During the Express Warranty Period, Oricom will where possible repair and if not
replace the faulty product or part thereof. All component parts removed under this
Express Warranty become the property of Oricom.
In the unlikely event that your Oricom product has a recurring failure, Oricom may
always, subject to the Competition and Consumer Act 2010, at its discretion, elect
to provide you with a replacement product of its choosing that is at least equivalent
to your product in performance.
No change to the conditions of this Express Warranty is valid unless it is made
in writing and signed by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent
permitted by law will not be liable for any defect, loss, damage or injury
arising out of or in connection with a:
1. failure by you to adhere to the warnings and follow the instructions set
out in
this user guide for the proper installation and use of the product;
2. wilful misconduct or deliberate misuse by you of the product;
3. any external cause beyond our control, including but not limited to power
failure,
lightning or over voltage; or
4.
modification to the product or services carried out on the product by
anyone other than Oricom or Oricom’s authorised service provider.
How to make a claim under your Express Warranty in Australia
Oricom has a simple warranty process for you to follow:
•
Please call or email our Customer Support Team,
02 4574 8888
or
•
A Customer Support Team member will verify after troubleshooting
with
you if your product qualifies under warranty. If so, they will give
you a
Product Return Authorisation number.
•
We will then email or fax a Return Authorisation form and a Repair
Notice
(if necessary), together with instructions on how to return the
goods for
warranty service.
Please note that if a Customer Support Team member advises that your product
does not qualify for return, this warranty does not apply to your product. Products
that are authorised to be returned to Oricom in Australia must include all of the
following:
Express Warranty (Australia)
Express Warranty (Australia)
This Express Warranty is provided by Oricom International Pty Ltd
ABN 46 086 116 369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756,
herein after referred to as “Oricom”. Oricom products come with guarantees
that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Oricom warrants that the product is free from defects in materials or
workmanship during the Express Warranty Period. This Express Warranty does
not extend to any product from which the serial number has been removed or
was purchased outside of Australia.
Nothing in this Express Warranty excludes, restricts or modifies any
condition, warranty, guarantee, implied term, right or remedy pursuant to the
Australian Consumer Law and which may not be so excluded, restricted or
modified. For such conditions, terms, guarantees and warranties that cannot be
excluded, restricted or modified, Oricom limits the remedies available to extent
permitted in the relevant legislation.
The Express Warranty Period will be
12
months
from the date of purchase of the
product evidenced by your dated sales receipt. You are required to provide
proof of purchase as a condition of receiving Express Warranty services.
You are entitled to a replacement product or repair of the product at our
discretion according to the terms and conditions of this document if your
product is found to be faulty within the Express Warranty Period. This
Express Warranty extends to the original purchaser only and is not
transferable.
Products distributed by Oricom are manufactured using new materials or new and
used materials equivalent to new in performance and reliability. Spare parts may
be new or equivalent to new. Spare parts are warranted to be free from defects in
material or workmanship for thirty (30) days or for the remainder of the Express
Warranty Period of the Oricom branded product in which they are installed,
whichever is longer.
