Auto Service Requests
System Configuration Information Needed
Your Information
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration
Locating the Chassis Serial Number
You might need to have your server's serial number when you ask for service on your system.
Record this number for future use. Use one of the following methods to locate your server's
serial number:
■
On the front panel of the server, look at the middle left of the bezel to locate the server's
serial number.
■
The serial number is recorded on the yellow Customer Information Sheet (CIS). Locate the
yellow Customer Information Sheet (CIS) attached to your server packaging.
■
Using Oracle ILOM:
■
From the command-line interface (CLI), type the command:
show /SYS
.
■
From the web interface, view the serial number on the
System Information
screen.
Auto Service Requests
Oracle Auto Service Requests (ASR) is a feature available to customers having Oracle Premier
Support and is provided to those customers at no additional cost. Oracle ASR is the fastest
way to restore system availability if a hardware fault occurs. Oracle ASR software is secure
and customer installable, with the software and documentation downloadable from My Oracle
Support at
. When you log in to My Oracle Support, refer to the
"Oracle Auto Service Request" knowledge article document (ID 1185493.1) for instructions on
downloading the Oracle ASR software.
When a hardware fault is detected, Oracle ASR opens a service request with Oracle and
transfers electronic fault telemetry data to help expedite the diagnostic process. Oracle
diagnostic capabilities then analyze the telemetry data for known issues and delivers immediate
corrective actions. For security, the electronic diagnostic data sent to Oracle includes only what
is needed to solve the problem. The software does not use any incoming Internet connections
and does not include any remote access mechanisms.
Troubleshooting and Diagnostics
95
Содержание X7-8
Страница 1: ...Oracle Server X7 8 Service Manual Part No E71936 01 October 2017 ...
Страница 2: ......
Страница 13: ...Contents Index 303 13 ...
Страница 14: ...14 Oracle Server X7 8 Service Manual October 2017 ...
Страница 16: ...16 Oracle Server X7 8 Service Manual October 2017 ...
Страница 46: ...46 Oracle Server X7 8 Service Manual October 2017 ...
Страница 268: ...268 Oracle Server X7 8 Service Manual October 2017 ...
Страница 294: ...294 Oracle Server X7 8 Service Manual October 2017 ...