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Overland Storage LoaderXpress, Руководство пользователя и инструкция по установке

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Troubleshooting

   

5-1

Chapter 5:  

This chapter describes troubleshooting the LoaderXpress, including diagnosing 
problems, following error recovery procedures, using fault symptom codes, and using 
the Demo submenu to test operation. 

Diagnosing Problems

There are two main types of problems that can cause the LoaderXpress to 
malfunction: 

platform problems 

and/or 

general loader errors .

Platform Problems

Platform problems are caused by incorrect installation and configuration. The most 
common characteristic of this type of error is that the LoaderXpress appears to 
operate normally, except that no data can be interchanged. You may not get an error 
code on the Control Panel. To identify an error as this type of problem, check your 
installation and configuration setup, refer to 

Chapter 2, “Installation”

.

General Drive Errors

General loader errors are usually caused by a miscommunication between the 
controller and the drive processor or a mechanical malfunction. A general loader error 
will display a message and a fault symptom code (FSC) on the Control Panel, except 
for power supply and display malfunctions. Use the FSC to determine a recovery 
procedure.

You can clear some error messages by pressing the 

Enter

 button on the Control Panel, 

or by cycling the power to the module. If errors keep occurring, a more extensive 
recovery procedure, may be required. Refer to 

“Using the Demo Submenu”

 later in this 

chapter for information on locating persistent errors.

Error Recovery Flow Chart

Use the following Troubleshooting and Error Recovery flow chart.

Troubleshooting

Содержание LoaderXpress

Страница 1: ...Part No 104249 102 04 2004...

Страница 2: ...for a particular purpose Overland Storage may make improvements or changes in the product s or programs described in this manual at any time These changes will be incorporated in new editions of this...

Страница 3: ......

Страница 4: ...tion of the configuration options Chapter 3 Operation Describes front panel operations for the Loader along with inserting and removing tape cartridges and tape requirements Chapter 4 Maintenance Desc...

Страница 5: ...xii...

Страница 6: ...xiii...

Страница 7: ...ents 1 4 Table 1 4 Rear Components 1 4 Tape Cartridge Magazines 1 5 Figure 1 5 Tape Cartridge Magazine 1 5 Chapter 2 Installation Introduction 2 1 Unpacking 2 1 Figure 2 1 Unpacking the Loader 2 2 Ins...

Страница 8: ...erting Removing Cartridges 2 16 Removing the Magazine 2 16 Figure 2 26 Magazine Door Open 2 17 Emergency Magazine Removal 2 17 Inserting Cartridges into the Magazine 2 17 Inserting a Magazine 2 17 Fig...

Страница 9: ...der Menu Structure 3 8 Figure 3 8 DLT SDLT Loader Menu Structure 3 8 The LTO Loader Menu Structure 3 9 Figure 3 9 LTO Loader Menu Structure 3 9 The LTO Loader Menu Structure 3 10 Figure 3 10 LTO Loade...

Страница 10: ...3 22 Figure 3 13 Default Screen 3 22 Figure 3 14 Main Menu 3 22 Figure 3 15 Load Unload Initial Submenu 3 22 Figure 3 16 SDLT Load Unload From Entry Screen 3 23 Figure 3 17 SDLT Load Unload To Entry...

Страница 11: ...ble 5 1 Fault Symptom Codes 5 3 Using the Demo Submenu 5 18 Pausing Demo 1 5 19 Stopping Demo 1 5 19 Appendix A Specifications Table A 1 Specifications A 1 Electromagnetic Emission A 2 Notice A 2 Indu...

Страница 12: ...1 6...

Страница 13: ...gure 2 13 Mounting Screw Loacations 2 10 Figure 2 14 Rack Slide Mounting Holes 2 10 Figure 2 15 Install Clip Nuts 2 11 Figure 2 16 Outer Slide and Mounting Hardware 2 11 Figure 2 17 Adjustable Mountin...

Страница 14: ...9 Code Select Submenu 3 17 Figure 3 10 Code Accept Submenu 3 18 Figure 3 11 Panel Locked Screen 3 18 Figure 3 12 Code Entry Submenu 3 19 Figure 3 11 Magazine Door Open 3 20 Figure 3 12 Cartridge Medi...

Страница 15: ...ntrols and Indicators 1 3 Table 1 4 Rear Components 1 4 Chapter 2 Installation Table 2 1 Power Cord Rating 2 20 Table 2 2 LoaderXpress Configuration Options 2 25 Chapter 3 Operation Table 3 1 Control...

