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Overland Storage PowerLoaders AIT-2, Руководство пользователя и инструкция по установке

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Troubleshooting

 

t

 

5-1

Chapter 5:  

Chapter 5  Troubleshooting

Introduction

There are two types of problems that can cause PowerLoader™ to malfunction: 

•

Platform Problems

•

General Drive Errors

Platform Problems

These errors are caused by incorrect installation and configuration; the PowerLoader™ 
displays as if operating normally, but no data can be interchanged. You may or may not get 
an error code on the control panel. To identify an error caused by this type of problem, 
check your installation and configuration setup, referring back to 

Chapter 3 - Operation

.

General Drive Errors

General Drive Errors usually result from:

•

A miscommunication between a module's processor and a drive processor, or

•

A mechanical malfunction within the PowerLoader™

Both platform problems and general drive errors display an error message and a Fault 
System Code (FSC) on the control panel. Use the FSC to report errors to your Technical 
Support Representative, or, in some cases, to determine a recovery procedure.

A simple error recovery procedure is displayed on the bottom line of the control panel 
display. You can clear some errors by pressing the Enter button on the control panel, or by 
cycling the power to the PowerLoader™.

Error Recovery

The following flow chart outlines the recommended steps for error recovery. You should 
follow this chart in all cases.

Troubleshooting

Содержание PowerLoaders AIT-2

Страница 1: ......

Страница 2: ...itness for a particular purpose Overland Storage may make improvements or changes in the product s or programs described in this manual at any time These changes will be incorporated in new editions o...

Страница 3: ...a description of the PowerLoader configuration options Chapter 3 Operation Describes front panel operations for the PowerLoader along with inserting and removing tape cartridges and tape requirements...

Страница 4: ...ii u...

Страница 5: ...View 1 5 Control Panel 1 5 Display 1 5 Power Supply 1 5 Tape Cartridge Magazine 1 6 Figure 1 2 Cartridge Magazine 1 6 Integral Fan Cooling 1 6 Robotics 1 6 Bar Code Reader 1 6 Advanced Design Features...

Страница 6: ...ns 2 14 Configuring the PowerLoader 2 14 Configuration Example Setting the SCSI ID 2 15 Figure 2 13 Primary Default Screen 2 15 Figure 2 14 Secondary Default Screen 2 15 Figure 2 15 Main Menu 2 16 Fig...

Страница 7: ...27 Table 2 6 PowerLoader Set Default Option 2 27 Front Panel 3 1 Figure 3 1 PowerLoader Front Panel 3 1 Power Switch 3 1 Buttons and Indicators 3 1 Chapter 3 Operation Figure 3 2 Buttons Indicators 3...

Страница 8: ...creen 3 15 Figure 3 20 Code Entry Submenu 3 15 Figure 3 21 Code Validate Submenu 3 15 Loading and Unloading 3 15 Figure 3 22 Default Screen 3 15 Figure 3 23 Main Menu 3 16 Figure 3 24 Load Unload Init...

Страница 9: ...In Progress Screen 4 3 Removing the Cleaning Cartridge 4 3 Using the Demo Submenu 4 4 Pausing Demo 1 4 4 Stopping Demo 1 4 4 Introduction 5 1 Platform Problems 5 1 General Drive Errors 5 1 Error Reco...

Страница 10: ...A 4 Input Supply A 4 Grounding A 5 Electromagnetic Emissions A 5 Notice A 5 Industry Canada A 5 Industrie Canada A 5 FCC Notice A 5 Japanese Voluntary Control Council for Interference VCCI A 5 Spares...

Страница 11: ...Primary Default Screen 2 15 Figure 2 14 Secondary Default Screen 2 15 Figure 2 15 Main Menu 2 16 Figure 2 16 Configure Submenu 2 16 Figure 2 17 SCSI Options Submenu 2 16 Figure 2 18 SCSI Options Subm...

