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FAQ

User Manual

107

Appendix A: FAQ

Q1.

Why can’t I find the HDD?

Please confirm that the power and SATA cables are connected firmly to the HDD.

Make sure that you use the power adaptor supplied with the device.

Make sure the HDD/s are compatible with the device. See Appendix C: Compatible

Device List for details.
d.

The HDD might have a technical fault. Try to replace the HDD and try again.

Q2.

Why are there is no images output for some or all of the camera windows?

If you have problems with IP Cameras:

Check that the resolutions and coding of the cameras are supported by the device.

Check that the network cables of the IP camera and device are both connected

properly.

Check that the network parameters of the device and camera are set correctly and

that both the device and the cameras are on the same network segment.

Try connecting to the IPC directly from a PC to confirm it is working properly.

Please make sure the network and the switch both work normally.

If you have problems with analog cameras:

Check that the camera is powered up and working.

Confirm that the device and camera are both working on the same video system

(PAL/NTSC)

Confirm that the camera’s resolution and technology are supported by the device.

Confirm that the camera is working using a technician monitor.

Q3.

There is no image on the screen after boot-up.

Please make sure the screen, HDMI or VGA cables are good and well connected.

Try clicking and holding the right mouse button for 6 seconds, then release it.

Please make sure the screen supports the minimum resolution of 1280*1024, 1920*1080

or 3840*2160 (4K*2K). Please change a screen to any screen supporting 1280*1024,
1920*1080 or 3840*2160 resolution and reboot the device.

Q4.

Forget the password?

In case you The password of the administrator

admin

can be reset through “Security

Question” feature.
Click “Edit Security Question” button in the login window and enter the corresponding answer
of the selected question in the popup window, the password of

admin

will be reset to

123456

by default. If you forget the answer of the question, please contact Provision-ISR’s technical
support for assistance.
b.

The passwords of other users can be reset by the super administrator

admin

, please refer to

10.1.2 Edit User for details.

Содержание NVR5 Series

Страница 1: ...1 ...

Страница 2: ...a safe power off before disconnecting from power This device is for indoor use only Do not expose it to rainy or moist environments In case any solid or liquid get inside the device s case turn off the device immediately and get it checked by a qualified technician Do not try to repair the device by yourself without technical aid or approval When this device is in use the relevant contents of Micr...

Страница 3: ...Camera Management 29 4 1 Camera Signal Applicable only for DVRs 29 4 2 Add Edit Camera 29 4 2 1 Add Camera Applicable only for NVRs and Hybrid DVR models 29 4 2 2 Edit Camera s General Parameters 32 4 3 In Channel Sequence Only Applicable for NVRs 34 4 3 1 Add In Channel Sequence 34 4 3 2 Edit In Channel Sequence 34 4 4 IPC Networking Applicable only for NVRs and Hybrid DVR models 35 4 4 1 IP Came...

Страница 4: ...5 Disk Management 58 7 5 1 Storage Mode Configuration 59 7 5 2 View Disk and S M A R T Information 60 8 Search Playback Backup 61 8 1 Instant Playback 61 8 2 Playback Interface Introduction 61 8 3 Record Search Playback Backup 64 8 3 1 Search Playback by Time sliced Image 64 8 3 2 Search Playback Backup by Time 66 8 3 3 Search Backup Playback by Event 67 8 3 4 Search Playback by Tag 67 8 3 5 Snaps...

Страница 5: ...st 84 10 5 Preview on Logout 84 10 6 User Status 84 11 Device Management 86 11 1 Network Configuration 86 11 1 1 TCP IPv4 6 Configuration 86 11 1 2 Port Configuration 87 11 1 3 DDNS Configuration 88 11 1 4 E mail Configuration 90 11 1 5 UPnP Configuration 91 11 1 6 NAT Configuration 92 11 1 7 View Network Status 92 11 2 Basic Configuration 92 11 2 1 General Settings 92 11 2 2 Date and Time Configu...

Страница 6: ...ser Manual 5 12 5 1 Remote Live View 102 12 5 2 Remote Playback 104 12 5 3 Remote Backup 105 12 5 4 Remote Configuration 106 Appendix A FAQ 107 Appendix B Calculate Recording Capacity 113 Appendix C Compatible Device List 114 ...

Страница 7: ...stream recording of each camera Support IPC Quick add 4in1 Support for DVRs AHD CVI TVI CVBS Support batch or single configuration of IP cameras OSD video parameters mask motion alarms Etc Support a maximum of 8 user permission groups including Administrator Advanced and Ordinary which are the default permission groups of the system Support a maximum of 16 users Support a numerous web clients logi...

Страница 8: ...tream recording at the same time Batch or single configuration of the record stream Manual and auto record modes Schedule recording sensor alarm recording and motion detection recording Configure different record streams for schedule recording and event recording setting Support record duration setting and recycle recording Support pre alarm recording and post alarm recording configuration for eve...