Страница 16: ...2...

Страница 17: ...tomated backup It offers a password secured front removable cartridge magazine that makes media swapping a breeze and an easy to use user display that is easy to learn You have a choice of different d...

Страница 18: ...and locking and unlocking the door Embedded diagnostics for verification and memory testing at power up and for user and customer engineer troubleshooting Features The LoaderXpress features the follow...

Страница 19: ...tch used to apply power to the unit Press to power on or off Control Panel Includes LCD Display Screen Four LED Indicators and Four Buttons Table 1 3 Control Panel Controls and Indicators Component De...

Страница 20: ...xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx XX XXX XX XXX XX XX XXX XX XXX XX XXX XX XXX XX XXX XX XX XXX XX XXX XX XXX XX XXX XX XX XXX XX XX XXX XX XXX XX XX XXX XX XXX XX XXX XX...

Страница 21: ...derXpress is equipped with a 10 cartridge DLT SDLT or 11 cartridge LTO magazine The magazine is made of rugged molded polymer which fits into an extruded track for precise positioning with the robotic...

Страница 22: ...1 6 Introduction TAPE CARTRIDGE MAGAZINES...

Страница 23: ...n Power Source Connection I O Configuration Options Descriptions Unpacking 1 Visually inspect the shipping container and notify your carrier immediately of any damage 2 Following the directions in the...

Страница 24: ...e information for modifying the st conf entries document is gesnso2x pdf http www overlandstorage com appnotes htm Tabletop Placement Setup 1 Place the LoaderXpress on a stable horizontal surface with...

Страница 25: ...cover and rack slides installed Tabletop units may be rackmounted by installation of the available conversion kit This section addresses the installation of the top cover rack slides and placing the...

Страница 26: ...e by four screws at the rear panel of the LoaderXpress Users that purchase the LoaderXpress as rack mount ready top cover installed may skip this section and proceed to Installing the LoaderXpress in...

Страница 27: ...cover s front edge about one inch behind the front panel Slide the top cover forward as far as it will go Install two of the four screws removed when you removed the skin Figure 2 5 Installing the To...

Страница 28: ...nt the parts of the slides The slide is attached to the LoaderXpress pem enclosure by means of three screws through the inner slide Figure 2 6 Rack Slide Callouts 2 Separate each set of slides as foll...

Страница 29: ...e rear until the outer slide lock engages the intermediate slide Press the inner slide lock button to permit the intermediate slide to continue to move toward the rear Continue to move the outer and i...

Страница 30: ...conversions Place one of the inner slides against one side of the chassis so that the holes in the inner slide are aligned with the holes in the chassis See Figure 2 11 4 For Tabletop conversions Inst...

Страница 31: ...ling the LoaderXpress in the Rack Refer to the figures for identification of parts and unit slide mounting holes Figure 2 12 Rack Slide Callouts LXL 0056 OUTER SLIDE RAIL INTERMEDIATE SLIDE RAIL INNER...

Страница 32: ...ew Locations Figure 2 14 Rack Slide Mounting Holes 2 Locate the proper position three holes above the top of the outer slide position for one clip nut behind the upper hole in each panel extension and...

Страница 33: ...not tighten an adjustable mounting bracket to each outer slide on the rear of the unit using two 10 32 screws with washers and a nut plate Select slots in the mounting brackets so the length of the a...

Страница 34: ...ith washers and a nut plate Select slots in the mounting brackets so the length of the assembly equals the distance between the front and rear rails of the rack See Figure 2 17 Figure 2 18 Adjustable...

Страница 35: ...e NOTE When fastening the adjustable bracket allow room for the slide to pass by the inside of the rack as depicted in Figure 2 20 Figure 2 20 Outer Rail Mounting Rear 7 Tighten the screws installed i...

Страница 36: ...ss protruding from the rack locked in position supported by slides CAUTION With one unit installed in the rack and in the extended position support may be required to prevent the rack from tipping unt...

Страница 37: ...rails Figure 2 24 Front Rear Slide Hardware 13 If necessary repeat previous 2 steps until the LoaderXpress chassis does not bind against the slides 14 Slide the LoaderXpress into the rack and install...

Страница 38: ...ake sure of the following The Control Panel is unlocked The host computer must allow removal of the magazine using the SCSI Prevent Allow Medium Removal command To release the lock exit the host softw...

Страница 39: ...to the magazine position the magazine so the cartridges protrude to the left and the magazine handle is toward you Insert the magazine into the LoaderXpress with that orientation see Figure 2 27 NOTE...

