QUICK START
SNAP PID Module User’s Guide
3
Phone:
800-TEK-OPTO (835-6786)
951-695-3080
(Hours are Monday through Friday,
7 a.m. to 5 p.m. Pacific Time)
Fax:
951-695-3017
Email:
Opto 22 Web site:
support.opto22.com
When calling for technical support, be prepared to provide the following information about your
system to the Product Support engineer:
•
Software and version being used
•
Ethernet brain firmware version
•
PC configuration
•
A complete description of your hardware, including:
– jumper configuration
– IP addresses and net masks for devices on the system
– accessories installed (such as expansion cards)
– type of power supply (brand and model)
– types of I/O units installed
– third-party devices installed (for example, barcode readers)
•
Specific error messages seen.
Quick Start
Check Brain Compatibility
The SNAP-PID-V module can be used with the SNAP-B3000-ENET, SNAP-ENET-RTC, or
SNAP-WLAN-FH-ADS Ethernet brain. Firmware version 3.0.2.0 or higher must be installed on the
Ethernet brain, which must be located on the same rack as the PID module(s).
NOTE: If you have an older SNAP Ethernet brain that uses firmware prior to version 3.0.2.0,
contact Opto 22 Product Support for assistance with firmware requirements for PID module
support.
Follow these steps to check the firmware version installed on a SNAP Ethernet brain. You will
need to know the brain’s IP address.
NOTE: Email messages
and phone calls to
Opto 22 Product Support
are grouped together
and answered in the
order received.