Helpdesk -
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Are there updates available for the erratic application(s)?
If you do not notice improvement after reinstalling your program, please check the software editor's Website for updates.
If the program was originally supplied with your computer, you may check the Packard Bell Support Website on
www.packardbell.com for downloads as well.
Is your computer up-to-date?
Malicious programs such as virus and spyware can infect your computer and cause some of your programs to malfunction.
To fix this problem and avoid it in the future, make sure you run antivirus and anti-spyware regularly and get the latest
updates. For more on keeping your computer up-to-date, please refer to the
If your computer cannot display the Windows desktop:
Restart your computer, press the
Alt+F10
key upon start-up when the Packard Bell logo appears to start the Recovery
Program.
Miscellaneous Troubleshooting
Keyboard & Touchpad
My Keyboard Does Not Work
1. The numeric keypad is disabled (only on models featuring a numeric keypad).
When the Num Lock key is active, the numeric keypad can be used to enter numbers, like the keyboard of a
calculator. When the Num Lock key is not activated, the keypad either functions as a second set of cursor keys
(on "full-sized" keyboards), or they revert to normal letter keys (on certain compact keyboards).
My touchpad does not work
1. Your computer may feature a
Touchpad Lock
button. The
Touchpad Lock
button toggles the touchpad on or
off to avoid unwanted cursor movements when using the keyboard. Check that this featuree is not active.
2. The controller properties may not be properly set up.
If the pointer moves with difficulty, too quickly or too slowly, or if double clicking does
not work all the time, try adjusting the properties of your controller.
a. Click on
Start
>
Control Panel
>
Hardware and Sound
>
Mouse
.
b. Click on the different tabs to access the properties and modify how the
touchpad acts.
c. Click on
Apply
to confirm your settings then on
OK
to close the window.
Display
The Display Is Not Centred or Gets Wavy
1. I see thin lines scrolling down the screen, flickering images or wavy displays.
a. Interference from other appliances or magnetic sources may cause irregular images on your
screen.
b. Switch your computer off and restart it. This should automatically adjust your display.
Note:
The magnitude of interference, noise or distortion depends on your screen's proximity to sources such as TV sets,
mobile phones, other monitors, refrigerators, large stereo speakers, power adapters, halogen lighting with built-in power