Страница 40: ...pin connectors All SCSI cables used with the LoaderXpress should meet the following requirements Shielded or double shielded as required to meet EMI specifications Impedance match with cable terminato...

Страница 41: ...xxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx C L U R US TUV PRODUCTS ERVICES S G xxxxxxxxxxxxxxxxxxxx...

Страница 42: ...inator to the last unused SCSI connector of the last device in the chain Figure 2 29 Single Host Configuration Power Source Connection The AC power cable is a standard grounding AC cable which attache...

Страница 43: ...brary Bus ID 6 NOTE For complete descriptions of Configuration Options see Configuration Options Descriptions Configuration Example Setting SCSI ID Turn the module on and wait until the Power On Self...

Страница 44: ...scroll through the options and press Enter to select the number option you want NOTE Indicates LTO or DLT SDLT 6 Press the Escape button several times to return to the Default Menu 7 Repeat this proc...

Страница 45: ...magazine then loads the next cartridge in magazine numerical order This operation continues to cycle until all of the cartridges have been loaded or until an empty slot is encountered When you select...

Страница 46: ...dge from that drive Set Autoclean Mode This setting allows you to enable an automatic cleaning cycle which operates as part of the cartridge unload sequence whenever the Use Cleaner LED comes on To us...

Страница 47: ...on Options Option Available Options DLT Default SDLT Default LTO Default Set Data Format Compression On Off Auto Selec tion Density Auto Selection THZO1 THZO2 DLT2000 DLT2000XT DLT4000 DLT7000 DLT8000...

Страница 48: ...rved Slots Reserved Slots 0 through n DLT only 0 0 0 Special Config Mode Page 1F Length Short 0x0E Long 0x12 Short Short Short Model Number OVERLAND LX Blank Line COMPAQ SSL3010SL COMPAQ TL8 DLT1 only...

Страница 49: ...eptions Unit Atten tion Rec Error cnd Rec Error unc No sense On request Logging Dis abled Logging Disabled Logging Disabled Clean Threshold 0 255 0 0 0 AutoHome Enabled or Disabled Enabled Enabled Ena...

Страница 50: ...2 28 Installation CONFIGURATION OPTIONS DESCRIPTIONS...

Страница 51: ...tch the magazine door and the Control Panel which has buttons a display and indicators Figure 3 1 Front Panel Power Switch The push on push off power switch controls the supply of AC power to the Load...

Страница 52: ...tons Component Description Display Panel Screen Backlit 4 line by 20 character display provides drive and loader status menu choices and error messages Scrolls for more information Buttons Use to navi...

Страница 53: ...uctures described later in this chapter You can also lock and unlock the media using the host software s SCSI Allow Prevent Medium Removal command If there is a host failure you can restore media acce...

Страница 54: ...g POST execution the model number of the module the current date and time the firmware revision and the status or result of the test in progress are displayed on the Control Panel as shown in the foll...

Страница 55: ...Tape Idle Rewinding Seeking Reading Writing Erasing Cleaning Unloaded Loading Unloading Calibrating The display s second line displays possible status conditions of the library robotics Loader Idle F...

Страница 56: ...line it indicates that a cartridge is present in the corresponding slot of the magazine An underline indicates there is no cartridge present in that slot Fault Screen When a fault is detected a scree...

Страница 57: ...de Novram Update Flash LTO Code Set Data Format Set SCSI Library Parity Library Bus ID DLT SDLT1 Bus ID Set Library Mode Set Element Base Transport Storage Transfer Set Identification Vendor ID Produc...

Страница 58: ...e Page 1f Length TUR Reporting Init Elem Status Unit Attn Report Boot Version Flash Type Baud Rate Barcode Reader Label Size Label Alignment Abort Move Status SCSI Mode Post Rec vd Error TapeAlert Mod...

Страница 59: ...ode Set Data Format Set SCSI Library Parity Library Bus ID LTO1 Bus ID Set Library Mode Set Element Base Transport Storage Transfer Set Identification Vendor ID Product ID Set Baud Rate Set Serial Num...

Страница 60: ...ts Mode Page 1f Length TUR Reporting Init Elem Status Unit Attn Report Boot Version Flash Type Baud Rate Barcode Reader Label Size Label Alignment Abort Move Status SCSI Mode Post Recv d Error TapeAle...

Страница 61: ...enu Mode using the Security Menu see Security Menu later in this chapter When the Control Panel is locked you must enter your unlock code in order to display the Main Menu The Show Status Menu remains...