Страница 9: ...t and recover the HDD Network Functions TCP IP and PPPoE DHCP DNS DDNS UPnP NTP SMTP RTSP protocols Allow Block lists according to IP or MAC addresses Multiple browser support for Windows and Mac OS Remote configuration and maintenance including remote upgrading and remote system reboot Remote camera configuration of the device including video parameters image quality Etc Remote search playback an...

Страница 10: ... The light turns blue when backing up files and data Play The light turns blue when playing back video REC When recording the light is blue AUDIO 1 Adjust audio 2 Increase the value in setup P T Z 1 Enter PTZ mode 2 Decrease the value in setup MENU Enter Menu INFO Check the information of the device BACKUP Enter backup mode in live SEARCH Enter search mode in live Exit Exit the current interface M...

Страница 11: ...rence only No Name Descriptions 1 ALARM OUT Relay output connect to external devices 2 GND Ground connection 3 AUDIO IN Audio input 4 DC12V DC12V power input 5 LAN Network port 6 VGA Connect to VGA monitor 7 ALARM IN Alarm inputs for connecting sensors 8 HDMI Connect to HD display 9 USB Connect USB storage device or USB mouse USB3 0 interfaces will be colored in blue 10 AUDIO OUT Audio output 11 R...

Страница 12: ... Switch Press the switch to turn on off the device 14 Power Supply Power supply interface No Name Descriptions 1 VGA Connect to monitor 2 RS485 Y Z interface Unavailable right now 3 ALARM OUT Relay output connect to external alarm 4 GND Grounding 5 AUDIO OUT Audio output connect to sound box 6 e SATA1 e SATA2 Connect to HDD with e SATA interface 7 LAN1 LAN2 Network ports 8 HDMI1 Connect to 4K 2K h...

Страница 13: ...ct USB storage device or USB mouse 7 AUDIO IN Audio input 8 AUDIO OUT Audio output 1 5 Connections Video Output Connections Video Output Supports VGA HDMI CVBS Spot video output Depends on models You can connect to monitor through these video output interfaces simultaneously or independently Audio Connections Audio Input Connect to microphone pickup etc Audio Output Connect to headphone sound box ...

Страница 14: ...input is an open close relay If the input is not an open close relay please refer to the following connection diagram Alarm Output Availability depends on model The way to connect alarm output device Pull out the green terminal blocks and loosen the screws in the alarm out port Then insert the signal wires of the alarm output devices into the port of NO and COM separately Finally tighten the screw...

Страница 15: ...fespan of the device 2 1 1 Startup Connect the output display device to the VGA HDMI interface of the device Connect the USB mouse and network cable Connect the power The device will boot and the power LED would turn blue A WIZARD window will pop up you should select the display language the first time you use the device Refer to 3 1 Startup Wizard for details 2 1 2 Shutdown You can power off the ...

Страница 16: ...tton To confirm the choice or setup Menu Button To go to menu Exit Button To exit the current interface Focus IRIS Zoom PTZ To control PTZ camera Preset Button To enter into preset setting in PTZ mode Cruise Button To go to cruise setting in PTZ mode Track Button No track function temporarily Wiper Button No function temporarily Light Button No function temporarily Clear Button No function tempora...

Страница 17: ... text the keyboard will pop up automatically 2 4 Text input Instruction The system includes two input keyboard layout as shown the above pictures The left box is the number input keyboard and the right box is the general input keyboard which provides inputs of numbers letters and punctuation characters as shown below Button Meaning Button Meaning Backspace key Switch to punctuation characters Dele...

Страница 18: ...up wizard The wizard can also be skipped and will be shown in the next startup unless the Enable wizard next time was unticked Skipping the wizard will automatically set the default password to 123456 Click Wizard Setup to start The setting steps are as follows Admin settings Appears only one time on the first system startup Set your own admin password or use the default when you use the wizard fo...

Страница 19: ...r click Cancel to exit the wizard Date and Time Configuration Appears only one time on the first system startup The date and time of the system must be configured when you use the wizard for the first time Set the time zone system time date format and time format The DST will be enabled by default if the time zone selected includes DST Click Next to continue Network Settings general Check Obtain a...

Страница 20: ... Network setting PoE NVRs If you use PoE NVR the state of the internal ethernet port will be shown on the interface as seen on the picture below Please refer to 11 1 1 TCP IPv4 Configuration for detailed introduction of the internal ethernet port Picture reference for PoE NVR ...

Страница 21: ... The second option is Network fault tolerance which means that only the primary ethernet port is active at a given time If the primary network develops a fault the device will automatically switch to the secondary ethernet port Please refer to 11 1 1 TCP IPv4 Configuration for additional information For Multiple Address Setting you will need to set 2 different addresses Static or DHCP and one DNS ...

Страница 22: ...HCP and DNS address The 2 networks should be in the same IP Segment You can also set the primary ethernet card QR Code You can enable the NAT service and scan the QR Code using the Provision Cam 2 mobile application to quickly connect to the device Please refer to 12 1 Mobile Surveillance for additional information ...

