Appendix C - Product Support
150-101-100-02, Revision 02
8
June 8, 1999
HTC-439 List 1
A
PPENDIX
C - P
RODUCT
S
UPPORT
PairGain Customer Service Group provides expert pre-sales and post-sales
support and training for all its products.
T
ECHNICAL
S
UPPORT
Technical assistance is available 24 hours a day, 7 days a week by contacting
PairGain Customer Service Group at:
During normal business hours (7:30 AM to 5:30 PM, Pacific Time, Monday
through Friday, excluding holidays), technical assistance calls are normally
answered directly by a Customer Service Engineer. At other times, a request
for technical assistance is handled by an on-duty Customer Service Engineer
through a callback process. This process normally results in a callback within
30 minutes of initiating the request.
W
ORLD
W
IDE
W
EB
PairGain product and company information can be found at
http://www.pairgain.com using any Web browser.
Telephone:
(800) 638-0031 or (714) 832-9922
The 800 telephone support line is toll-free in the
U.S. and Canada.
Fax:
(714) 832-9924
Email: