50p format can only be played on playback devices that are
compatible with 1080/60p or 1080/50p format. For the latest information about these playback
devices, check the following support website.
http://panasonic.jp/support/global/cs/e_cam
Connection/Copy to PC
Symptom
Corrective Action
If other software is already running, this
software does not start up automatically
when the video camera is connected.
Other programs may prevent this software’s automatic start-up function from operating correctly
when the video camera is connected. Please change the settings of the other software or
uninstall it completely.
The video camera is connected but not
displayed on the window or recording
fails.
Click [Refresh]. The camera may be displayed by refreshing the drive information.
When an SD card is inserted, the card is
not displayed.
SDHC memory cards and SDXC memory cards will not be displayed unless a compatible
device such as a reader/writer is used.
Thumbnails are not correctly displayed
on the copying window.
●
Thumbnails cannot be displayed for video created with software that is not made by
Panasonic or with video cameras other than those supplied with this software.
●
When selecting multiple motion pictures and recording in BD or AVCHD format with this
software, scenes processed for seamless playback may be displayed as a single thumbnail.
(You can set [Tools]
→
[Settings] – [Movie] – [Copy to media] – [AVCHD] – [Seamless setting
during SD or DVD writing] in the menu.)
●
Motion pictures recorded with devices not compatible, or motion pictures created with other
software cannot be displayed as a thumbnail, or “?” is displayed in the thumbnail and they
cannot be played back.
The video camera is connected, but
the Smart Wizard does not start, or the
Conversion Assist Function cannot be
used.
Try connecting to a different USB connector, such as the USB connector on the rear of the
computer.
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