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Vidiola User's Manual
forms to this standard. Unfortunately, there are a
number of VGA and VGA accelerator cards that do
not conform to this specification correctly. These
boards will not work with your Vidiola card. If you
experience any VGA compatibility issues, follow
these steps to help determine the problem:
1. Use Microsoft Windows standard VGA
(640x480x16 color) driver prior to attempting to
run Vidiola using your video card's enhanced
drivers. Select this driver through the Windows
SETUP program.
2. Confirm that your video card is configured for a
vertical refresh of 60Hz at the resolution you are
attempting to capture. NOTE: Vidiola only cap-
tures at 640x480 up to 65K colors and 800x600 up
to 256 colors, depending on the capability of
your video card.
3. If your Windows desktop displays color palette
distortions, run Vidiola's VGAUTIL.EXE pro-
gram and change the BUS setting to VL. Refer to
"Symptom 3" in Appendix A.
Once you have tried these suggestions, and you
still have problems with VGA compatibility, you
may want to consider purchasing Orchid’s own
graphics card, Kelvin. This product line is fully
tested with Vidiola to ensure complete compat-
ibility.
Should you need to call us, it would help us greatly if,
before calling, you complete the following "System Con-
figuration" chart. Thank you.
Appendix B: Tech Support Tips
56