Страница 23: ...dd all the cameras in the list Click to delete the added camera Click Delete All to delete all the added cameras Click to edit the network parameters of the selected IP camera as shown on the left below Input the new IP address subnet mask and gateway Fill the current username and password of the camera Click OK to save the settings Click to edit the added camera as shown on the above right Input ...

Страница 24: ...ded and online Click Next to continue Disk Settings You can view the disk status number capacity and serial number Click Format to format the disk Click Next to continue Record Settings Two record modes are available Auto and Manual See 7 1 1 Mode Configuration for details Auto Select the desired auto mode in the interface as shown below and click OK button to save the settings ...

Страница 25: ...set the schedule for Sensor Record Motion Record and Schedule Record of each camera You can choose all together by clicking on Click OK to save the settings 3 2 Main Interface 3 2 1 Main Interface Introduction Note Only NVRs and Hybrid DVRs will have the Analytics Option ...

Страница 26: ...t to manually trigger or clear the alarm out Information button Click it to view system information Introduction of area A Click Camera to view all the cameras available for display Either select one window on the left side of the interface and double click on the camera name you wish to view in the selected window or drag a camera name from the right pane to the selected window on the left B Clic...

Страница 27: ...details Log out of the system Perform Logout Reboot or Shutdown 3 2 2 Setup Panel Click Start Settings to pop up the setup panel as shown below The setup panel includes seven categories Each category contains sub categories that will link you to the desired configuration interface Here we take Camera category as an example The Camera Category provides links such as Add Camera Edit Camera Image Set...

Страница 28: ...ls Image Settings see 5 3 Preview Image Configuration for details Motion see 9 2 1 Motion Configuration for details and PTZ see Chapter 6 PTZ for details Record This category covers Encode Parameters and Record Schedules Please see Chapter 7 Record Disk Management for details Disk Her you will find Disk Management Storage Mode and Disk Information Please see Chapter 7 Record Disk Management for de...

Страница 29: ...ccount Management see 10 1 Account Management for details and Permission Management see 10 3 Permission Management for details System The category shows Basic Configuration see 11 2 Basic Configuration for details Device Information see 11 7 View System Information for details Log Information see 11 6 View Log for details and Configuration File Import Export see 11 5 Backup and Restore for details...

Страница 30: ...set the signal to the required one Choose out of Auto CVI TVI CVBS signal will be recognized automatically in all conditions 4 2 Add Edit Camera 4 2 1 Add Camera Applicable only for NVRs and Hybrid DVR models For Non Hybrid DVRs the camera will be displayed automatically once connected to the BNC port If the image does not appear on the screen please check the camera s power supply and video conne...

Страница 31: ...Live Preview Introduction User Manual 30 ...

Страница 32: ...the default username and password per manufacturer Editing IPAddress of Specific Camera Must be done prior to adding the IPC From the Quick Add interface Click to edit the IP of a specific IP camera Set the IP new IP address subnet mask and default gateway Input the IPC password and confirm After a few seconds the camera IP address will change ...

Страница 33: ... IP address port username password and protocol of the camera and click Test to confirm the settings are correct and that connection can be made with the camera If you are using DDNS to connect with the camera click on the arrow next to the IP address to switch the connection mode from IP to domain Click the Add button Click to delete the camera Click Default Password to set the default username a...

Страница 34: ...ed automatically in the camera list Refer to the picture below The IP camera which occupies the PoE resource has a prefix shown before its camera name The prefix consists of PoE plus PoE port number The IP camera which connects to the PoE port cannot be deleted from the camera list manually The IP camera which directly connects to the PoE port of the NVR through private protocol will be shown auto...

Страница 35: ...can also be used on full screen but will be less effective 4 3 1 Add In Channel Sequence Click In Channel Sequence in the interface to go to the configuration area as shown below Click to pop up the window as shown below Set the group name and dwell time the dwell time of the camera group sequence view in the window Check the cameras and click Add to add group Click to view the cameras in the grou...

Страница 36: ...ameters of other devices This is applicable only for devices running Ossia v1 1 and up Below you will be able to learn about the different options of this feature 4 4 1 IP Camera management The IP Camera management is identical to the Add edit camera Interface You can set the IP parameters and the name of the camera through it Please refer to section 4 2 Add Edit Camera for more information ...

Страница 37: ...and password for the devices If any of the devices have a different password it should be set independently otherwise the procedure will fail Click OK to start the process Edit user set the admin address for the specified device This is only required if the device password is different than the default password admin 123456 Tick all the relevant devices and set the user name and password Buzzer th...

Страница 38: ...e Indicator Meaning Active Motion detection Active Analytics detection Motion Recording On Schedule Recording Sensor Recording Manual Recording Analytics Recording Indicating that the channel support PTZ operations Indication that the audio stream for the channel is enabled No Signal for Analog Cameras Not Available for IP Cameras Click on the live view window to show the channel tool bar as shown...

Страница 39: ...e digital zoom interface Digital Zoom can also be achieved by placing the mouse cursor on the required object and using the mouse scroll wheel to zoom in out Switch to the image adjustment interface Refer to 5 3 4 Image Adjustment for details Camera Info View the camera information 5 2 Live View Digital Zoom Digital Zoom can be achieved by one of two methods The first and more intuitive one is the...

Страница 40: ...ck OK to save it Method Two Click Start Settings System Basic Layout Settings Click to add a new layout Choose the screen split mode from the bottom Double click the camera or camera group in the list to add them to the selected window Click to save the defined output as a preset refer to 5 2 4 Scheme View In Sequence for detailed configurations The saved preset will be displayed in the display pr...

Страница 41: ...reated the sequence will run through the created scheme Controlling the sequence will be done from the sequence control icon as shown below Sequence Scheme Settings Click Start Settings System Basic Layout Settings to go to the interface as shown below Area displays all the schemes area shows the camera layout area displays all the cameras and groups area is the tool bar clear button favorite butt...

Страница 42: ...ace and click to pop up a little window Set the dwell time for each window and click to start the sequence Double click the sequence view interface to pause the view double click again to restore the view Click to stop the view 5 3 3 In Channel Sequence Applicable for NVRs only You can start In Channel Sequence only if a camera group was created See 4 2 1 Add In Channel Sequence for details Go to ...

Страница 43: ...D Settings Click Start Settings Camera Image OSD Settings to go to the interface shown below Select the camera input the camera name or double click the camera name in the camera list to edit the camera s name enable or disable the name and time OSD if enabled drag the red name and time OSDs in the image view area to change the OSDs display position and select the date and time formats Click Apply...

Страница 44: ...R Cameras non ONVIF cameras Click Start Settings Camera Image Mask Settings to open the interface as shown below Select the camera and enable the mask Click Draw button and drag the mouse on the image area to set the mask area click Delete button to delete the mask areas click Apply to save the settings Note Different IP Cameras will support different Image configuration features ...

Страница 45: ... watching a dat file backup using the RSAP player To configure the water mark please follow the following steps 1 Click Start Settings Camera Image Water Mark 2 Choose the channel you wish to set 3 Set Water mark to On 4 Input the text you wish to appear as watermark Up to 15 characters Only letters and numbers are allowed and confirm 5 Click Apply to save the settings When playing back the specif...

Страница 46: ... and darkest parts Saturation The intensity of colors expressed as the degree to which it differs from white Hue Color levels of the image Sharpness Relates to the sharpness level of the image and the image edges WDR WDR Wide Dynamic Range function helps the camera provide clear images even under extreme light conditions When there are both bright and dark areas in the field of view WDR balances t...

Страница 47: ...to zoom in out Focus Mode If manual mode is selected focus button One Key Focus and Day night mode switch autofocus will be available If auto mode is selected the time interval setup will be available Click to increase decrease the focal length Instant Focus Re focus when camera switches between day night If checked the lens will focus automatically when the camera switches between day night modes...

Страница 48: ...ew will switch to the PTZ control interface as shown below You can select another IP dome or PTZ from the dropdown menu on the top right of the PTZ interface Introductions of the interface buttons Button Meaning to rotate the dome Click to stop rotating the dome to zoom in out to increase decrease the focal length to increase decrease the aperture Drag the slider to adjust the movement speed to st...

Страница 49: ...on and click Save Position to save the current preset position on the selected preset You can also go to preset setting interface for preset setting see 6 2 Preset Setting for details 3 Click in the preset list to call the preset click Delete button to delete the selected preset 4 You can add up to 255 presets for each supported camera Cruise Settings Cruises are built from a sequence of presets a...

Страница 50: ...camera and click Add button to add preset or click in the camera list on the right side of the interface to display the preset information of the camera and click to add preset The operations of the Add Preset window are similar to that of the PTZ control interface please see 6 1 PTZ Control Interface Introduction for details Edit preset Select camera and preset You can input the new name of the p...

Страница 51: ...troduction for details Edit Cruise Select the camera and cruise in the Cruise interface Input the new cruise name and click to save the cruise name Click Add Preset to add preset to the cruise Click to delete the preset from the cruise Click a preset in the preset list and click to move the preset down the list and click to move the preset up the list Click to start the cruise and click to stop it...

Страница 52: ...dard setting will include the following presets Motion Record Record will start upon Motion Alarm under 24x7 schedule for all channels Sensor Record Record will start upon Sensor Alarm under 24x7 schedule for all sensors Motion Record Sensor Record Record will start upon Motion or Sensor Alarms under 24x7 schedule for all channels and sensors Always 24ⅹ7 Record Motion Record All the channels will ...

Страница 53: ...nt list and trigger Event Record Always 24ⅹ7 Record Motion Record Analytics Record All the channels will be recorded continuously Motion and Analytics alarms will be marked in the event list and trigger Event Record Always 24ⅹ7 Record Sensor Record Analytics Record All the channels will be recorded continuously Sensor and Analytics alarms will be marked in the event list and trigger Event Record A...