Страница 12: ...nu 3 15 Figure 3 22 Default Screen 3 15 Figure 3 23 Main Menu 3 16 Figure 3 24 Load Unload Initial Screen 3 16 Figure 3 25 Load Unload From Entry Screen 3 17 Figure 3 26 Load Unload To Entry Screen 3...

Страница 13: ...xi LIST OF FIGURES CONT D...

Страница 14: ...xii LIST OF FIGURES CONT D...

Страница 15: ...Default Option 2 27 Troubleshooting Table 5 1 Error Recovery Procedures 5 2 Table 5 2 Fault System Codes 5 4 Specifications 1 Table A 1 Operational Performance A 1 Table A 2 Reliability Drives A 1 Ta...

Страница 16: ...xiv LIST OF TABLES CONT D...

Страница 17: ...ne or two tape drives and has a 19 slot tape cartridge magazine with a mail slot Models PowerLoader features and model configurations are listed in Table 1 1 and Table 1 2 Table 1 1 PowerLoader Featur...

Страница 18: ...ulti Server Data Sharing A host computer with a SCSI controller connected to a bus is a SCSI Initiator The PowerLoader is a SCSI Target SCSI rules permit multiple Initiators on a single bus Therefore...

Страница 19: ...ssion factor which depends on file content but averages approximately 2 1 Data Transfer Rate The data transfer rate of the PowerLoader depends on the type of AIT drive the number of drives and on how...

Страница 20: ...can be later converted for rack mount usage To convert a tabletop PowerLoader to a rack mount model order the Overland Tabletop to Rackmount Conversion Kit Part Number 106070 001 Shuttle Lockdown Mec...

Страница 21: ...ry and error statistics and system configuration The control panel is described in detail in Chapter 3 Display The backlit 4 line by 20 character control panel display provides a highly intelligible p...

Страница 22: ...rol panel The host issuing a SCSI Prevent Allow Medium Removal command For more information on inserting and removing the magazine see Chapter 3 Integral Fan Cooling Each AIT drive contains a thermost...

Страница 23: ...n options Select from front panel 3 CE Diagnostics Advanced diagnostics used by Customer Engineers for servicing the PowerLoader Select from front panel For more information on user diagnostics see Ch...

Страница 24: ...sed in the PowerLoader is rated by the media manufacturer at over 30 000 end to end passes and a shelf life of at least 30 years Table 1 3 Capacity Model Native Capacity per Cartridge Per Cartridge Co...

Страница 25: ...up Cables and Interfaces Configuration Unpacking Follow the directions in the shipping container to unpack the PowerLoader and place it in the desired physical location Save the packing materials for...

Страница 26: ...2 2 u Installation RELEASING THE LOCKDOWN MECHANISM Lockdown Screw...

Страница 27: ...he power on Figure 2 2 Releasing the Lockdown Screw To Lock the Lockdown Mechanism To lock the lockdown mechanism do the following 1 Park the shuttle assembly a From the Main Menu select Maintenance M...

Страница 28: ...a tabletop PowerLoader to a rack mount model order the Overland Tabletop to Rackmount Conversion Kit Part Number 106070 001 If your PowerLoader is already rack mount configured See Installing Unit Int...

Страница 29: ...use using the Rack Mount Adapter Kit First remove the tabletop cover Figure 2 4 1 Remove the four screws M4 x 8mm that attach the cover to the sides of the unit 2 Slide the cover toward the rear unti...

Страница 30: ...1 Place the top cover over the PowerLoader chassis top with each side flange to the outside of the chassis 2 Slide the cover forward until it is flush with the front panel 3 Fasten the cover with two...

Страница 31: ...towards the rear until the outer slide lock engages the intermediate slide Press down on the inner slide lock to permit the intermediate slide to continue to move toward the rear Continue to move the...

Страница 32: ...Extension Attachment 2 Install two M4 X 8mm Phillips head screws through the holes in the panel extension into the chassis The panel extension has two pairs of mounting holes Use the forward pair for...