Страница 62: ...menu mode and return to the Default Screen press the Escape button repeatedly Each time you press the Escape button the display moves to a higher menu level When the Main Menu is visible pressing the...

Страница 63: ...fault Screen without entering the Menu Mode by pressing the Escape button This allows you to check status at any time without interrupting host operations When you select Show Status either from the M...

Страница 64: ...oader Status Library Mode Library Config Vendor Ident Product Ident Transport Addr Storage Addr Transfer Addr Serial Number Wide SCSI SCSI Bus ID SCSI Bus Parity Negotiation Mode Transfer Rate Unload...

Страница 65: ...example if SDLT1 is selected Figure 3 16 SDLT Status Submenu The characters designated XXXX show the drive model number Scroll this screen to display the Drive Status options Tape Motion Product Type...

Страница 66: ...t8 Slot9 Slot10 Slot11 LTO only If you have reserved slots to comply with your host software license a smaller number of slots are displayed Dependent upon the absence or presence of a cartridge in th...

Страница 67: ...ion as well as statistics on the number of operations the library robotics and the drives have performed Security Menu The Security Menu allows you to lock the Control Panel and prevent unauthorized a...

Страница 68: ...splayed Press the Escape button if you do not want to accept it Press the Escape button again to return to the Main Menu and again to return to the Default Screen Unlocking the Control Panel To unlock...

Страница 69: ...ve cartridges When inserting cartridges be sure that the slot you intend to use is not reserved in the system map for a cartridge in a drive The best way to avoid conflicts is to unload the drive eith...

Страница 70: ...o the magazine position the magazine so the cartridges protrude to the left and the magazine handle is toward you Insert the magazine into the LoaderXpress with that orientation see Figure 3 24 Note T...

Страница 71: ...sunlight Maintain a clean dust free working and storage environment If You Drop a Cartridge Inspect it carefully before inserting it into a magazine or drive Shake the cartridge while listening for th...

Страница 72: ...waiting instructions Slot 1 of the magazine has a cartridge present while the remaining slots are empty From the Default Screen access the Menu Mode by pressing the Enter button The Main Menu displays...

Страница 73: ...sor now moves to line 4 indicating you can select a destination Figure 3 29 SDLT Load Unload To Entry Screen From line 4 press the button As soon as you press the button three things happen The list s...

Страница 74: ...lays instead of Unload on line 4 Figure 3 31 Load Unload In Progress Screen When the load or unload operation is finished the Default Screen reappears The screen is updated to show that there is no ca...

Страница 75: ...for the user This chapter tells you how to clean the drives The Demo Menu is described in Chapter 5 Troubleshooting Cleaning Cartridge The cleaning cartridge is similar in appearance to the cartridge...

Страница 76: ...then unload it as described in Chapter 3 Operation 2 Remove the magazine from the LoaderXpress using the procedure described in Chapter 3 Operation Removing the Magazine 3 Remove any cartridge presen...

Страница 77: ...the Enter button again to use the cartridge in Slot 1 NOTE Note If you are unable to use slot 1 for the cleaning cartridge you can scroll line 4 to select another slot If you have set up reserved slo...

Страница 78: ...he cleaning cartridge has been unloaded from the drive If not then unload it using the Load Unload Menu as described in Chapter 3 Operation 2 Remove the magazine from the LoaderXpress using the proced...

Страница 79: ...fy an error as this type of problem check your installation and configuration setup refer to Chapter 2 Installation General Drive Errors General loader errors are usually caused by a miscommunication...

Страница 80: ...nd correct errors Table 5 1 Error Recovery Procedures ERP Procedure C Cycle power to the drive using the AC switch on the front panel of the module Wait 30 seconds to power on again D Turn off power t...

Страница 81: ...boot or Power Down to Clear HARD fault The firmware was unable to write data to the novram during initialization C D G 0302 Novram Chksum Error Press Enter to Init Novram to Def Cfg SOFT fault The nov...

Страница 82: ...A command sequence error was detected The Web TLC must command the library to menu mode before it will accept most commands This is an automatic feature of the Web TLC code F 0802 Invalid Novram Upd P...

Страница 83: ...nvalid Ctl Msg Press Enter to Clear SOFT fault the SCSI process was requested to handle an undefined asynchronous message from the control process F 1025 Overlapped Ctl Cmds Press Enter to Clear SOFT...

Страница 84: ...rror Enter to Reboot or Power Down to Clear HARD fault Unable to open the serial port to the drive The loopback test of the baud rate divisor registers or one of the expected 0 bit tests failed C D G...