Страница 54: ...ate that will balance between quality and bandwidth storage consumption according to the configuration you set It is recommended to follow this recommendation Audio Select weather to record audio or not for the chosen channel Manual Mode If manual mode is selected you will need to set the encode parameters and schedules for each of the cameras See 7 2 Encode Parameters Setting and 7 3 Schedule Set...

Страница 55: ...access the interface shown below Set the video encode resolution FPS bitrate type bitrate and audio of main stream for each of the cameras Important this interface offers both Event Recording Stream and Normal Recording Stream configurations Make sure to configure both You can set the record stream for each camera set all cameras together by clicking on Click Apply to save the settings Click Start...

Страница 56: ...Weekends Saturday Sunday 24ⅹ7 schedule cannot be deleted or modified while 24ⅹ5 and 24ⅹ2 can be edited or deleted Click the schedule name to display the detailed schedule information on the left side of the interface The lines on the left stand for the seven days of the week Each line stands for the daily 24 hours Red marks the active selection and grey marks inactive selection Click to add a new ...

Страница 57: ...me select Manual from beneath the day bar and set the desired time Click Ok to confirm Click All to set all day recording click Reverse to swap the marked and unmarked areas Click Clear All to clear all the selected area in a day After completing a setting for any day you can click Copy To from beneath the day bar to copy the selected schedule to other days Refer to the picture below After clickin...

Страница 58: ...nges needs to be made go to the Edit Schedules interface and click to edit the schedule The settings of Edit Schedule are similar to that of the Add Schedule 7 4 Record Mode 7 4 1 Manual Recording Method One Manual record for all channels Click on the tool bar at the bottom of the live view interface to enable manual recording for all cameras Method Two Manual record for single channel In the live...

Страница 59: ...r each camera alarm input See 7 3 Schedule Setting for details Set the NO NC type of the sensor enable the sensor alarm and check and configure the Record See 9 1 Sensor Alarm for details 7 4 5 Analytics Based Recording The system will start recording based on analytics alarms Configure the recording parameters as follows Set the analytics alarm schedule for each camera See 7 3 Schedule Setting fo...

Страница 60: ...n the different groups can be deleted except of group one select a disk group and click on the top right corner of the added disk or camera to delete it from the group The deleted disks and cameras will be moved into group one automatically Each group can receive disks and cameras from other groups Each disk camera can be allocated to one group only Edit Disk Camera Groups Select a disk group and ...

Страница 61: ...sk Management User Manual 60 7 5 2 View Disk and S M A R T Information Click Start Settings Disk View Disk Information click S M A R T Information to view the working status of the HDD Refer to the picture below ...

Страница 62: ...the default playback time Drag the playback progress bar to change the playback time You can also click the right click menu Instant Playback in the camera window and set the instant playback time to play back the record 8 2 Playback Interface Introduction Click on the general tool bar at the bottom of the live view interface or click Start Playback Click on the general tool bar at the bottom of t...

Страница 63: ...ying speed Previous frame button It works only when the forward playing is paused in single screen mode Next frame button It works only when the forward playing is paused in single screen mode Click to step backward 30s and click to step forward 30s Enable Disbale Watermark appearance Applicable for DVRs only Event list tag button Click it to view the event records of manual schedule sensor motion...

Страница 64: ...at will playback the exact date and time Click it and choose the new camera in the window Click OK to change the camera Close Camera Click it to close the playback camera Introduction of area Button Meaning Set Change the playback date Set Change the playback time Manual Record markings Uncheck it to remove manual record display Sensor Alarm Record markings Uncheck it to remove manual record displ...

Страница 65: ... by camera In the time view mode a maximum of 64 camera thumbnails can be showed If the camera thumbnail number is greater than 64 the cameras will be listed by their camera name and not as a thumbnail A maximum of 196 camera names can be listed If the camera name number is more than 196 the time view mode will be disabled and only the camera view mode will be available Double click on the selecte...

Страница 66: ...e playback in the playback interface refer to 8 2 Playback Interface Introduction for details Click Close to close the interface Time Slice Mode Working method Method One Click Year Month or Day button under the record time scale to select the time slice mode In Day mode click on the left right side of the time scale to jump to the next previous day click Minute in the Picture option under the tim...

Страница 67: ... show a snapshot from the chosen time You can perform backup directly from this interface Left click and drag the mouse on the time scale to select the segment for playback and click Backup button to continue select the device backup path and backup format in the opened window and click Backup button to start the backup You can perform backup directly from this interface in two methods a Left clic...

Страница 68: ...played in the list Click in the list to playback the record in a popup window You can also select one record data from the list and click Backup button instant backup Select one record data from the list and click Playback button to play the record in the playback interface 8 3 4 Search Playback by Tag You have to save tags prior to using this interface While playing back click on one of the camer...

Страница 69: ...es automatically one by one 8 3 6 Backup Procedures The recorded data and the snapped pictures can be backed up locally to USB U disk or external USB HDD or by e SATA only available in selected models it can also be backed up through network only to AVI format The file system of the backup devices must be FAT32 format or it will not be useable by the system Refer to any of the Search Backup method...

