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version 1.5 rev 4 Dec 2019
44
Sona &
Marana
6.2 q
Uick
t
RoUblesHooting
g
Uide
Issue
Possible Cause
Action
Camera buzzer does not sound on start-up
Communication error.
Ensure that power is connected to the camera and the On/Off
switch is set to On
Camera is not recognized by PC
Camera not switched on.
Ensure the camera is switched on.
USB cable not connected.
Check that USB cable is connected between the camera and the
USB port on the PC.
Camera not recognized by camera control
software
Camera control software has been
started before camera has finished
initialisation.
Wait until you hear a single beep followed by a double beep from
the camera before the software is started (Otherwise the camera
control software will not be able to connect to the camera).
Buzzer sounds continuously
Over temperature condition
(overheating)
Check camera is operating with specified temp range.
Check fan vents not obstructed.
Check water cooling system is functioning.
Power off the camera to allow it to cool down.
Fan not operating as expected
Fans rotate at full speed if
temperature gets too high.
Check settings.
Check fans and vents are rotating and free of obstruction.
Camera does not cool to the required
temperature
Ambient temp is above specified
operating range.
Check ambient temp is with specified range.
Fans may be obstructed
Check fans and vents are rotating and free of obstruction.
Water cooling system not
functioning correctly
Check cooling system.
Camera image quality not as expected: e.g.
image noise
The sensor must cool down to the
target temperture before scientific
grade images are taken. It may still
be possible to image before this
happens.
Ensure that the camera has reached target temperture before
acquiring images.
This can be checked in the camera control software: e.g. in Solis in
the temperature status bar.
Fire, Aux_Out and Arm outputs not
functioning correctly
These are 5 V TTL outputs which
should not be used to drive low
impedance loads.
Check section 2.2 of this manual.
External Trigger input not functioning
correctly
This is a 5 V TTL input which should
be driven from a 5 V TTL compatible
source
Check section 2.2 of this manual.
Frame rates do not match expected rates.
If using standard USB card installed
on PC/laptop resource may be split
between components, reducing
performance.
Use supplied USB 3 card to ensure performance
Camera settings do not match those
required for best performace
Check camera aquisition settings.