Страница 85: ...are Error Enter to Reboot or Power Down to Clear HARD fault Firmware failure detected in control process C D G 2015 Ctl Firmware Error Enter to Reboot or Power Down to Clear HARD fault Firmware failur...

Страница 86: ...ee pool empty C D G 2052 No Free Queues Enter to Reboot or Power Down to Clear HARD fault Control process could not get a free message structure from the free pool empty C D G 2053 No Free Queues Ente...

Страница 87: ...r Up HARD fault drive configuration error Applies only to DLT drives C D G 3001 Shuttle Tach Errors Enter to Reboot or Power Down to Clear HARD fault Excessive elevator tach errors The servo has repor...

Страница 88: ...ad eject command within 5 minutes C D G 3020 Undefined Config Enter to Reboot or Power Down to Clear HARD fault the motor process has detected an illegal setting of the configuration jumpers on the lo...

Страница 89: ...ive communications failed the loopback register test C D G 4014 Drv Baud Check Error Enter to Reboot or Power Down to Clear HARD fault The serial port used for drive communications is present but the...

Страница 90: ...ot find a valid cartridge map to report F 5030 Bad Novram Setting Press Enter to Clear SOFT fault Bad novram image unused in LTO F 5031 Bad Calender Setting Press Enter to Clear SOFT fault Bad calenda...

Страница 91: ...Without IDs Enter to Reboot or Power Down to Clear HARD fault EnQ Without IDs C D G 6005 DeQ Without IDs Enter to Reboot or Power Down to Clear HARD fault DeQ Without IDs C D G 6006 EnQ Null Pointer...

Страница 92: ...er to Reboot or Power Down to Clear HARD fault Comm Port Ack Error C D G 6021 Slave RTS Still Set Enter to Reboot or Power Down to Clear HARD fault Slave RTS Still Set C D G 6022 Slave Addr Invalid En...

Страница 93: ...Re Boot Failed F 6035 Slave Update Err Press Enter to Clear SOFT fault Slave Update Err F 6036 Invalid Image Size Press Enter to Clear SOFT fault Invalid Image Size F 6037 Command Timeout Enter to Re...

Страница 94: ...fault Packet Length Error C D G 604C Slave Address Error Enter to Reboot or Power Down to Clear HARD fault Slave Address Error C D G 8001 Bad Cartridge Press Enter to Clear SOFT fault the drive was u...

Страница 95: ...D G B011 Boot UART 1 Error Power Down to Clear HARD fault The boot code was unable to open the LTO drive serial port C D G B012 Boot UART 2 Error Power Down to Clear HARD fault The boot code was unab...

Страница 96: ...e Demo 1 is running the LibraryXpress loads a cartridge into the SDLT drive unless it is full If you press the button again the cartridge is unloaded from SDLT drive and returned to the magazine Demo...

Страница 97: ...MO SUBMENU Pausing Demo 1 To pause the test press and hold the Escape button until a flashing message displays that the test is paused Stopping Demo 1 To stop the test press the Escape button a second...

Страница 98: ...5 20 Troubleshooting USING THE DEMO SUBMENU...

Страница 99: ...cm Depth 20 30 in 51 56 cm 20 30 in 51 56 cm 20 30 in 51 56 cm Weight 48 lbs 31 29 kg 48 lbs 31 29 kg 48 lbs 31 29 kg Shipping Weight 56 lbs 34 92 kg 56 lbs 34 92 kg 56 lbs 34 92 kg Non Operating Pack...

Страница 100: ...de la classe A est conforme la norme NMB 003 du Canada Acoustic Emissions Drive In Use Intermittent robot motion excepted 50 dBA 50 dBA 50 dBA Safety The LoaderXpress carries the following Regulatory...

Страница 101: ...e to radio communications However there is no guarantee that interference will not occur in a particular installation Operation of this equipment in a residential area is likely to cause harmful inter...

Страница 102: ...A 4 FCC NOTICE Declaration of Conformity...

Страница 103: ...Recovery Procedures 5 1 F Fault Screen 3 6 Fault Symptom Codes FSC 5 3 FCC Notice A 3 Features 1 2 Firmware Revision displaying 3 19 Front Components 1 2 Front Panel 1 2 3 1 G General Drive Errors 5...

Страница 104: ...Index 2 Index T Tape Cartridge Magazine 1 5 Tape Requirements 3 21 U Unlock Code setting 3 11 Using the Control Panel Buttons 3 2...

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