Страница 70: ...tatus This will show all the active backup procedures From here you will be able to see the general progress of the backup tasks and pause or delete any of it Note There are two backup formats available AVI is a common video file that can be played by any video player Private format can be played by RPAS player only The RPAS player will be added to on the USB device automatically ...

Страница 71: ...and click to remove the triggered camera Click OK button to save the settings The triggered camera s will commence recording in case of a sensor alarm Snap once enabling Snap a Trigger Snapshot window will pop up you can also click Configure button to open the window manually Select camera s on the left side and click to set the camera as a triggered camera Select a triggered camera from the right...

Страница 72: ...ge box automatically when a sensor alarm is triggered To set the duration time of the message box please see 9 4 3 Display E mail if enabled the system will send an e mail when a sensor alarm is triggered Before you enable the email please configure the e mail addresses first see 11 1 4 E mail Configuration 9 2 Motion Alarm Motion Alarm when motion appears in the specified area it will trigger the...

Страница 73: ...otion areas Click Apply to save the settings Click Processing Mode to go to the alarm handling configuration interface of the motion alarm 9 2 2 Motion Alarm Handling Configuration Click Start Settings Alarm Motion Alarm to access the following interface Mark the and configure the desired response for motion alarm out of Record Snap Alarm out and Preset and enable disable Buzzer Pop up Video Pop u...

Страница 74: ...mins Choose the type of detection a Missing object will monitor a specific object to prevent it from being taken b Left object will monitor an area to prevent from items to be left over Set the warning area Up to 4 areas can be configured On the left side of the interface tick Draw warning area and create a polygon by clicking on the corners of the area you wish to mark If you chose missing object...

Страница 75: ... set during the installation 2 Lens Tampering In case the the Zoom Focus of the lens was tampered and the image became blurry 3 Camera Masking In case that the camera was covered or blocked by a foreign object that blocks the majority of its view Click Start Settings Alarm Analytics Camera Tampering Must be supported by the IP Camera to access the following interface Choose the camera Set the Dura...

Страница 76: ...he following interface Choose the camera Enable Disable the alarm Set the Duration for detection 5sec 2mins Set the alert line Up to 4 lines can be configured On the left side of the interface tick Draw line and create line by clicking and dragging the mouse cursor on the image Set the detection direction as specified on the line If you need to set additional lines switch to line 2 4 and repeat st...

Страница 77: ...uration for detection 5sec 2mins Set the warning area Up to 4 areas can be configured On the left side of the interface tick Draw warning area and create a polygon by clicking on the corners of the area you wish to mark If you need to set additional areas switch to area 2 4 and repeat stages 3 6 9 3 5 Analytics Alarm Handling Configuration Click Start Settings Alarm Analytics Alarm to access the f...

Страница 78: ... general condition of the HDD and network connection The available alarms in this sector are IP address conflict Disk I O error Disk full No disk Illegal access Network disconnected HDD removed Click Start Settings Alarm General Faults Handling Settings Mark the and configure the desired response for General fault alarm out of Alarm out and enable disable Buzzer Pop up Message Box and E mail Click...

Страница 79: ...ck Start Settings Alarm Alarm Out to access the following interface Set the delay time and the schedule of each alarm out You access the Edit Schedules interface from here see 7 3 1 Add Schedule for details Click Apply to save the settings You can click Test to test the alarm output 9 5 2 E mail Click Start Settings Alarm Event Notification E mail to go to the e mail configuration interface See 11...

Страница 80: ...rver might vary according to your location and the availability of the server All of the Push notification configuration will be done on your mobile phone through the Provision Cam2 App 9 6 Manual Alarm Click on the general tool bar at the bottom of the live view interface to open the window as shown below Click Trigger to start alarm Click Clear to stop alarm The device must support alarms or hav...

Страница 81: ...ace and click Alarm Status Click Clear button to stop the buzzer if the buzzer is on Click to view detailed information as shown below If the exception information is more than one page you can input the number in the box and click to jump to the specified page Click to view the exception alarm information in the previous next pages Click to play the alarm record if available ...

Страница 82: ... all system permissions and it can manage the device s accounts Group Administrator owns all the permissions displayed in area and its permissions can never be changed or edited while the permissions of Advanced and Ordinary can be changed 10 1 1 Add User Click Start Settings Account and Authority Account Add User or click beside the search box Set the username password and permission group The e ...

Страница 83: ...settings Recover Password Click Recover Password to reset the password to 123456 Edit User Click Edit User to open the window as shown below If admin is edited its permission control is closed and permission group cannot be changed You can enable or disable other users if disabled the user will be invalid open or close their permission control if closed the user will get all the permissions which ...

Страница 84: ...oup to open the interface as shown below Click to add a permission group Set the group name mark the permissions as required and set the specific Local and Remote permissions Click Add to save the settings 10 3 2 Edit Permission Group Go to Edit Permission Group interface and click in the group list to edit the permission group the operations of the Edit Permission Group are similar to that of the...

