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Section 150-232-100
Revision 01
Page 21
9. CERTIFICATION
9.01 FCC compliance: The HLU-232, List 1D has been tested and found to comply with the limits for Class A digital
devices pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with this Technical Practice, may
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference at his own expense.
10. WARRANTY
10.01
PairGain Technologies warrants this product to be free of defects and to be fully functional for a period of 60
months from the date of original shipment, given proper installation. PairGain will repair or replace any unit without
cost during this period if the unit is found to be defective for any reason other than abuse, improper use, or improper
installation.
10.02
This module should not be field repaired. If it fails, replace it with another unit and return the faulty unit to
PairGain for repair. Any modifications of the unit by anyone other than an authorized PairGain representative voids
the warranty.
10.03
If a unit needs repair, call PairGain for a Return Material Authorization (RMA) number and return the
defective unit, freight prepaid, along with a brief description of the problem, to:
PairGain Technologies, Inc.
14402 Franklin Avenue
Tustin, CA 92780
ATTN: Repair and Return Dept.
(714) 832-9922
(800) 638-0031
11. TECHNICAL ASSISTANCE
11.01
PairGain Technical Assistance is available 24-hours-a-day, 7-days-a-week by contacting PairGain’s
Customer Service Engineering group at one of the following numbers:
Telephone:
(800) 638-0031
(714) 832-9922
Fax:
(714) 832-9924
BBS:
(714) 730-3299
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday - Friday, excluding holidays), technical
assistance calls are answered directly by a Customer Service Engineer. At other times, a request for technical
assistance is handled by an on-duty Customer Service Engineer through a callback process. This process results in
a callback within 30 minutes of initiating the request.
In addition, PairGain maintains a computer bulletin board system for obtaining current information on PairGain
products, product troubleshooting tips and aids, accessing helpful utilities, and for posting requests or questions.
This system is available 24-hours-a-day. Transmission speeds up to 28.8 kbps are supported with a character format
of 8-N-1.