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16 

Troubleshooting

■

CD-ROM or DVD-ROM drive (you can also download the Palm 
Desktop software from 

www.palm.com

)

■

Mouse

■

One available USB port or serial port (serial cradle/cable sold 
separately)

Minimum requirements: Mac

■

Mac computer or compatible with a Power PC processor

■

Mac OS 8.6 to 9.x

■

25 MB available hard disk space

■

6 MB available RAM

■

CD-ROM or DVD-ROM drive (you can also download the Palm 
Desktop software from 

www.palm.com

)

■

Mouse

■

One available USB port or serial port (serial cradle/cable sold 
separately)

Troubleshooting

If you encounter a problem, try the following:

■

The suggestions included in this section.

■

The suggestions in the “Frequently Asked Questions” appendix of 
the electronic 

Handbook,

 accessible from Palm Desktop software.

■

The Support pages on the Palm web site: 

www.palm.com.

If your problem persists, contact Technical Support. For US and 
international telephone numbers, go to the Palm web site: 

www.palm.com.

Third-party applications.

 There are thousands of third-party 

applications available for Palm OS handhelds. For questions and 
support, please contact the software developer directly.

Содержание m125

Страница 1: ...Getting Started with Palm m100 Series Handhelds ...

Страница 2: ... no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss IMPORTANT Please read the End User Software License Agreement with this product before using the accompanying software program s Using any part of the software indicates that you accep...

Страница 3: ...10 Expansion card 10 Beaming information 11 Battery Power 12 Removing the flip cover 13 Changing the faceplate 13 Palm Desktop software 14 System requirements 15 Troubleshooting 16 I don t see anything on my handheld screen 17 I can t complete a HotSync operation 17 Troubleshooting communication problems 18 Troubleshooting data synchronization problems 20 Troubleshooting recharging problems 21 Tro...

Страница 4: ...iv Contents ...

Страница 5: ...r two seconds to set the brightness of the backlight Press it again to turn it off Date Book Address Book Note Pad To Do List Stylus The tool for everything you do on the handheld Use it to write Graffiti characters tap icons and buttons and menu items select text drag the scroll bar and so on Universal connector Your handheld s connection to the HotSync cradle cable and also to a modem portable k...

Страница 6: ...rs write letters on the left numbers on the right Tap to find text in all applications Tap to see menus in applications that have them Tap abc and 123 to display onscreen keyboards Then tap characters to enter text Tap to open the Calculator Tap to open the Applications Launcher All your applications are listed there Tap here to display alphabetic keyboard Tap here to display numeric keyboard Tap ...

Страница 7: ... wherever the blinking cursor is located in the record you re working on Write Graffiti characters BIG and write at normal speed Press firmly with the stylus 1 Start the stroke where the heavy dot is Don t try to make the dot just start there 2 Don t lift the stylus until you reach the end of the stroke Most Graffiti characters are made with a single stroke of the stylus Some characters require a ...

Страница 8: ...its icon Tap the Welcome icon in the Applications Launcher to go through the Basic Skills and Graffiti tutorials Complete descriptions of the applications are in the electronic Handbook For help on a task tap the Tips icon on your handheld In the Applications Launcher the category All shows you all the applications on your handheld Tap All to select another category from the pick list that drops d...

Страница 9: ...r a last name on the Look Up line to jump to that name Calculator Perform addition subtraction multiplication division and square root operations In the Options menu tap Recent Calculations to see the calculations you made in the current session Card Info Name expansion cards format them and review general information about a card and its contents ...

Страница 10: ...u tap Alarm Preferences to select Reveille Bumble Bee or other sounds Date Book Schedule appointments or any activity associated with a time and date A diamond marks an untimed event Tap icons in the lower left corner to see events in the Day Week Month or Agenda view Graffiti Tap to start the Graffiti tutorial p ...

Страница 11: ...cradle or cable modems attached to your handheld and desktop computer and the IR ports on your handheld and computer When synchronization is complete the following screen appears Memo Pad Store notes directions passwords and other information you can t always remember Each memo can be up to 4 000 characters long In the Options menu tap Font to make text bold or large ...

Страница 12: ...e Pad Work on the screen to make notes in your own handwriting draw maps sketch and so on Preferences Customize the way your handheld looks and operates Tap the pick list in the upper right corner to go to the various preferences screens ...

Страница 13: ...ompletely Use the same password to lock your handheld To Do List Create short reminders of what you have to do Tap Details to prioritize an item Use Agenda View in Date Book to see your schedule and To Do List items together Welcome Come back here to recalibrate your screen or review the Basic Skills and Graffiti tutorials ...

Страница 14: ... Secure Digital SD or MultiMediaCard expansion card sold separately increases the variety of tasks you can do and the amount of space available for storing software and data on your handheld To insert a card Tap the Menu icon shown at left in the Graffiti writing area to display the first menu In this context Cut Copy and Paste are available Just tap an icon Graffiti Menu Command stroke Icon 1 Ins...

Страница 15: ...re not using an expansion card Beaming information The infrared IR port on your handheld can beam information to another Palm OS handheld with an IR port that s close by You can beam the following information The record or category of records currently displayed in Address Book Date Book Memo Pad Note Pad or To Do List An application in RAM memory or on an expansion card An Address Book record des...