Страница 85: ...dd be effective Enter the IP IP segment MAC and click OK button In the above interface click to edit IP IP segment MAC click to delete it Click Apply to save the settings 10 5 Preview on Logout Preview on logout configuration will set which channels will be available for view while no user is logged into the system only channels marked as on will be available The default setting is on for all chan...

Страница 86: ... In the list you will find all the users who are currently connected to the system including their IP addresses and the number of live playback channels they occupy Click on to see detailed information about the channel usage by the selected user ...

Страница 87: ...Click Apply to save the settings If your network support IPv6 you can set it here as well The default setting is Obtain an IPv6 address automatically Internal Ethernet Port Introduction If you use the PoE NVR the network state of the internal ethernet ports will be shown on the interface Refer to the picture below The internal ethernet port connects all the PoE ports with the NVR system The PoE po...

Страница 88: ...device is 80 The port number can be changed The port is mainly used for direct IE and mobile application remote access via static IP or DDNS To access the device through IE input the IP address plus HTTP port in the address bar for example http 192 168 11 61 81 If the HTTP port is 80 there is no need to input it Server Port the default server port of the device is 6036 and it can be changed as req...

Страница 89: ...if the DDNS is enabled and properly configured Click Start Settings Network DDNS to go to the interface as shown below Mark Enable and select the DDNS type Input the server address domain name username and password according to the selected DDNS type Click Test to test the confirm connectivity Click Apply to save the settings You will have to input the server address and domain name for some DDNS ...

Страница 90: ...ample Input http provision isr dns com in the IE address bar to the website Click Registration button to go to the interface as shown below Set the DDNS account information username password Etc and click Submit button to save the account Create domain name and click Request Domain ...

Страница 91: ...p xx provision isr dns com 81 in the IE address bar and press the Enter key to go to the IE client 11 1 4 E mail Configuration Click Start Settings Network E mail Input the sender s e mail address name password SMTP server and SMTP port you can click Default to reset the SMTP port to the default value and enable disable the SSL and attaching image Click Test Input the e mail address of the recipie...

Страница 92: ...Set the schedule rule which you want to apply for the recipient and click Add to confirm Click to delete a recipient from the list Click Apply to save the settings Click Edit Sender to go to the e mail configuration interface of the sender 11 1 5 UPnP Configuration By using UPnP you can access the device through IE client in WAN via router without port mapping ...

Страница 93: ... external IP address of the device Input the external IP address plus port in the IE address bar to access the device 11 1 6 NAT Configuration Click Start Settings Network NAT Mark Enable and click Apply to save the settings 11 1 7 View Network Status Click Start Settings Network Network Status to view the network status or click on the general tool bar at the bottom of the live view interface and...

Страница 94: ...the primary monitor and the resolution will be set to 1920x1080 In such case you will have to reduce the resolution manually in case that the VGA monitor is not working well Once the resolution has been set manually the auto configuration is disabled Enable Wizard Enabling the configuration wizard to pop up on each startup of the system Log in Automatically The system will not request a login pass...

Страница 95: ...as shown below Set the system time date format time format and time zone of the device If the selected time zone includes DST the DST of the time zone will be marked by default Click Apply to save the settings You can manually set the system time or synchronize system time with network through NTP Manual select Manual in the Auto Time Sync option and click after the System Time option to set the s...

Страница 96: ...n You will be able to set the display windows Single channel only and the dwell time in between windows The spot output does not show the main interface 3 Professional devices with 2 HDMI Outputs In addition to the described above you will also find here Secondary display From here you will be able to set the layout for the second HDMI output The secondary display does not show the main interface ...

Страница 97: ...guration file to other devices Insert the USB storage device into the USB interface of the device and click Start Settings System Maintenance Backup and Restore Backup Select the USB device under Device Name then go to the path where you want to store the configuration backup file and click Backup Click OK to confirm Recover Select the USB device under Device Name option Find the configuration bac...

Страница 98: ...ayed as a list Choose the log file from the list and click Export button to export the log file Click on the Content title bar to create filters within the log entries Click to play a video log if available 11 8 View System Information Click Start Settings System Information and choose the corresponding menu to view the Basic Camera Status Alarm Status Record Status Network Status and Disk informa...

Страница 99: ... of the device After scanning the QR Code successfully input the login credentials to log into the device You can also use the app for LAN WAN connection as described below 12 2 Web LAN Access Click Start Settings Network TCP IP to go to the TCP IP interface Set the IP address subnet mask gateway preferred DNS and alternate DNS Open your preferred internet browser Supporting IE Safari Opera and Fi...

Страница 100: ...ou connect via P2P then download the plugin close your browser and install it on your system Notes 1 Please make sure that the IP address of both the device and the computer are in the same local network segment For example supposing that the IP address of the computer is 192 168 1 YYY the IP address of the device shall be set to 192 168 1 XXX 2 If the HTTP port of the device is different than 80 ...

