WARRANTY for Europe
Panasonic Connect Europe (referred to as "Panasonic") will repair this product (other than software, which
is treated in a different section of this warranty) with new or refurbished parts, from the date of original
purchase in the event of a defect in materials or workmanship. This warranty only applies to new Panasonic
Toughbooks or Toughpads purchased in the EEA and Switzerland and Turkey.
Panasonic (or its authorised Service Provider) target to repair your equipment within 48 hours from its receipt
in our service centre.
Additional charges may apply for shipment to countries outside of the European Union. Panasonic will use
all reasonable endeavours to ensure this service.
This warranty only covers failures due to defects in materials or workmanship which occur during normal
use for the applicable Service Agreement Period listed below. In the event that any product (or part thereof)
is replaced, Panasonic shall transfer ownership of the replacement product (or part) to the customer and
the customer shall transfer ownership of the replaced product (or part) to Panasonic.
Service Agreement Period - from original date of purchase
•
Toughbooks (and every accessory included in the original packaging except the battery) - 3 years
•
Toughpads (and every accessory included in the original packaging except the battery) - 3 years
•
Additional peripherals manufactured by Panasonic (AC Adaptor and Power Cord, Car Adaptor and
Power Cord, Cradle, Battery Charger) - 1 year
•
Batteries - 6 months. Panasonic Warranty covers the battery for six months. A battery is considered
good if it maintains 50 % of its charge capacity during the warranty period. If a battery is returned under
this contract and testing determines that it has charge capacity greater than 50 %, the battery will be
returned with an invoice for the retail purchase price of a new battery.
This warranty is extended solely to the original purchaser. A purchase receipt or other proof of date of original
purchase will be required before warranty performance is rendered.
Limits and Exclusions:
This warranty does not cover and shall be void for:
•
Broken or cracked LCD screen.
•
Defective pixel in notebook displays and LCD screens within 0.002 %
•
Damage that is attributable to fire, theft or acts of God.
•
Damage caused by environmental influences (electrical storms, magnetic fields etc.).
•
Damage which has not been caused during normal operation
•
Repair of damage that is cosmetic only or does not affect product functionality such as wear and tear,
scratches and dents.
•
Failures caused by products not supplied by Panasonic.
•
Failures resulting from alteration, accidental damage, casualty, misuse, abuse or neglect.
•
Introduction of liquid or other foreign matter into the unit.
•
Improper installation, operation or maintenance.
•
Improper connections with peripherals.
•
Maladjustment of consumer controls such as function settings.
•
Modification or service by anyone other than Panasonic or its approved Service Providers.
•
Products used as short term rental or leased equipment.
•
Products whose serial number has been removed making the unit warranty condition impossible to
clearly determine.
The product is not intended for use as, or as part of nuclear equipment/systems, air traffic control equipment/
systems, aircraft equipment/systems (as defined in
), medical devices or accessories (as defined in
),
medical treatment diagnosis image display, life-support system, or other equipment/devices/systems that
are involved with ensuring human life or safety. Our products are not intended to be utilised as an integral
component of the systems used in such environments and, as such, the use of our products in such
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Appendix