Страница 33: ...the mounting brackets to the front of the rear rail of the rack using two standard 10 32 screws and one nut plate 5 Tighten the screws installed in step 2 6 If they are not already locked pull the in...

Страница 34: ...nment with other rack devices occurs loosen the four screws that secure the slides to the front rails and the four screws that secure the slides to the rear rails and realign the module Retighten the...

Страница 35: ...Installation t 2 11 SETTING UP THE RACK MOUNT MODEL Figure 2 11 Module In Rack You are now ready to connect power and interface cabling and configure the PowerLoader module for use...

Страница 36: ...the connector on the PowerLoader The connector is an IEC compatible connector on the rear panel 2 Connect the other end to a reliably grounded AC outlet or rack power outlet To maintain safety complia...

Страница 37: ...o its own SCSI bus Each drive is wired to an independent bus with a pair of SCSI connectors Drive 1 shares a SCSI bus with the PowerLoader s robotics To fully use the bus bandwidth connect all the SCS...

Страница 38: ...fferent impedances should not be used together Additional specifications to assure the highest SCSI performance can be found in the current version of ANSI X3 131 This equipment has been tested for el...

Страница 39: ...l the Power On Self Test terminates and the default screen displays You can toggle between the Primary and Secondary Default Screens with the p and q buttons Figure 2 13 Primary Default Screen Figure...

Страница 40: ...ely at the submenu Note that the u on the display is next to line 1 and that line 2 is indented indicating a two tiered menu The p and q buttons work on two levels in this kind of menu which is typica...

Страница 41: ...guring Multi Module Systems All PowerLoader modules are factory shipped as stand alone units meant to operate as individuals To include them in a multi module system you must first configure one modul...

Страница 42: ...in a rack If you configure it when it is already installed as part of a multi module system be sure to either shut off power to the master module or disconnect the serial cables This precaution will...

Страница 43: ...n The screen displays the Configure submenu Figure 2 23 Configure Submenu 3 Press the q button to move the u to Library Options then press the Enter button The following screen appears Figure 2 24 Lib...

Страница 44: ...ess Enter to save the selection The configuration change takes affect when you reboot Setting Up Reserved Slots Use this option to withdraw some of the slots in the PowerLoader from use as storage slo...

Страница 45: ...rom the Default Screen press Enter to display the main menu Figure 2 27 Main Menu 19 18 17 16 15 14 13 12 10 9 8 7 6 5 4 3 2 1 Front If you reserve one slot Reserved Slot 1 g g g g If you reserve two...

Страница 46: ...r to save If your software license limits the number of usable slots in the magazine you must reserve the remaining slots You can use any of the reserved slots to store a cleaning tape see Chapter 4 M...

Страница 47: ...s a SCSI Reset or Abort while a Move Medium command is in progress Depending on this setting during execution of the Move Medium command the module will return either Busy or Not ready in response to...

Страница 48: ...whenever the Use Cleaner LED comes on To use this option you must have reserved a slot for a cleaning cartridge using the Reserve Slots option The default is Disabled Library Mode Allows you to set th...

Страница 49: ...nism The default is 0000 Storage Allows you to set the base address of the 19 magazine slots The default is 0001 Transfer Allows you to set the base address of the drive The default is 00E0 for Drive...

Страница 50: ...ll SCSI Mode SCSI 2 SCSI 3 SCSI 2 Post Recv d Error Enabled Disabled Disabled Tape Alert Mode Logging Disabled No Exceptions Unit Attention Rec Error cnd Rec Error unc No Sense On Request Logging Disa...

Страница 51: ...r Barcode Options Option Setting Default Label Size 1 through 8 8 Label Alignment Left or Right Left Check Digit Disable for barcodes w o check digits Enable Send or Enable No Send for barcodes with c...