Страница 101: ...Input the username and password of the device and click Login to go to the device s web interface Router Access Click Start Settings Network TCP IPv4 Set the IP address subnet mask gateway preferred DNS and alternate DNS of the device Set the HTTP port it is advised to modify the HTTP port since the default HTTP port 80 might be occupied and enable UPnP function in both the device and the router I...

Страница 102: ...he first time you will need to download and install the web client components The buttons and icons on the top right corner of the remote interface are introduced as follows admin the logged user name Logout click to log out of the system and return to the login interface Modify Password click to change the password of the current user Input the current password and set a new password in the popup...

Страница 103: ... the left side Left Panel Introduction Click on the left panel to hide the panel and to show the panel You can view all the added cameras and groups on the left panel View Camera Click to view the added cameras You can view the number of the added cameras and the online cameras For instance means that 3 cameras are online out of total of 4 added cameras You can input the camera name in the search ...

Страница 104: ...m of all the cameras together Manual alarm button Click it to open the selection window From there manually trigger and clear the alarm out Fill all windows with live view cameras Close all the viewed cameras Start local recording Click to stop recording Enable audio out to the device Right Panel Introduction Click on the right panel to show the panel and to hide the panel The button at the bottom...

Страница 105: ... enabled drag the slider bar to adjust the volume PTZ panel introduction Button Meaning Click to rotate the dome click to stop rotating the dome Drag the slider to adjust the movement speed Zoom in out camera image Increase decrease the focal length Open Close iris View the preset list Click the call button in the list to call the preset View the cruise list Click the call stop buttons in the list...

Страница 106: ...Click the time scale and click on it to mark the end time Commence backup View backup tasks status Event list button Click to view the record events in a list 12 5 3 Remote Backup Click Backup in the remote interface You can back up records by event or by time By Event Mark the record type on the left side of the interface Click to set the start time and end time mark the desired cameras and click...

Страница 107: ...on Panel in the remote interface and configure the camera record alarm disk network account and authority and system of the device remotely All of these settings are identical to the device local interface See the configuration chapters of the device local interface for details ...

Страница 108: ...camera is powered up and working b Confirm that the device and camera are both working on the same video system PAL NTSC c Confirm that the camera s resolution and technology are supported by the device d Confirm that the camera is working using a technician monitor Q3 There is no image on the screen after boot up a Please make sure the screen HDMI or VGA cables are good and well connected b Try c...

Страница 109: ...annels from CH1 CH2 CH3 CH4 and so forth If you directly connect the IP cameras to the PoE ports of the NVR the IP cameras will occupy the resource from CH9 to CH16 according to the number of the PoE port each IP camera is connecting to Supposing that 12 CH IP cameras have been added to the NVR through network and no IP camera has been directly connected to the PoE port The 12 CH IP cameras occupy...

Страница 110: ...IP address of the IP camera to make it in the same network segment with the internal ethernet port Q7 The IP camera connected to the PoE port of the NVR through ONVIF protocol It is shown in the camera list but there is no image output why Please make sure the username and password of the IP camera are correct The IP camera s username and password can be modified through the two ways mentioned as ...

Страница 111: ...echnical fault Try to replace the HDD and try again Q9 I fail to access the device remotely through web browser a Please make sure that you use supported web browser IE 8 and above Firefox Opera Safari b Please check whether the PC has an enabled firewall or antivirus software If so try to disable it and try to access the device again c The Allow block lists might be active in Account and Authorit...

Страница 112: ...zip and click RPAS exe to set up RPAS After the setup is completed open the RPAS player and click Open Folder button to select the record data Refer to Fig 11 1 Select camera in the resource tree on the left side of the interface to play the camera record Click on the tool bar under the camera image to enable audio Refer to Fig 11 2 b Record backed up through can only be backed up using AVI format...

Страница 113: ...FAQ User Manual 112 Fig 11 1 Fig 11 2 ...

Страница 114: ...800 768 337 5 8100 512 225 5400 384 168 75 4050 256 112 5 2700 The table below shows the recording capacity requirements for record storage of 30 days Record Bitrate Kbps Recording Capacity TB 1CH 4CH 8CH 16CH 32CH 64CH 10240 3 09 12 36 24 72 49 44 98 88 197 76 8192 2 48 9 89 19 78 39 56 79 11 158 21 6144 1 86 7 42 14 84 29 67 59 33 118 66 4096 1 24 4 95 9 89 19 78 39 56 79 11 3072 0 93 3 71 7 42 ...

Страница 115: ...B 1TB 2TB 3TB SV35 Series recommended 1TB 2TB 3TB Surveillance HDD Series recommended 1TB 2TB 3TB 4TB 6TB Western Digital Blue Series 500GB 1TB Green Series 2TB 3TB 4TB Purple Series recommended 1TB 2TB 3TB 4TB 6TB Compatible USB mobile device Brand Capacity SSK 2GB Netac 4GB Kingston 2GB 8GB 16GB 32GB Aigo 2GB Smatter vider 1GB SanDisk 4GB 8GB 16GB 32GB ...

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