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15
What to do if?
ENG
6. What to do if?
Problem
Possible causes
Corrective action
Luminaire is not lit. Plug not plugged in.
X
Plug the plug into a socket, see chap-
Luminaire is defective.
X
Contact our service team.
Luminaire does not
respond to inputs.
Software function is
defective.
X
Unplug the plug for a few seconds.
X
If the luminaire still doesn't respond,
contact our service team.
The connecting
cable is damaged.
Mechanical impact on
the connecting cable.
X
Disconnect a damaged connecting
cable immediately from the power
supply and have it replaced by the
manufacturer, by a service techni-
cian authorised by the manufacturer
or by a person with comparable qual-
ification.
If you want to make use of our service, our service team can be reached at:
Service Hotline: +49 (0) 77 20 / 6 01 170
Service email: [email protected]
Tab. 1: What to do if?