Страница 52: ...2 28 u Installation CONFIGURATION OPTIONS DESCRIPTION...

Страница 53: ...the control panel which has buttons a display and indicators Figure 3 1 PowerLoader Front Panel Power Switch The power switch controls the supply of AC power to the PowerLoader It is a push on push of...

Страница 54: ...This means that the PowerLoader is offline and the PowerLoader responds to all commands from the host with a SCSI Not Ready until you exit the Menu Mode and the Ready light goes on Escape Button Retur...

Страница 55: ...line The Use Cleaner LED yellow indicates that one or more of the drives in the PowerLoader needs cleaning Perform a cleaning operation as described in Chapter 4 Maintenance When the Use Cleaner comes...

Страница 56: ...emoval command The PowerLoader provides no control panel override for this command Usually exiting the host software restores media access In the event of host failure you can restore media access by...

Страница 57: ...the module a series of power on self test POST diagnostics are performed During POST execution the model number of the module the firmware revision and the status or result of the test in progress are...

Страница 58: ...rary and drive status Page 2 displays library status Line 1 and magazine slot status Lines 3 and 4 The library status lines show each slot as a rectangle A solid block indicated that a cartridge is pr...

Страница 59: ...t Screen The first line of the Fault Screen displays a numerical fault symptom code FSC The second line displays a brief description of the error The third and fourth lines display a one or two line m...

Страница 60: ...Clean Mode Reserved Slots Mode Page 1f Length TUR Reporting Init Elem Status Barcode Reader Label Size Label Alignment Loader Status Abort Move Status SCSI Mode Post Recev d Error Tape Alert Error Loa...

Страница 61: ...brary Status option from the Status menu Figure 3 9 Library Status Menu Scroll down this screen to view the status of any of the following Model Number Negotiation Mode Firmware Revision Transfer Rate...

Страница 62: ...lays Figure 3 11 Drive Status Menu Scroll down this screen to view the following list of available options Tape Motion SCSI Bus ID Drive Type Firmware Revision Serial Number IEEE Global ID Cartridge P...

Страница 63: ...isplay on line 1 is as follows If you designate any reserved slots those lines are omitted from the list Depending on the report for each location Line 2 may display either Empty or Occupied or if a m...

Страница 64: ...You must know the unlock code for the PowerLoader before you can continue Figure 3 14 Panel Locked Screen When you press the Enter button the Code Entry Submenu displays Figure 3 15 Code Entry Submenu...

Страница 65: ...ve Magazine and press the Enter button the magazine door swings open If the message Magazine Locked displays on the screen the host software has locked the magazine Exiting your backup or host managem...

Страница 66: ...e Press the Enter button The Code Select Submenu displays Figure 3 17 Code Select Submenu An underline cursor displays under the first digit To set the first digit press the p button or the q button u...

Страница 67: ...ss the Enter button to validate your choice If the code is correct the Main Menu is displayed If the code is incorrect an error screen displays If you have forgotten your unlock code contact your tech...

Страница 68: ...an item from the list The contents of the lists on line 2 and line 4 vary as follows Initial Screen From Line The list on line 2 the From line includes every drive and magazine slot including mail sl...

Страница 69: ...button to select Drive 1 as the destination The Confirmation Screen displays Figure 3 27 Load Unload To Entry Screen Press the Enter button to execute the load or unload or the Escape button to cancel...

Страница 70: ...he host is preventing removal when you select Unlock Door on the Main Menu and press the Enter button the message Magazine Locked is displayed The host software should be able to release the magazine...

Страница 71: ...ot The mail slot is closest to the handle Figure 3 30 Tape Magazine With Cartridges Installed Inserting the Magazine If the magazine door on the front of the PowerLoader is closed and locked open it a...

Страница 72: ...Tape Cartridge Requirements The PowerLoader uses Advanced Intelligent Tape AIT 8 mm tape cartridges Handling and Storing Handle and store tape cartridges in a clean dust free environment Write Protect...

