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Vidiola User's Manual
T
ECHNICAL
I
NFORMATION
Orchid Technology is known for its responsiveness
to its customers. This section will give you helpful
hints for troubleshooting Vidiola.
CompuServe
In addition to calling Orchid technology, technical
support is now available through the CompuServe
Information System (CIS). You can also download
drivers and get new product information. To find us
on CompuServe, follow the instructions below:
1. Log onto CompuServe.
2. Type GO MULTIBVEN to get into the Multime-
dia Vendor Forum B. Once you are in this forum,
select Message Section #10. The message and
library sections are labeled Orchid . . .
or
You may type GO ORCHID to get immediate
access to the Orchid section.
3. If you would like to leave private mail for Or-
chid, type GO MAIL. Address your letters to our
technical support account number 72662,2672.
Troubleshooting Vidiola
The following information will help you diagnose
problems you may have with Vidiola. Following
these simple steps serves a twofold purpose:
You may be able to fix your problem and avoid
having to contact the Orchid Technology Tech-
nical Support Department,
A
Appendix
39
All
commands
can be typed
in lower or
upper case
letters.
Appendix A: Technical Information