7 Quality assurance
The guarantee is valid for the UK and Republic of Ireland.
The guarantee becomes effective at the date of purchase or at the date of
delivery if this is later.
Proof of purchase is required under the terms of the guarantee.
The guarantee provides benefits in addition to your statutory consumer rights.
Our 1 Year Warranty covers the repair or replacement of all or part of your
system if your system is found to be defective due to faulty materials or
manufacture within 1 year of purchase. If any part is no longer available, or
out of manufacture, Osmio reserve the right to replace it with a suitable
alternative.
Do not disassemble the system yourself. as this will void your warranty and the
company will not assume any responsibility for the resulting quality problems or
accidents.
The system is BPA-free and made to top manufacturing specifications and is CE
certified.
The company will charge the parts and maintenance properly if it exceeds the
guarantee period or the machine breaks down due to damage.
Please keep your sales invoice as proof of purchase.
Osmio does not guarantee the repair or replacement of a product that has failed
for any of the following reasons:
• Faulty installation, repairs or alterations not in accordance with the installation
guide.
• Normal wear and tear. We suggest the system should be replaced after 5 years.
• Accidental damage or faults caused by negligent use or care; misuse; neglect;
careless operation and failure to use the system in accordance with the
operating guidelines.
• Failure to maintain the water filters in accordance with the instructions.
• The use of anything other than genuine Osmio replacement parts, including the
water filter cartridges.
• The use of the filter system for anything other than normal domestic household
purposes.
• Failures of, or failures caused by, parts not supplied as part of the genuine
Osmio system.