Страница 73: ...Operation t 3 21 USING POWERLOADER MENUS Figure 3 32 Tape Cartridge Write Protection Switch SAFE SAFE SAFE SAFE REC REC REC REC...

Страница 74: ...ect switch on cartridge Text Six characters any combination of alphabetic and numeric Bar Code Code 39 Coda bar 3 of 9 standard 2 of 5 or interleaved 2 of 5 with a length of eight digits Minimum eleme...

Страница 75: ...ge There are two ways to run a cleaning cartridge Automatically by enabling the Auto Clean option Manually by selecting the Clean Drive command from the Maintenance Submenu on the front panel display...

Страница 76: ...y You can manually run a cleaning cartridge Running A Cleaning Cartridge Manually The following instructions describe how to manually run a cleaning cartridge in your PowerLoader 1 Install the cleanin...

Страница 77: ...turn to the Cleaning submenu When you press the Enter button the Cleaning In Progress screen displays Figure 4 5 Cleaning In Progress Screen When the cleaning operation is completed the Default Screen...

Страница 78: ...leaves it there If you press the p button while Demo 1 is running the PowerLoader loads a cartridge into Drive 1 unless Drive 1 is full In that case the PowerLoader unloads drive 1 Each time the p bu...

Страница 79: ...General Drive Errors usually result from A miscommunication between a module s processor and a drive processor or A mechanical malfunction within the PowerLoader Both platform problems and general dr...

Страница 80: ...e power to the PowerLoader using the AC switch on the front panel Wait 30 seconds to power on again D Turn off power to the PowerLoader and inspect connectors and cables TROUBLESHOOTING AND ERROR RECO...

Страница 81: ...ptive message and instructions for clearing the fault see Table 5 2 If a fault persists look up the FSC in the following table to determine the error recovery procedure or to report to your Technical...

Страница 82: ...Error Enter to Reboot or Power Down to Clear C D G 0302 Novram Chksum Error Press Enter to Init Novram to Def Cfg F 0303 Novram Program Error enter to Reboot or Power Down to Clear C D G 0304 Novram D...

Страница 83: ...001 SCSI Firmware Error Press Enter to Clear F 1002 SCSI FIFO Empty Press Enter to Clear F 1003 SCSI FIFO Error Press Enter to Clear F 1004 SCSI Gross Error Press Enter to Clear F 1005 Illegal SCSI Cn...

Страница 84: ...nter to Clear F 1029 Control Seq Mode Press Enter to Clear F 1030 Invalid SCSI Id Press Enter to Clear F 2001 Ctl Invalid Command Press Enter to Clear F 2002 Undefined Config Enter to Reboot or Power...

Страница 85: ...re Error Enter to Reboot or Power Down to Clear C D G 2011 Ctl Firmware Error Enter to Reboot or Power Down to Clear C D G 2012 Ctl Firmware Error Enter to Reboot or Power Down to Clear C D G 2013 Ctl...

Страница 86: ...041 Invalid Ctl Msg Enter to Reboot or Power Down to Clear C D G 2042 Invalid Ctl Msg Enter to Reboot or Power Down to Clear C D G 2043 Invalid Ctl Msg Enter to Reboot or Power Down to Clear C D G 205...

Страница 87: ...D G 2065 Calib Error Port 5 Enter to Reboot or Power Down to Clear C D G 2066 Calib Error Port 6 Enter to Reboot or Power Down to Clear C D G 2067 Calib Error Port 7 Enter to Reboot or Power Down to...

Страница 88: ...ipper Open Tach Enter to Reboot or Power Down to Clear C D G 300D Passthru Open Tach Enter to Reboot or Power Down to Clear C D G 3010 Picker Retries Excd Enter to Reboot or Power Down to Clear C D G...

