PairGain HiGain ETSI UTU-814, Быстрое руководство по установке

Страница: 31 / 34

700-814-112-01, Revision 01 Product Support
UTU-814 List 1B November 24, 1999 25
R
ETURNS
To return equipment to PairGain:
1 Locate the number of the purchase order under which the equipment was
purchased. You will need to provide this number to PairGain’s Sales
Administration, RMA Department, to obtain a return authorization.
2 Call or write PairGain’s Sales Administration, RMA Department, to ask
for a Return Material Authorization (RMA) number and any additional
instructions. Use the telephone number, fax number or email address,
listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: rma@pairgain.com
3 Include the following information, in writing, along with the equipment
you are returning:
•
Company name, address, the name of a person PairGain can contact
regarding this equipment, and a phone number.
•
The purchase order number provided to the RMA Department when
the RMA number was requested.
•
A description of the equipment, as well as the number of units that
you are returning. Be sure to include the model and part number of
each unit.
•
The shipping address to which PairGain should return the repaired
equipment.
•
The reason for the return:
–
The equipment needs an ECO/ECN upgrade.
–
The equipment is defective.
If the equipment is defective, please tell us what you
observed just before the equipment malfunctioned. Be as
detailed in your description as possible.