Страница 16: ...harge before you use it Then place it in the cradle for ten to fifteen minutes each day to recharge the battery to full capacity If the battery gets low your handheld displays a warning message If this occurs perform a HotSync operation and then recharge the battery as soon as possible If your handheld shuts down you still have about a week to recharge the battery before you lose the data on your ...

Страница 17: ...dheld Changing the faceplate To remove the faceplate 1 Remove the flip cover 2 Lift the faceplate tab slightly to separate it from the handheld then pull the faceplate away from the handheld To attach the faceplate 1 Align the bottom edge of the new faceplate with the slot on the bottom edge of the handheld 2 Gently press the top of the faceplate onto the handheld until it clicks into position 1 2...

Страница 18: ...Sync operations between your handheld and Palm Desktop software Then should anything happen to your handheld you have a copy of your data in Palm Desktop software Enter data in an application on your computer Then perform a HotSync operation The data shows up in the corresponding application on your handheld and data from the handheld shows up in the appropriate application in Palm Desktop softwar...

Страница 19: ... computer From the Help menu of Palm Desktop software choose Handbook Mac computer Open the Palm folder and then open the Documentation folder Double click the file Handbook pdf The Handbook table of contents is located in the pane on the left side of Acrobat Reader To jump to a section of the book click the section in the table of contents You can also click Index to find what you re looking for ...

Страница 20: ... USB port or serial port serial cradle cable sold separately Troubleshooting If you encounter a problem try the following The suggestions included in this section The suggestions in the Frequently Asked Questions appendix of the electronic Handbook accessible from Palm Desktop software The Support pages on the Palm web site www palm com If your problem persists contact Technical Support For US and...

Страница 21: ...then release the power button If you want to continue and erase all your data press the Up scroll button IMPORTANT With a hard reset all records and entries stored in your handheld are erased Never perform a hard reset unless a soft reset does not solve your problem You can restore any data previously synchronized with your computer during the next HotSync operation See the electronic Handbook for...

Страница 22: ...ter If the HotSync Progress dialog box appears your handheld and computer are communicating See Troubleshooting data synchronization problems later in this chapter Troubleshooting communication problems Check your connections 1 Check the contact points on your handheld and on the HotSync cradle cable and make sure they are clean and free from obstruction 2 Make sure that your handheld is seated fi...

Страница 23: ...ere you connected the HotSync cradle cable 6 From the Speed list choose the 9600 setting 7 Click OK and perform a HotSync operation If you are still experiencing problems complete steps 8 and 9 8 Click the HotSync icon on the taskbar and choose Exit 9 Restart HotSync Manager by selecting Start Programs Palm Desktop and then HotSync Manager NOTE If you get a warning that the port is in use then eit...

Страница 24: ... the taskbar and select View Log from the menu Mac computer Double click the HotSync Manager in the Palm folder and choose View Log from the HotSync menu 2 Ensure that all applications are marked OK If not continue to the next section to check your conduit settings Check your conduit settings on a Windows computer 1 Click the HotSync icon on the taskbar and select Custom 2 Select the username that...

Страница 25: ...ery might not be charging Check the following 1 Confirm that the handheld is well seated in the cradle 2 Confirm that the recharger cable is properly connected to the back of the USB connector that plugs into your computer 3 Confirm that your recharger is plugged into an AC outlet that has power TIP Turn off your handheld to minimize recharging time Troubleshooting expansion card problems Remove a...

Страница 26: ...22 Troubleshooting ...

Страница 27: ...ok 6 Attaching peripheral hardware 1 B Backing up your data 7 14 Backlight 1 Basic Skills tutorial 4 9 Battery charging 12 troubleshooting recharging problems 21 Beaming information 1 11 Bold text 7 Business card creating on handheld 11 C Calculator 2 5 Card Info for expansion cards 5 11 Categories application 4 beaming 11 creating 4 expansion card 11 Charging troubleshooting problems 21 Clock 6 a...

Страница 28: ...help for 4 Menu Command stroke 10 stylus used for 1 table of main characters 3 tutorial 3 6 9 where to write 1 2 writing characters 3 H Handbook 4 15 Handheld attaching accessories to 1 cover for 13 faceplate for 13 increasing space on 10 locking 9 recalibrating screen 9 resetting 17 screen problems 17 Handwritten notes 8 Hard reset 17 Hiding private records 9 HotSync connection 1 for installing a...

Страница 29: ...handheld applications from expansion card 11 S Scheduling with Date Book 6 Screen contrast 2 problems with 17 recalibrating 9 Scroll bar 1 4 Scroll buttons 1 Security 9 Soft reset 17 Starting applications 1 4 Stylus 1 to display Graffiti Help 4 using to scroll 4 Synchronization 7 14 See also HotSync T Tapping to work with handheld features 1 Technical Support 16 Third party applications on handhel...

Страница 30: ...Palm Inc 5470 Great America Parkway Santa Clara California 95052 United States of America www palm com PN 406 3996A US ...

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