PairGain HLU-431, Быстрое руководство по установке

Страница: 24 / 30

Appendix B: Service and Support 350-431-116-01, Revision 01
20 January 8, 1999 HLU-431 List 1F
A
PPENDIX
B: S
ERVICE AND
S
UPPORT
PairGain Customer Service Group provides expert pre-sales and post-sales
support and training for all its products.
T
ECHNICAL
S
UPPORT
Technical assistance is available 24 hours a day, 7 days a week by contacting
PairGain Customer Service Group at:
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday
through Friday, excluding holidays), technical assistance calls are normally
answered directly by a Customer Service Engineer. At other times, a request
for technical assistance is handled by an on-duty Customer Service Engineer
through a callback process. This process normally results in a callback within
30 minutes of initiating the request.
BBS
In addition, PairGain maintains an on-line Bulletin Board System (BBS) for
obtaining current information on PairGain products, product troubleshooting
tips and aids, helpful utilities, and for posting requests or questions. This
system is available 24-hours a day by calling (714) 730-2800. You can access
the BBS if you have a Hayes-compatible modem with a 2400 to 28,800 baud
rate. The following setup format is required: 8 Data Bits, No Parity, 1 Stop
Bit.
Telephone:
(800) 638-0031 or (714) 832-9922
The 800 telephone support line is toll-free in the
U.S. and Canada.
Fax:
(714) 832-9924
Email
support@pairgain.com