Страница 89: ...tor Jammed Enter to Reboot or Power Down to Clear C D G 4001 Rom CRC Error Enter to Reboot or Power Down to Clear C D G 4002 Ram Test Failed Enter to Reboot or Power Down to Clear C D G 4003 Xilinx Pr...

Страница 90: ...to Clear F 5012 All Drives Full Press Enter to Clear F 5013 DRV Timeout Error Press Enter to Clear F 5014 DRV Already Loaded Press Enter to Clear F 5015 Expired Clean g Cart Press Enter to Clear F 501...

Страница 91: ...Clear F 503A Auto Cleaning Press Enter to Clear F 5090 Slave Cmd Failure Press Enter to Clear F 6001 Comm Port Open Error Enter to Reboot or Power Down to Clear C D G 6002 Comm Port Send Error Enter t...

Страница 92: ...lid Com Blk Type Enter to Reboot or Power Down to Clear C D G 6015 Ack Timeout Out Enter to Reboot or Power Down to Clear C D G 6016 Ack Timeout In Enter to Reboot or Power Down to Clear C D G 6017 Ac...

Страница 93: ...Clear F 6029 Slave Has No Flash Press Enter to Clear F 6030 Slave Dev Incompat Press Enter to Clear F 6031 Slave Boot Incompat Press Enter to Clear F 6032 Slave Main Flash Err Press Enter to Clear F...

Страница 94: ...s to Send Enter to Reboot or Power Down to Clear C D G 6047 Invalid Direction Enter to Reboot or Power Down to Clear C D G 6048 Master Pkt ID Bad Enter to Reboot or Power Down to Clear C D G B001 Boot...

Страница 95: ...Error Power Down to Clear C D G F001 No Flash Installed Press Enter to Clear F F002 Invalid Comm Port Press Enter to Clear F F003 Could Not Open Comm Press Enter to Clear F F004 Host Sync Failed Press...

Страница 96: ...5 18 u Troubleshooting ERROR RECOVERY...

Страница 97: ...ed 160 inches sec All models Sustained native data transfer rate maximum 21 6 to 43 2 GB hr AIT 2 43 2 to 86 4 GB hr AIT 3 PowerLoader native data capacity Full Magazine 950 GB AIT 2 1900 GB AIT 3 Pow...

Страница 98: ...ad Operations 500 000 cycles Design Life 7 years Table A 4 Power Description Specification Voltage 100 240 VAC Current 1 5 amperes 0 09 Line Frequency 50 60 Hertz Table A 5 Mechanical Description Spec...

Страница 99: ...Operating Packed or Unpacked Dry Bulb Temperature 40 F to 140 F 40 C to 60 C Temperature Gradient 36 F 2 2 C hour across the range Temperature Shock 27 F 2 8 C over 2 min Wet Bulb Temperature 86 F 26...

Страница 100: ...eration is not compromised The maximum temperature for equipment environment is 50 C Consideration should be given to maximum rated ambient 2 Installation should be such that a hazardous stability con...

Страница 101: ...has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interfe...

Страница 102: ...A 6 u Specifications SPECIFICATIONS...

Страница 103: ...2 5 pack AIT 100 GB Media AIT 3 5 pack 106074 003 106074 005 AIT Cleaning Cartridge 5 pack 106074 004 Bar Code Labels AIT Cartridge 60 Crt 12 Cln 106075 001 Cable Set Shuttle 108260 001 Conversion Kit...

Страница 104: ...B 2 u...

Страница 105: ...utton Functions 3 3 display 1 5 D Data Transfer Rate 1 4 Default Screen Primary 2 30 Secondary 2 30 Defaults Barcode options 2 42 Element Base options 2 42 library options 2 41 SCSI options 2 40 Seria...

Страница 106: ...4 SCSI initiator 1 3 SCSI interface 1 2 SCSI Options Submenu 2 16 Security Menu change unlock code 3 14 Security Menu 3 14 Set Default option 2 25 Specifications bar code label 3 22 environmental A 3...

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