PairGain 150-1143-03, Руководство пользователя, Страница: 43 / 48

150-451-103-02, Revision 02 Product Support
HDU-451 List 3 September 18, 1998 35
P
RODUCT
S
UPPORT
This section contains product support and warranty information.
T
ECHNICAL
S
UPPORT
PairGain Technical Assistance is available 24 hours a day, 7 days a week by
contacting PairGain Customer Service Engineering group at:
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday
through Friday, excluding holidays), technical assistance calls are normally
answered directly by a Customer Service Engineer. At other times, a request
for technical assistance is handled by an on-duty Customer Service Engineer
through a callback process. This process normally results in a callback within
30 minutes of initiating the request.
In addition, PairGain maintains a computer bulletin board system for
obtaining current information on PairGain products, product troubleshooting
tips and aids, accessing helpful utilities, and for posting requests or questions.
This system is available 24-hours a day by calling (714) 730-2800.
Transmission speeds up to 28.8 kbps are supported with a character format of
8-N-1.
W
ARRANTY
PairGain Technologies warrants this product to be free of defects and to be
fully functional for a period of 60 months from the date of original shipment,
given correct customer installation and regular maintenance. PairGain will
repair or replace any unit without cost during this period if the unit is found
to be defective for any reason other than abuse or incorrect use or installation.
Telephone:
(800) 638-0031 or (714) 832-9922
Fax:
(714) 832-9924